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Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
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(*) reach out to your Account Manager or Customer Success Manager
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The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)
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The Design blog is all about product and Qlik solutions, such as scripting, data modelling, visual design, extensions, best practices, and more! (click)
The Product Innovation Blog
By reading the Product Innovation blog, you will learn about what's new across all of the products in our growing Qlik product portfolio. (click)
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Live sessions with Qlik Experts in which we focus on your questions.
Techspert Talks
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.
Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.
Qlik Fix
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.
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Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
Log in to manage and track your active cases in the Case Portal. (click)
Before you can access the Support Portal, please complete your Community account setup. See First time access to the Qlik Customer Support Portal fails with: Unauthorized Access Please try signing out and sign in again.
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
After the Talend Remote Engine goes down, the Remote Engine logs repeatedly show the same message in TalendRemoteEngine/data/log/karaf.log:
org.apache.karaf.main.lock.SimpleFileLock lock INFO: Lock failed
To resolve this, verify ownership and permissions of the application files, remove stale lock files, and restart the Talend Remote Engine:
sudo chown talenduser:talendgroup /opt/talend/TalendRemoteEngine -RAdjust the absolute path `/opt/talend/` if your installation directory differs.
sudo systemctl stop talend-remote-engine.service
rm /opt/talend/TalendRemoteEngine/lock
sudo systemctl start talend-remote-engine.service
An unexpected downtime or sudden disconnection of the Talend Remote Engine (RE) left the application's file lock (TalendRemoteEngine/lock) in an unsynced or stale state. Because the container detected this pre-existing lock file upon recovery, it assumed another process was already running, subsequently blocking all other dependent modules and services from initializing.
A security issue has been identified in Qlik NPrinting, and patches have been made available. If the vulnerability is successfully exploited, the issue could lead to a compromise of the server running the Qlik NPrinting software, including unauthenticated remote code execution (RCE).
All versions of Qlik NPrinting prior to and including these releases are impacted:
Using the CVSS V3.1 scoring system (https://nvd.nist.gov/vuln-metrics/cvss), these issues are rated HIGH.
(CVE-pending) OP-1018, Remote Code Execution (RCE) via Insecure Deserialization (TypeNameHandling.Auto)
Severity: CVSS:3.1/AV:N/AC:H/PR:H/UI:N/S:C/C:H/I:H/A:N 7.7(High)
Authenticated developers and administrators with network access may be able to execute arbitrary OS commands in Qlik NPrinting.
(CVE-2024-55580) QB-29586, QB-29864, QB-30007, QB-29802 - Broken Access Control (BAC)
Customers should upgrade Qlik NPrintings to a version containing the necessary fix. The fix is available for the following versions:
All Qlik software can be downloaded from our official Qlik Download page (customer login required).
Qlik Talend Studio was successfully set up on a virtual machine (VM). After cloning the VM, opening Qlik Talend Studio fails to open projects, instead erroring out with:
An error occured:
'void org.talend.repository.gitprovider.core.GitBaseRepositoryFactory.updateLockStatus()'
To fix the error, shut down Qlik Talend Studio first, then delete all .lock files found inside the .git directories.
The git lock files are found in the workspace for Qlik Talend Studio:
The GitBaseRepositoryFactory.updateLockStatus() error commonly occurs due to stale Git lock files that were copied along with the VM snapshot.
When the VM was snapshotted or copied, Qlik Talend (or its embedded Git) was likely mid-operation or simply had lock files present. These .lock Files are now orphaned on the cloned VM, and Git thinks a process is holding a lock, but no such process exists.
[Paragraph format. Link to related content, such as articles, community posts, Help articles, etc...]
[Paragraph format with internal investigation IDs (e.g Jira case ID(s)) ]
The Qlik Replicate Endpoint Server fails to start. The error may occur after an upgrade or initial installation and presents with the following error:
Failed to curl_easy_perform: curl status = 3, URL using bad/illegal format or missing URL ()
To resolve this issue, redirect the Java temporary directory to an alternative location that allows execution:
mkdir -p /att_tmp
chmod 755 /att_tmp
chown attunity:attunity /att_tmp
cd /opt/attunity/replicate/endpoint_srv/bin
cp rependctl.sh rependctl.sh.bak
vi rependctl.sh
"${AT_JAVA}" -XX:+UseG1GC -Djava.io.tmpdir=/att_tmp -Dfile.encoding=UTF-8 ${AT_JVM_OPT} -cp "${AT_CP}" "${AT_MAIN}" -d "${AT_DATA}" -plugins "${AT_PLUGIN_LIST}" "${@:1}"
The Qlik Replicate Endpoint Server utilizes the default system /tmp directory to unpack and execute temporary binary files or scripts during startup. If the /tmp filesystem is mounted with the noexec parameter (typically for security hardening in /etc/fstab), or if there are restrictive permissions on the /tmp folder, the application will be blocked from executing these files, causing the initialization to fail.
00397473
Qlik Replicate tasks fail to capture primary keys with a numeric value in a string datatype.
The problem occurs if the following criteria are met:
This leads to numeric records missing inserts during CDC replication. An upgrade to a later patch is required to resolve this issue.
Patch Qlik Replicate to (at least) 2025.11 SP04. Download the patch from the Qlik download page.
Qlik Replicate patches can be made available before their official release. Contact Qlik Support for details.
This article documents how to update the Qlik Talend Data Catalog repository password, which can be achieved either through the Talend Data Catalog user interface or the configuration files.
The application must be stopped completely before making changes to configuration files.
cd /opt/<TDC_HOME>/TalendDataCatalog sudo ./RestartServerApplication.sh exit
db.connection.password=
Avoid extra spaces when updating the value.
Qlik Talend Data Catalog login fails with the following error written to the logs:
General error during service initialization: The Scheduler has been shut down.
A complete error stack trace:
(System) MIRWEB_F0004 General error during service initialization: The Scheduler has been shutdown.
(System) MIRWEB_E0115 Application Exception for request: MITI.web.mm.actions.auth.InitLicense.
Browser URL:
Parameters:
username: Administrator
password: ********
MITI.web.common.exceptions.CommandFaultException: The Scheduler has been shutdown.
at MITI.web.mm.actions.auth.InitLicense.runJsonCommand(InitLicense.java:81) ~[1-MM.war:?]
at MITI.web.mm.actions.AbstractJsonAction.doExecute(AbstractJsonAction.java:27) ~[1-MM.war:?]
Restart the Qlik Talend Data Catalog application server using the RestartServerApplication script.
Linux:
Navigate to the software home directory and run the RestartServerApplication.sh script:
cd /opt/<TDC_HOME>/TalendDataCatalog sudo ./RestartServerApplication.sh exit
Windows:
Go to the software home directory and run the RestartServerApplication.bat file to start the Talend Data Catalog Application Server.
Alternatively, restart the service using the Windows Services applet.
The error indicates that the internal scheduler service (Quartz scheduler) is not running or has already been terminated when the web service tries to initialize. Because the application attempted to use the scheduler service, which had already been stopped when the server shut down due to license expiration. When the InitLicense request was executed, it attempted to access scheduled events, but the scheduler was not running or properly initialized.
Common root causes are:
If you want to submit a new idea or improvement request for Qlik's products, our Ideas section in the Qlik Community is open to all registered customers. The Ideation portal covers ideas and suggestions for all Qlik Products, such as Qlik Cloud Analytics, Qlik Sense Enterprise on Windows, Qlik Talend, Qlik Stitch, and more.
Content:
Ideas are qualified and prioritized based on their value to improving and enhancing the Qlik product. For a successful request, please consider including a strong business case on why you think the change would be beneficial, including:
A valid Qlik ID (log in to the Community) is required.
Before you get started, review Ideation Guidelines: How to Submit an Idea for submission guidelines and eligibility information.
A valid Qlik ID (log in to the Community) is required.
Ideas and Improvement requests are reviewed by our product teams. While we strive to provide answers, we cannot guarantee a specific response time.
Ideation on Community
Ideation Platform Updates
Ideation Guidelines: How to Submit an Idea
This article documents an example of how to configure MAM control of the Qlik Analytics Mobile app.
The example is provided as is. Qlik does not offer guidance on configuring Entra Conditional Access policies or broader Intune deployments. For those details, see Learn about Conditional Access and Intune in the Microsoft documentation.
As per Securing and configuring the Qlik Analytics mobile app with Microsoft Intune and the section titled Conditional Access scope considerations, the authentication flow for the mobile app follows the Qlik Cloud IDP OIDC progression.
The pattern and steps outlined in this article are the working example Qlik used in verification testing of the Conditional Access control for the Qlik Analytics mobile app policy deployment. Your own policy and configuration definitions may vary, and Microsoft documentation or support should be contacted for further help that is specific to your Entra and Intune environments.
On the test device:
High target latency is observed when replicating to an Azure Data Lake Storage (ADLS) target.
Because ADLS is a file-based storage system rather than a traditional relational database, such high latency is unexpected.
Additionally, even though the File size reaches (KB) and Elapsed time reaches (Sec) thresholds are properly configured under the ADLS endpoint's Change Processing settings, Qlik Replicate fails to upload or transfer any CSV files to the target.
This behavior makes the replication task appear completely stuck or frozen.
To resolve this issue, enable the internal parameter splitTransactionOverFiles on the endpoint. This forces Qlik Replicate to split large single transactions across multiple smaller files, allowing your file size and elapsed time thresholds to trigger properly and restoring normal file delivery.
The field is case-sensitive.
By default, Qlik Replicate writes an entire source transaction into a single target file.
If the source system executes a massive transaction (for example, updating 1 million records in a single commit), Qlik Replicate must process and write all 1 million records into the same CSV file and upload it.
This causes the file transfer to hold indefinitely until the entire transaction is written, resulting in high latency.
The HostInfo.xml file in Talend Data Catalog is used for license management. It contains your server's hardware and host identity information and is required whenever you need a new license generated by Qlik.
Submit the HostInfo.xml file to the Qlik Customer Portal as part of your license request.
Qlik will use the host information to generate a license file tied to your server.
For active-passive cluster setups, you can get a license that works for both servers by providing two HostInfo.xml files, one for each server in your license request.
Beginning on April 14, 2026, QlikView customers experienced outages and intermittent disruptions within their QlikView environments. These incidents coincided with the deployment of Microsoft’s April 2026 security patches to Domain Controllers, which affected QlikView Server Service (QVS) communications over port 4747.
The Microsoft patches introduced changes targeting Kerberos authentication and RC4 encryption. As a result, QlikView environments where RC4 remained enabled (such as at the domain account or Windows server level) became unstable or non-functional.
The impact on QlikView may include, but is not limited to:
This article documents the steps to reconfigure the environment to comply with the RC4 cipher suite deprecation.
Information in this article is based on Microsoft's remediation steps and has been adjusted and expanded to include QlikView-specific instructions. For the original, see Detect and remediate RC4 usage in Kerberos | learn.microfot.com.
There are three stages; not all may be required. Always start at the first one.
These steps require you to remove the computer from the domain and then re-add it. Before proceeding, ensure you have a Local Administrator account and its password for each of the QlikView servers.
It may be necessary to clear the Kerberos ticket on the affected QlikView server(s).
It may be necessary to reset the Domain password for the QlikView service account.
If the QlikView service account was used for any data connection(s), they will need to be updated with the new password.
Microsoft Patches:
This article explains how to connect the Qlik MCP (Model Context Protocol) server to Snowflake Intelligence, enabling Snowflake Cortex Agents to query and interact with Qlik Cloud resources, such as apps, data assets, and analytics, directly from the Snowflake AI interface.
Content
The OAuth2 client provides Snowflake with the credentials it needs to authenticate against the Qlik MCP server on behalf of users. For details on creating OAuth clients, see Creating and managing OAuth clients.
Copy the Client ID and Client Secret immediately after creation. The secret cannot be retrieved later — if lost, you must generate a new one.
The mcp:execute scope is required to allow Snowflake to invoke tools on the Qlik MCP server. The user_default scope grants access to resources the authenticated user can already access in Qlik Cloud.
For details on the Qlik MCP server endpoint and supported tools, see Connecting to the Qlik MCP server.
Using the OAuth client credentials previously retrieved, run the following Snowflake SQL script to:
-- ============================================================
-- Parameters — update these values before running
-- ============================================================
SET TENANT = '<your-tenant>.us.qlikcloud.com'; -- Do not include https://
SET CLIENT_ID = '<your-oauth-client-id>';
SET CLIENT_SECRET = '<your-oauth-client-secret>';
SET ALLOWED_ROLE = 'PUBLIC'; -- The Snowflake role that should have access.
-- ⚠️ PUBLIC grants access to all users in the account.
-- For production, replace with a more restrictive role.
-- ============================================================
-- Derived values — no changes needed below this point
-- ============================================================
SET MCP_URL = 'https://' || $TENANT || '/api/ai/mcp';
-- Create the API Integration with OAuth2 configuration
DROP API INTEGRATION IF EXISTS qlik_mcp_integration;
EXECUTE IMMEDIATE
$$
DECLARE
v_tenant VARCHAR;
v_client_id VARCHAR;
v_client_secret VARCHAR;
v_mcp_url VARCHAR;
sql_stmt VARCHAR;
BEGIN
SELECT GETVARIABLE('TENANT') INTO v_tenant;
SELECT GETVARIABLE('CLIENT_ID') INTO v_client_id;
SELECT GETVARIABLE('CLIENT_SECRET') INTO v_client_secret;
v_mcp_url := 'https://' || v_tenant || '/api/ai/mcp';
sql_stmt :=
'CREATE API INTEGRATION qlik_mcp_integration'
|| ' API_PROVIDER = external_mcp'
|| ' API_ALLOWED_PREFIXES = (''' || v_mcp_url || ''')'
|| ' API_USER_AUTHENTICATION = ('
|| ' TYPE = OAUTH2'
|| ' OAUTH_CLIENT_ID = ''' || v_client_id || ''''
|| ' OAUTH_CLIENT_SECRET = ''' || v_client_secret || ''''
|| ' OAUTH_TOKEN_ENDPOINT = ''https://' || v_tenant || '/oauth/token'''
|| ' OAUTH_CLIENT_AUTH_METHOD = CLIENT_SECRET_POST'
|| ' OAUTH_AUTHORIZATION_ENDPOINT = ''https://' || v_tenant || '/oauth/authorize'''
|| ' OAUTH_REFRESH_TOKEN_VALIDITY = 86400'
|| ' OAUTH_ALLOWED_SCOPES = (''user_default'', ''mcp:execute'')'
|| ' )'
|| ' ENABLED = TRUE';
EXECUTE IMMEDIATE sql_stmt;
END;
$$;
SHOW API INTEGRATIONS LIKE '%qlik%';
SET DISPLAY = 'Qlik MCP server ' || $TENANT;
DROP EXTERNAL MCP SERVER IF EXISTS qlik_mcp_server;
CREATE EXTERNAL MCP SERVER qlik_mcp_server
WITH DISPLAY_NAME = $DISPLAY
API_INTEGRATION = qlik_mcp_integration;
ALTER EXTERNAL MCP SERVER qlik_mcp_server
SET URL = $MCP_URL;
-- Grant access to the specified role
GRANT USAGE ON INTEGRATION qlik_mcp_integration TO ROLE IDENTIFIER($ALLOWED_ROLE);
GRANT USAGE ON MCP SERVER qlik_mcp_server TO ROLE IDENTIFIER($ALLOWED_ROLE);
-- ============================================================
-- Verification queries
-- ============================================================
SHOW EXTERNAL MCP SERVERS;
DESCRIBE EXTERNAL MCP SERVER qlik_mcp_server;
SHOW API INTEGRATIONS LIKE '%qlik%';
-- Initiate the user OAuth flow
SELECT SYSTEM$START_USER_OAUTH_FLOW('qlik_mcp_integration');
The SYSTEM$START_USER_OAUTH_FLOW call at the end generates a URL you can open in a browser to validate the OAuth handshake with Qlik Cloud before proceeding to Snowflake Intelligence.
Once the MCP server is registered in Snowflake, you can authorize and use it directly from the Snowflake Intelligence UI.
To validate the full integration, create a test Cortex Agent that uses the Qlik MCP server.
Before running: Replace CORTEX_APP.PUBLIC with the database and schema where you want to create the agent in your Snowflake environment. The database must already exist.
-- Replace <YOUR_DATABASE> and <YOUR_SCHEMA> with your target database and schema
CREATE OR REPLACE AGENT <YOUR_DATABASE>.<YOUR_SCHEMA>.qlik_mcp_test_agent
FROM SPECIFICATION $$
models:
orchestration: auto
instructions:
response: >
You are a test agent that verifies connectivity to the Qlik MCP server.
Use the available Qlik tools to answer the user's question.
orchestration: "Use the Qlik MCP tools to answer questions about Qlik Cloud."
mcp_servers:
- server_spec:
name: "<YOUR_DATABASE>.<YOUR_SCHEMA>.QLIK_MCP_SERVER"
$$;
Once created, invoke the agent with a test prompt such as: What Qlik apps are available in my tenant?
A successful response confirms end-to-end connectivity between Snowflake Cortex and the Qlik MCP server.
Typically caused by a Redirect URL mismatch. Verify https://identity.snowflake.com/oauth2/callback is set in the Qlik OAuth client
The scope not enabled on OAuth client. Edit the OAuth client in Qlik Cloud Administration activity center and add the mcp:execute scope
Secret was rotated or lost. Generate a new client secret and update $CLIENT_SECRET in the script
The correct role was not granted. Confirm GRANT USAGE ON MCP SERVER was executed for the user's active role.
The OAuth flow was not completed. Complete the steps in Connect to Qlik MCP in Snowflake Intelligence.
Environment
The information in this article is provided as-is and to be used at your own discretion. Depending on the tools used, customizations, and/or other factors, ongoing support on the solution described may not be provided by Qlik Support.
Qlik Cloud automatically places applications on compute engines based on calculated metrics that determine the required resources. This automatic placement works well for most apps, but some require manual intervention.
Apps with large chart objects that generate large hypercubes can consume all available memory and crash. By pinning an app to a specific engine size, you control the minimum compute resources available for interactive consumption.
For details, see Assigning engines to improve application performance and Pin applications to engine sizes.
This article aims to clarify how reloads are handled for an app pinned to an engine, since assigning an engine concerns only the opening and consumption of apps by end users, not app reloads.
How reloads are handled:
The Data Gateway Monitoring tool provides an additional layer of logging that Qlik's R&D team can use to troubleshoot Data Gateway issues for a Data Gateway that was successfully installed and running previously.
This troubleshooting tool is not necessary for the day-by-day operation of the Data Gateway Direct Access deployment and can be disabled after troubleshooting has been completed.
More details about this tool can be found here.
The information in this article is provided as-is and to be used at own discretion. Depending on tool(s) used, customization(s), and/or other factors ongoing support on the solution below may not be provided by Qlik Support.
Qlik constantly refines its Analytics, over time replacing old charts with new, modernized alternatives. These deprecations are announced well in advance and include instructions on how best to replace these old charts, whether that is to use a new one, several new ones, or to make use of new settings.
As an example, seven visualization bundle charts are scheduled for deprecation in May 2027, most of which have already been removed from the asset panel and are no longer in use in recent applications. See Upcoming deprecation of Qlik Analytics charts in May 2027.
Charts that are up for deprecation are often no longer in use. However, if you happen to still have a very old application and need to replace it, see Visualization bundle > Deprecated charts for more information on what to use instead. The list will be updated whenever a new set of charts is deprecated.
Qlik recommends reviewing your apps for old charts. Depending on your platform (Qlik Cloud or Client-managed), there are different methods you can deploy.
Qlik Cloud administrators should use the Qlik Cloud Monitoring Apps to track the usage. The App Analyzer has a sheet dedicated to where deprecated charts are being used on a tenant in Qlik Cloud. The App Analyzer is based on usage events rather than scanning every app. Use the App Analyzer to find which apps and sheets have charts that need to be updated to newer and more modern alternatives. The easiest way to install and update the Qlik Cloud Monitoring Apps is to use the automation template. If you already have the App Analyzer, just remove the automation and install a new one to get the latest version of the App Analyzer.
For client-managed installations, use the Monitoring apps. The Content Monitor app has a sheet for tracking deprecated charts. At reload, the Content Monitor app scans every app in the installation in order to list all applications and sheets that are using charts that are being deprecated. It also lists the installed extensions and their deprecation status. The Monitoring apps are bundled with the Qlik Analytics installation. The first version with the new sheet will be included in the May 2026 release. If you want to track usage in prior versions, the deprecated chart usage scanner will also be available on the product download page.
To change the Talend Remote Engine wrapper port defaults, edit the Remote Engine's wrapper configuration file named RE_HOME/etc/talend-remote-engine-wrapper.conf.
For more information, see wrapper.jvm.port.