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Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
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(*) reach out to your Account Manager or Customer Success Manager
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The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)
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Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
Log in to manage and track your active cases in the Case Portal. (click)
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
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Review our Service Level Agreements and License Agreements.
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In this article, we walk you through the requirements and process of how to upgrade and unbundle an existing Qlik Sense Repository Database (see supported scenarios) as well as how to install a brand new Repository based on PostgreSQL. We will use the Qlik PostgreSQL Installer (QPI).
For a manual method, see How to manually upgrade the bundled Qlik Sense PostgreSQL version to 12.5 version.
Using the Qlik Postgres Installer not only upgrades PostgreSQL; it also unbundles PostgreSQL from your Qlik Sense Enterprise on Windows install. This allows for direct control of your PostgreSQL instance and facilitates maintenance without a dependency on Qlik Sense. Further Database upgrades can then be performed independently and in accordance with your corporate security policy when needed, as long as you remain within the supported PostgreSQL versions. See How To Upgrade Standalone PostgreSQL.
Index
Video Walkthrough
Video chapters:
The following versions have been tested and verified to work with QPI:
Qlik Sense February 2022 to Qlik Sense November 2024.
If you are on a Qlik Sense version prior to these, upgrade to at least February 2022 before you begin.
Qlik Sense November 2022 and later do not support 9.6, and a warning will be displayed during the upgrade. From Qlik Sense August 2023 a upgrade with a 9.6 database is blocked.
The Qlik PostgreSQL Installer supports installing a new standalone PostgreSQL database with the configurations required for connecting to a Qlik Sense server. This allows setting up a new environment or migrating an existing database to a separate host.
Using the Qlik PostgreSQL Installer on a patched Qlik Sense version can lead to unexpected results. If you have a patch installed, either:
Do not use the standard Qlik Sense folders, such as C:\Program Files\Qlik\Sense\Repository\PostgreSQL\ and C:\Programdata\Qlik\Sense\Repository\PostgreSQL\.
Do not use the standard Qlik Sense folders, such as C:\Program Files\Qlik\Sense\Repository\PostgreSQL\ and C:\Programdata\Qlik\Sense\Repository\PostgreSQL\.
Download the installer here.
Qlik PostgreSQL installer Release Notes
The following versions have been tested and verified to work with QPI (1.4.0):
February 2022 to November 2023.
If you are on any version prior to these, upgrade to at least February 2022 before you begin.
Qlik Sense November 2022 and later do not support 9.6, and a warning will be displayed during the upgrade. From Qlik Sense August 2023 a 9.6 update is blocked.
Uninstall the old Qlik Sense Repository Database service.
This step is required. Failing to remove the old service will lead the upgrade or patching issues.
Failing to reinstall the binaries will lead to errors when executing any number of service configuration scripts.If you do not immediately upgrade:
If the upgrade was unsuccessful and you are missing data in the Qlik Management Console or elsewhere, contact Qlik Support.
Now that your PostgreSQL instance is no longer connected to the Qlik Sense Enterprise on Windows services, all future updates of PostgreSQL are performed independently of Qlik Sense. This allows you to act in accordance with your corporate security policy when needed, as long as you remain within the supported PostgreSQL versions.
Your PostgreSQL database is fully compatible with the official PostgreSQL installers from https://www.enterprisedb.com/downloads/postgres-postgresql-downloads.
See How To Upgrade Standalone PostgreSQL, which documents the upgrade procedure for either a minor version upgrade (example: 14.5 to 14.8) or a major version upgrade (example: 12 to 14). Further information on PostgreSQL upgrades or updates can be obtained from Postgre directly.
The information in this article is provided as-is and to be used at own discretion. Depending on tool(s) used, customization(s), and/or other factors ongoing support on the solution below may not be provided by Qlik Support. The video in this article was recorded in a earlier version of QPI, some screens might differ a little bit.
Qlik PostgreSQL installer version 1.3.0 Release Notes
Techspert Talks - Upgrading PostgreSQL Repository Troubleshooting
Backup and Restore Qlik Sense Enterprise documentation
Migrating Like a Boss
Optimizing Performance for Qlik Sense Enterprise
Qlik Sense Enterprise on Windows: How To Upgrade Standalone PostgreSQL
How-to reset forgotten PostgreSQL password in Qlik Sense
How to configure Qlik Sense to use a dedicated PostgreSQL database
Troubleshooting Qlik Sense Upgrades
Qlik Show-hide (qlik-show-hide-container) and Tabbed container (qlik-tabbed-container) from the Qlik Bundled extensions are missing from custom objects in the hub since any Qlik Sense Enterprise on Windows February 2020 and later releases. They are still visible in the Qlik Sense Management Console (QMC).
This is expected. Those 2 extensions have been deprecated since June 2019 and can no longer be created as new object types.
Existing objects will continue to work.
We recommend using the standard container object instead. See Container
In December 2025, the Apache Project announced a vulnerability in Apache Tika (CVE-2025-66516) and provided patches to resolve the issue. Qlik has been reviewing our usage of the Apache Tika product suite and has identified a limited impact as follows.
Apache Tika is used in several Qlik products. However, the vulnerability is only relevant to the case of a Talend Studio route that uses Apache Tika to parse PDFs.
No other use case or product is impacted by the vulnerability. Qlik Cloud and Talend Cloud are not impacted by this vulnerability.
Nevertheless, we are patching all our products that contain Apache Tika out of an abundance of caution. Be on the lookout for a series of product patches for supported and affected versions.
The releases listed in the table below contain the updated version of Apache Tika, which addresses CVE-2025-66516.
Always update to the latest version. Before you upgrade, check if a more recent release is available.
| Product | Patch | Release Date |
| Talend Studio | R2025-11v2 | December 16, 2025 |
| Talend Administration Center | QTAC-1472 | December 19, 2025 |
| Talend ESB Runtime | R2025-12-RT | December 19, 2025 |
| Talend Remote Engine Gen 2. | Connectors 1.58.8 | December 23, 2025 |
| Talend Data Stewardship | TPS-6013 | December 23, 2025 |
| Talend Data Preparation | TBD | TBD |
Customers with a Qlik Cloud Analytics license cannot create or edit data spaces.
When creating a space, only the options for managed or shared spaces are available:
Data Spaces are part of the Qlik Talend Data Integration offering.
Despite the name, “data spaces” are not meant to store Qlik Cloud Analytics data. Qlik Cloud Analytics customers should store their datasets in managed and shared spaces.
To address early misunderstandings and assist customers who had originally stored their datasets there, Qlik has decided to allow analytics customers to keep using data spaces with the following workaround.
IMPORTANT
- The decision to allow this workaround might be reverted at any time, preceded by a timely communication.
- Analytics-only customers who never made use of data spaces should refrain from starting now.
- Analytics-only customers who are already working with data spaces should consider planning to move away from them, migrating their datasets and connections and should not start implementing new workflows involving data spaces.
- Additional Qlik Talend Data Integration-only features, like the possibility to work with pipelines or the Qlik Data Movement Gateway, are not available to Analytics-only customers.
To create and edit spaces:
For Talend Administration Center configured with Nexus, when attempting to migrate Sonatype Nexus Repository Manager OSS (versions prior to 3.77.0) from the embedded OrientDB database to an external PostgreSQL database, the Database Migrator utility may encounter the following error:
To successfully migrate from OrientDB to PostgreSQL, follow the below migration paths recommended by Sonatype:
Migrating from OrientDB to H2 database (temporary step)
Use the Database Migrator utility to move your data from OrientDB into the embedded H2 database.
Documentation: Migrating from OrientDB to H2 database
Upgrade to Nexus Repository Community Edition (≥ 3.77.0)
PostgreSQL support is available only in Community Edition starting with version 3.77.0.
Documentation: Community Edition Onboarding
Migrating from H2 database to PostgreSQL database
Once upgraded, use the Database Migrator utility again to move from H2 into PostgreSQL.
Documentation: Migrating from H2 database to PostgreSQL database
Important Notes:
- Migration is one‑way: once you move to PostgreSQL, you cannot revert back to OrientDB.
- Ensure you have backups before starting any migration.
- The migration process is managed by Sonatype’s Database Migrator utility and Qlik does not maintain or support this tool.
For issues with the migrator or Nexus Repository itself, contact Sonatype Support directly.
Nexus Repository OSS (3.70.4-02) does not support migration directly from OrientDB to PostgreSQL.
PostgreSQL support was introduced in the Community Edition starting with version 3.77.0.
Attempting to run the Database Migrator against OSS versions 3.70.4-02 results in the WrongNxrmEditionException.
migrating-to-a-new-database | help.sonatype.com
The scenario: A Qlik Sense Enterprise on Windows environment is set up to use Azure SAML (AD FS) for authentication.
On the Azure side, the Token Signing Certificate embedded as the X509Certificate in the SAML IdP metadata within the Qlik virtual proxy configuration expired several weeks ago. A new certificate has not yet been issued.
It is still possible to log in to Qlik Sense Enterprise on Windows.
This behavior may raise the questions of:
In SAML, the IdP (Azure AD/AD FS) signs the assertion with its private key, and Qlik Sense validates it using the public key embedded in the IdP metadata (the X509Certificate).
The expiry date in the certificate is not actively checked by Qlik Sense during assertion validation.
Qlik only verifies that the signature matches the public key it has stored. So even if the certificate is expired, as long as the key pair hasn’t changed and the signature is valid, authentication succeeds. This is a common behavior and not specific to Qlik Sense.
Is this a security concern?
It is not considered a security issue. The expiry matters for trust and compliance, not for the cryptographic check Qlik performs.
When will the expiry become relevant?
Do we need to update the certificate?
Even though Qlik doesn’t break immediately, we recommend updating the IdP metadata in Qlik Sense as soon as Azure issues a new signing certificate. This ensures future-proofing and compliance.
While creating a metadata connection to Salesforce in Talend Studio, the connection test fails with the following error message:
"SOAP API login() is disabled by default in this org.
exceptionCode='INVALID_OPERATION'"
INVALID_OPERATION
To resolve this issue, a Salesforce administrator must explicitly enable SOAP API login access in the org before it can be used.
Even when enabled, login() remains unavailable in API version 65.0 and later.
This error occurs when Talend Studio attempts to authenticate with Salesforce using the SOAP API, but SOAP-based login access is disabled at the Salesforce organization level. As a result, Talend is unable to establish the metadata connection and retrieve Salesforce objects.
The issue is typically related to Salesforce security or API access settings, such as disabled SOAP API access.
SOAP API login() Call is Disabled by Default in New Orgs | help.salesforce.com
After upgrading from Windows 10 to Windows 11, or applying certain patches to Windows Server 2016, Qlik Replicate may not load in the browser.
The following error is displayed:
ERR_SSL_KEY_USAGE_INCOMPATIBLE
Data Integration Products November 2021.11 or lower require a manual generation of SSL certificates for use. See Step 5 (options one and two) in the solution provided below.
Qlik Replicate 2022.11 (may happen with other versions)
Qlik Compose 2022.5 (may happen with other versions)
Qlik Enterprise Manager 2022.11 (may happen with other versions)
Use of the self-signed SSL certificate
Windows 11
Windows server 2016
This issue has to do with the self-signed SSL certificate. Deleting the existing one and allowing Qlik Replicate/Compose/Enterprise Manager to regenerate them resolves the issue.
For Qlik Compose:
For Qlik Enterprise Manager:
Navigate to the ..\Attunity\Enterprise Manager\bin directory and then run the following command:Qlik Replicate will now allow you to open the user interface once again.
If users still cannot log in and are returned to the log in prompt at each attempt, see How to change the Qlik Replicate URL on a Windows host.It is recommended to use your organization certificates
How to change the Qlik Replicate URL on a Windows host
Long term offline capability for the releases April 2020 and onwards requires a change to the license (addition of a further attribute), which can only be added after a special approval from the Customer Success Organization.
See below for how to submit the request for approval and proceed.
As part of the agreement for granting a customer offline license usage, the customer is required to regularly upload User Assignment log files. See Offline User Assignment logs.
This process is not required for OEM customers; OEM customers can contact support directly through chat or by creating a case using the Support portal to have the offline parameters enabled.
Activate Qlik Products without Internet access - April 2020 and onwards
Long term offline use for Qlik Sense Signed Licenses
How to send User Assignment log files to Qlik? (Long term offline license activation)
Changing the IP address of the Qlik Sense host does not require as much consideration as changing the host name. Some external components might need to be taken into account though.
Using an IP address as the hostname while installing Sense is not recommended and can lead to problems with service communication. Refer to While accessing Hub receive error "The service did not respond or could not process the request" .
Environment:
Things to consider:
A Qlik Replicate task may fail or encounter a warning caused by Data Inconsistencies when using Oracle as a source.
Example Warning:
]W: Invalid timestamp value '0000-00-00 00:00:00.000000000' in table 'TABLE NAME' column 'COLUMN NAME'. The value will be set to default '1753-01-01 00:00:00.000000000' (ar_odbc_stmt.c:457)
]W: Invalid timestamp value '0000-00-00 00:00:00.000000000' in table 'CTABLE NAME' column 'COLUMN NAME'. The value will be set to default '1753-01-01 00:00:00.000000000' (ar_odbc_stmt.c:457)
Example Error:
]E: Failed (retcode -1) to execute statement: 'COPY INTO "********"."********" FROM @"SFAAP"."********"."ATTREP_IS_SFAAP_0bb05b1d_456c_44e3_8e29_c5b00018399a"/11/ files=('LOAD00000001.csv.gz')' [1022502] (ar_odbc_stmt.c:4888) 00023950: 2021-08-31T18:04:23 [TARGET_LOAD ]E: RetCode: SQL_ERROR SqlState: 22007 NativeError: 100035 Message: Timestamp '0000-00-00 00:00:00' is not recognized File '11/LOAD00000001.csv.gz', line 1, character 181 Row 1, column "********"["MAIL_DATE_DROP_DATE":15] If you would like to continue loading when an error is encountered, use other values such as 'SKIP_FILE' or 'CONTINUE' for the ON_ERROR option. For more information on loading options, please run 'info loading_data' in a SQL client. [1022502] (ar_odbc_stmt.c:4895)
The bindDateAsBinary attribute must be removed or set on both endpoints.
The parameter bindDateAsBinary means the date column is captured in binary format instead of date format.
If bindDateAsBinary is not configured on both tasks, the logstream staging and replication task may not parse the record in the same way.
The Data Load Editor in Qlik Sense Enterprise on Windows 2025 experiences noticeable performance issues.
Qlik Sense May 2025 SR 6 and higher releases.
A workaround is available. It is viable as long as the Qlik SAP Connector is not in use.
No service restart is required.
SUPPORT-6006
Unloading data from a specific SAP Extractor may fail with the error:
[sourceunload ] [VERBOSE] [] Retrieved new data from Extractor 'ZDSGDZ037', Job 'GCDEX67T70NNYN27EH6U4AJ6BRTI4L' row '38932'
[sourceunload ] [VERBOSE] [] Failed to convert value at row 38933 for column 'DATE_FROM' of type 'DATS' value = '~{AQAAALKr+HRru6Zm/c2sIw6hKyA=}~'
[sourceunload ] [VERBOSE] [] value 'JAPAN' replaced by the invalid date placeholder '1970-01-01'
[sourceunload ] [VERBOSE] [] Retrieved new data from Extractor 'ZDSGDZ037', Job 'GCDEX67T70NNYN27EH6U4AJ6BRTI4L' row '38933'
[sourceunload ] [TRACE ] [] Removing existing extraction job for 'ZDSGDZ037' while aborting load data
[sourceunload ] [ERROR ] [] An error occurred unloading dataset: .ZDSGDZ037
The issue has been resolved by addressing the problematic field in the SAP extractor ZDSGDZ037.
The DATE_FROM field has a short description of “Valid-from date – in current release only 00010101 possible”, and it was determined that this specific SAP date format is not supported by Qlik Replicate.
Change it to a valid value or exclude the DATE_FROM field if it's not necessary.
A data issue in the SAP extractor caused the failure.
Up to row 38932, all values were processed normally. The failure started at row 38933, where the following field could not be parsed as a valid SAP date:
Qlik Replicate attempted to replace the invalid value with the fallback placeholder 1970-01-01, but failed to when the system produced a ClassCastException. This was caused by the program expecting the value to be a String, but instead receiving a LocalDate object.
The logs show the replaced value "JAPAN" being interpreted as an invalid date, which further confirms that the field contains non-date strings inside a DATS-type SAP field.
This indicates a data format inconsistency in the SAP source extractor, where a date field is populated with non-date content.
Changing the system time to a future date while a LogStream task is running leads to task errors.
Example errors:
Staging task
[TASK_MANAGER ]I: Task 'staging task' running CDC only in fresh start mode
[TARGET_APPLY ]I: Timeline is 20251211134943253089
[TARGET_LOAD ]I: Timeline is 20251231100205831444
Replication task
[TASK_MANAGER ]I: Task 'replication task' running full load and CDC in fresh start mode
[STREAM_COMPONEN ]I: Timeline is 20251212174220223963 (ar_cdc_channel.c:552)
[SERVER ]I: The process stopped (server.c:2589)
[TASK_MANAGER ]W: Task 'replication task' encountered a recoverable error
[SERVER ]I: Stop server request received internally
The creation of LogStream data with a future date is caused by manual intervention. This scenario is outside the scope of Qlik Replicate’s intended test scenarios and is not covered under support.
The best action would be to reload the parent staging tasks and reload the child replication task.
After the system time was changed to a future date and the task was executed, a future-dated directory was created. When the system time was restored and the task was reloaded, the future-dated directory remained and appeared to have caused the replication task error.
A Qlik Replicate tasks fail with the error:
Alternate backup file XXX does not exist
This is frequently caused by the Qlik Replicate server and one of its endpoints being on a different timezone than the backup logs are being written in.
Example:
The SQL Server and Qlik Replicate server are on PST hours, while the rebuic backup logs are logged using UTC. This leads to backup errors.
Align the backup file time zone to resolve the error.
Qlik allows you to automatically make multiple selections when opening an app sheet. This is configured in the Sheet Properties using an Action:
If Properties does not show the Actions tab, but instead lists Chart suggestions and other data display options, deselect the currently selected chart.
A;B or value1,value2) The defined selections will now apply whenever the sheet is opened.