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Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
For details on our terms and conditions, review the Qlik Support Policy.
Index:
We're happy to help! Here's a breakdown of resources for each type of need.
| Support | Professional Services (*) | |
| Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning. | Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement. | |
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(*) reach out to your Account Manager or Customer Success Manager
Your first line of support: https://community.qlik.com/
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The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)
The Qlik Design Blog
The Design blog is all about product and Qlik solutions, such as scripting, data modelling, visual design, extensions, best practices, and more! (click)
The Product Innovation Blog
By reading the Product Innovation blog, you will learn about what's new across all of the products in our growing Qlik product portfolio. (click)
Q&A with Qlik
Live sessions with Qlik Experts in which we focus on your questions.
Techspert Talks
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.
Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.
Qlik Fix
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.
Suggest an idea, and influence the next generation of Qlik features!
Search & Submit Ideas
Ideation Guidelines
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Register a Qlik ID:
Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
Log in to manage and track your active cases in the Case Portal. (click)
Before you can access the Support Portal, please complete your Community account setup. See First time access to the Qlik Customer Support Portal fails with: Unauthorized Access Please try signing out and sign in again.
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
At Qlik Connect 2026 I hosted a session called "Fast 15" with my top 10 visualization tips. Here's the app I used with all tips including test data.
Tip titles, more details in app:
I want to emphasize that many of the tips were discovered by others than me, I tried to credit the original author at all places when possible.
If you liked it, here's more in the same style:
Thanks,
Patric
Installing Qlik Data Gateway v1.7.13.0 on Windows may fail. The installation remains stuck in a loop.
The system first requires a restart of Windows, but will not complete the installation afterwards. Instead, a Microsoft Visual C++ Redistributable Modify Setup prompt will be displayed:
Whatever option is chosen, a new pop-up appears stating, 'Please restart your system before running the Qlik Data Gateway - Direct access installation'. This will restart the loop.
Install v1.7.14.0 when available.
If it's necessary to perform a new installation in the meantime, use v1.7.11.0.
This is a known defect (SUPPORT-8964) affecting v1.7.13.0.
SUPPORT-8964
After an admin invited a user to a Qlik Cloud tenant, the user never received the invitation email.
How can this be resolved quickly?
There are several possible reasons for a user not to receive their expected invite email, such as temporary glitches with the recipient's mail server, a spam filter capturing the invite, or even a simple accidental deletion of the invite.
However, an invited user does not actually need the invitation email to access the tenant. They can log in to the tenant after the invite was sent, regardless of whether or not they received the email.
To get a user you previously invited into your Qlik Cloud tenant:
This template was updated on December 4th, 2025 to replace the original installer and API key rotator with a new, unified deployer automation. Please disable or delete any existing installers, and create a new automation, picking the Qlik Cloud monitoring app deployer template from the App installers category.
Installing, upgrading, and managing the Qlik Cloud Monitoring Apps has just gotten a whole lot easier! With a single Qlik Automate template, you can now install and update the apps on a schedule with a set-and-forget installer using an out-of-the-box Qlik Automate template. It can also handle API key rotation required for the data connection, ensuring the data connection is always operational.
Some monitoring apps are designed for specific Qlik Cloud subscription types. Refer to the compatibility matrix within the Qlik Cloud Monitoring Apps repository.
This automation template is a set-and-forget template for managing the Qlik Cloud Monitoring Applications, including but not limited to the App Analyzer, Entitlement Analyzer, Reload Analyzer, and Access Evaluator applications. Leverage this automation template to quickly and easily install and update these or a subset of these applications with all their dependencies. The applications themselves are community-supported; and, they are provided through Qlik's Open-Source Software (OSS) GitHub and thus are subject to Qlik's open-source guidelines and policies.
For more information, refer to the GitHub repository.
Update just the configuration area to define how the automation runs, then test run, and set it on a weekly or monthly schedule as desired.
Configure the run mode of the template using 7 variable blocks
Users should review the following variables:
If the monitoring applications have been installed manually (i.e., not through this automation), then they will not be detected as existing. The automation will install new copies side-by-side. Any subsequent executions of the automation will detect the newly installed monitoring applications and check their versions, etc. This is due to the fact that the applications are tagged with "QCMA - {appName}" and "QCMA - {version}" during the installation process through the automation. Manually installed applications will not have these tags and therefore will not be detected.
Q: Can I re-run the installer to check if any of the monitoring applications are able to be upgraded to a later version?
A: Yes. The automation will update any managed apps that don't match the repository's manifest version.
Q: What if multiple people install monitoring applications in different spaces?
A: The template scopes the application's installation process to a managed space. It will scope the API key name to `QCMA – {spaceId}` of that managed space. This allows the template to install/update the monitoring applications across spaces and across users. If one user installs an application to “Space A” and then another user installs a different monitoring application to “Space A”, the template will see that a data connection and associated API key (in this case from another user) exists for that space already. It will install the application leveraging those pre-existing assets.
Q: What if a new monitoring application is released? Will the template provide the ability to install that application as well?
A: Yes, but an update of the template from the template picker will be required, since the applications are hard coded into the template. The automation will begin to fail with a notification an update is needed once a new version is available.
Q:I have updated my application, but I noticed that it did not preserve the history. Why is that?
A: Each upgrade may generate a new set of QVDs if the data models for the applications have changed due to bug fixes, updates, new features, etc. The history is preserved in the prior versions of the application’s QVDs, so the data is never deleted and can be loaded into the older version.
After upgrading to Microsoft Windows Server 2025, the installed Qlik Sense Enterprise on Windows patch version is no longer visible in the Installed Updates summary.
In previous Windows Server versions, navigating to Control Panel > Programs and Features > Installed Updates displayed the patch version.
Changes in Windows Server 2025 affect how installed updates are displayed in the Control Panel. This does not indicate a failed installation.
You can verify what patch version of Qlik Sense Enterprise on Windows you have installed by retrieving it from the Windows registry. Alternatively, see What version of Qlik Sense Enterprise on Windows am I running?
The registry key including the patch version is:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\QlikSenseEnterprisePatch
You can query the registry using PowerShell.
Administrator privileges are required to access the Registry or to run the recommended PowerShell script.
We recommend using the attached Get-QlikSensePatchInfo.ps1 script.
Example output:
DisplayName : Qlik Sense May 2025 Patch 17
DisplayVersion : 14.231.29
UninstallString : "C:\ProgramData\Package Cache\c70a85bf-ecb8-4772-affb-80f28a97bdcb\Qlik_Sense_update.exe"
Get-ItemProperty "HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\QlikSenseEnterprisePatch" | Select-Object DisplayName, DisplayVersion, UninstallString
Starting from Qlik Replicate versions 2024.5 and 2024.11, Microsoft SQL Server 2012 and 2014 are no longer supported. Supported SQL Server versions include 2016, 2017, 2019, and 2022. For up-to-date information, see Support Source Endpoints for your respective version.
Attempting to connect to unsupported versions, both on-premise and cloud, can result in various errors.
Examples of reported Errors:
The system view sys.column_encryption_keys is only available starting from SQL Server 2016. Attempting to query this view on earlier versions results in errors.
Reference: sys.column_encryption_keys (Microsoft Docs)
Upgrade your SQL Server instances to a supported version (2016 or later) to ensure compatibility with Qlik Replicate 2024.5 and above.
00375940, 00376089
Beginning on April 14, 2026, QlikView customers experienced outages and intermittent disruptions within their QlikView environments. These incidents coincided with the deployment of Microsoft’s April 2026 security patches to Domain Controllers, which affected QlikView Server Service (QVS) communications over port 4747.
The Microsoft patches introduced changes targeting Kerberos authentication and RC4 encryption. As a result, QlikView environments where RC4 remained enabled (such as at the domain account or Windows server level) became unstable or non-functional.
The impact on QlikView may include, but is not limited to:
This article documents the steps to reconfigure the environment to comply with the RC4 cipher suite deprecation.
Information in this article is based on Microsoft's remediation steps and has been adjusted and expanded to include QlikView-specific instructions. For the original, see Detect and remediate RC4 usage in Kerberos | learn.microfot.com.
There are three stages; not all may be required. Always start at the first one.
These steps require you to remove the computer from the domain and then re-add it. Before proceeding, ensure you have a Local Administrator account and its password for each of the QlikView servers.
It may be necessary to clear the Kerberos ticket on the affected QlikView server(s).
It may be necessary to reset the Domain password for the QlikView service account.
If the QlikView service account was used for any data connection(s), they will need to be updated with the new password.
Microsoft Patches:
Qlik Sense Connectors are missing from the Data source except few REST connectors.
Repair Qlik Sense with the Qlik Sense Setup file (identical version).
Encryption keys:
Encryption keys will be stored in either "C:\Users\{sense service user}\AppData\Roaming\Qlik\QwcKeys\" Or "C:\Users\{sense service user}\AppData\Roaming\Qlik\Keys\"
An error occurred / Failed to load connection error message in Qlik Sense - Server Has No Internet
***Changes must be made to all Qlik servers that will not be provided with internet access.***
For servers not connected to the internet, they may be prompted with a pop-up error when browsing in the Hub or in the Data Load Editor with the following errors:
Browser Debug tools may display the following error in the console:
This was originally defined as an issue with the Qlik Sense DataMarket connector executable, which is cryptography signed for authenticity verification, and the .NET Framework's verification procedure when launching an executable includes checking OCSP and Certificate Revocation List information, which means fetching it online if the system doesn't have a fresh cached copy locally.
Even without the QlikData Market being in use, the solutions provided can be deployed when encountering issues with Qlik Sense Enterprise Windows servers that have no internet access. Internet access is recommended.
Only deploy one of the below options.
Option 1 will persist through upgrades, whereas Option 2 would have to be reapplied after every Sense upgrade.
<runtime>
<generatePublisherEvidence enabled="false"/>
</runtime>
<runtime> <generatePublisherEvidence enabled="false"/> </runtime>
<runtime> <some other key="value"/> <generatePublisherEvidence enabled="false"/> </runtime>Example:
<runtime>
<generatePublisherEvidence enabled="false"/>
</runtime><runtime>
<generatePublisherEvidence enabled="false"/>
</runtime><runtime>
<some other key="value"/>
<generatePublisherEvidence enabled="false"/>
</runtime>For Qlik Versions 2.x.x [mid-2016 and older]... this will fully disable Qlik Sense DataMarket:
The distribution of QlikView apps from QlikView Distribution Service to Qlik Cloud fails with the error "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag."
Please, reach out to your account manager to have that fixed.
After submitting a question in Qlik Answers, the real-time reasoning output is not displayed while the question is being processed. The reasoning stepper, which normally shows the model’s step-by-step thinking in real time, is either missing or fails to load. The issue may occur intermittently and does not consistently reproduce across sessions or browsers.
Example:
This is a client-side issue, rather than a defect in Qlik Answers, and is commonly caused by a browser extension.
Qlik Answers delivers its real-time reasoning output via a streaming HTTP response (Server-Sent Events / chunked transfer encoding). Browser extensions can interfere with this mechanism by intercepting, buffering, or suppressing streaming network traffic at the browser level. When any such extension disrupts the stream, the reasoning stepper never receives the data it needs to render.
Extension types known to cause this class of conflict include, but are not limited to:
This article documents a solution for Google Chrome.
If the issue persists after disabling all extensions:
The same class of interference can also be caused by corporate network proxies, SSL inspection appliances, or endpoint security agents operating outside the browser. If Incognito also fails to display the reasoning view, engage your IT or network security team to verify whether outbound Server-Sent Event connections to Qlik Cloud are being intercepted or buffered at the network level.
This conflict is not unique to Qlik Answers. Any web application that relies on Server-Sent Events or streaming HTTP responses may be affected by extensions or network components that proxy or intercept traffic at the browser level.
If you continue to experience issues after following the steps above, please open a support case and include the following:
This video will demonstrate how to install and configure Qlik-CLI for SaaS editions of Qlik Sense.
Content:
get-command qlik
choco install qlik-cli
if ( -not (Test-Path $PROFILE) ) {
echo "" > $PROFILE
}qlik completion ps > "./qlik_completion.ps1" # Create a file containing the powershell completion.
. ./qlik_completion.ps1 # Source the completion.
Advanced and additional instructions as seen in the video can be found at Qlik-CLI on Qlik.Dev. Begin with Get Started.
If your Qlik Talend Studio has Internet access, patches can be directly applied from within Qlik Talend Studio.
For details, see Setting up the Update URL of Talend Studio.
If your Qlik Talend Studio environment is not connected to the Internet, contact support for a download link to the required patch zip file, then follow the instructions in Qlik Talend Studio: How to add features or update Talend Studio Manually in Offline Mode?
This is a current limitation.
Variables are among the settings that are only saved (as value, not as formulas) when the subscription is saved.
The subscription report will continue to use first value.
We have an improvement planned to include variables as formulas planned, but currently no precise ETA.
After upgrading Qlik Talend Studio to patch R2025-08 or later, jobs using the tS3Connection or tS3List components fail with the error:
Exception in component tS3List_1
java.lang.IllegalStateException: Connection pool shut down
An additional change with the new SDK version is how the AWS "region" is handled. In Qlik Talend Studio R2025-07 and earlier, the Region and Endpoint field is shown as a dropdown below.
Using the DEFAULT value works for most cases:
With the new SDK 2.x, the region field is less flexible. The region must explicitly be defined to work correctly. To resolve connectivity issues after upgrading, it is best to explicitly define the AWS region used under the new Region text field:
With the release of R2025-08, Qlik Talend Studio migrated AWS component dependencies from Amazon Web Services SDK version 1.x to SDK version 2.x. This move was prompted by SDK 1.x having reached end of life as of December 31, 2025.
The Amazon DynamoDB, Amazon SQS, and Amazon S3 components were all updated. For the full release notes, see R2025-08 Talend Studio 8.0 - New Features.
When using IBM DB2 for iSeries as a source in Qlik Replicate, the task may report a warning if journal receiver numbers are not continuous.
A typical warning message looks like:
[SOURCE_CAPTURE ]W: Journal entry sequence '2026' was read from journal receiver 'APSUPDB.QSQJRN0118'. The previous entry was read from receiver 'APSUPDB.QSQJRN0116'. Check if a receiver has been detached. (db2i_endpoint_capture.c:1836)
Qlik Replicate reports this condition as a warning only. There is no impact on task execution or data integrity:
This warning can be safely ignored unless accompanied by other errors or abnormal task behavior.
On the IBM DB2 for iSeries side, 'Check if a receiver has been detached' can occur if, for example, the process is holding or locking the journal. This temporarily prevents the system from creating or attaching the next journal receiver. In such cases, a receiver number may be allocated but never successfully created, resulting in a gap in the receiver numbering.
This behavior is normal on IBM i and does not indicate a defect. The system assigns journal receiver numbers, but sequential continuity is not guaranteed. IBM i only guarantees that receiver numbers increase monotonically, not that every number will exist.
00420963, 00423959
When attempting to add an app to Qlik Answers, the error invalid logical model or other indexing errors appear, followed by the process hanging without further processing or simply erroring out.
The behavior is the same in both user-based tenants and capacity-based tenants.
The app reloads normally when scheduled or when reloaded manually. This indicates there is no issue with the app itself, which is not exhibiting any errors performing typical analytics activity.
If your app has existing business logic, your custom business logic may interfere with the expected Qlik Answers indexing preparation.
To resolve this:
If changes are made to the logical model after performing the above steps, those changes will be reindexed automatically. Keep in mind that this re-indexing may take up to 24 hours.
In some instances, business logic may need to be reset or may not be consistent with best practices, preventing Qlik Answers from indexing the Qlik app.
See Best practices for preparing applications for Qlik Answers for details.
SUPPORT-8526
Using DB2 LUW (ODBC) as a target with a replication of a text column, the following error may be encountered:
[TARGET_APPLY ]T: RetCode: SQL_ERROR SqlState: 42846 NativeError: -461 Message: [IBM][CLI Driver][DB2/AIX64] SQL0461N A value with data type "SYSIBM.LONG VARGRAPHIC" cannot be CAST to type "SYSIBM.TIMESTAMP". SQLSTATE=42846 [1022502] (ar_odbc_stmt.c:2864)
The May 2026 version of Qlik Replicate contains a native DB2 LUW endpoint capable of processing the datatype correctly to prevent the error.
Remove any tables that have multiple Text columns.
SUPPORT-8188