Support

Troy_Raney · 2025-05-12

Hi everyone, Want to stay a step ahead of important Qlik support issues? Then sign up for our monthly webinar series where you can get first-hand insights from Qlik experts. The Techspert Talks session from May wasQlik Cloud Admin 101. But wait, what is it exactly? Techspert Talks is a free webinar held on a monthly basis, where you can hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today. In this session we will cover: Important Qlik Cloud settings Space and App management Users, Groups and Roles Watch the recording here!

Sonja_Bauernfeind · 2025-05-08

The following public URLs will have their IP addresses changed on the 19th of May 2025: talend-update.talend.com update.talend.com talendforge.org This change is being done in a consolidation effort and will only affect your environment if you have previously created firewall exceptions for the old set of IP addresses. Note that Qlik does not recommend the use of IP addresses in exceptions. Add domain names to your allowlists wherever possible. For a list of changes and to review what possible impact this may have, see Qlik Talend: Public IP address changes. Thank you for choosing Qlik,Qlik Support

Sonja_Bauernfeind · 2025-05-06

Qlik DataTransfer will be officially End-of-Life by the end of Q1 2026. It will be removed from the Product Downloads site later this year and will no longer be available for new installations or upgrades. Qlik will provide support until April 30, 2026. To ensure a smooth transition, we recommend you begin utilizing Qlik Data Gateway – Direct Access, the supported alternative. Note that the initial release of Qlik DataTransfer (November 2024, version 10.4.0) will not work after June 24th, 2025. If you still need to use Qlik DataTransfer beyond June, upgrade to the Service Release version 10.4.4. How do I get started with Qlik Data Gateway - Direct Access? We have compiled a list of resources to assist you in adopting Qlik Data Gateway - Direct Access: Setup Guide: Qlik Data Gateway – Direct Access Walkthrough Video: Qlik Data Gateway – Direct Access Troubleshooting Video: STT - Troubleshooting Qlik Data Gateway - Direct Access Additionally, for those needing feature parity with Qlik DataTransfer, we recommend pairing with the File Connector via Direct Access, REST Connector via Direct Access, and the generic ODBC Connector. Further Resources: Connector Factory Blog: Connector Factory January and February 2025 Releases SaaS in 60: File Connector via Direct Access Data Gateway - SaaS in 60 We will share an update later this year with the exact deprecation and end-of-support dates. For assistance, please contact Qlik Support. Questions on how to contact Qlik Support. Thank you for choosing Qlik,Qlik Support

Troy_Raney · 2025-04-28

Troy_Raney · 2025-04-22

Don't miss our previous Q&A with Qlik! Pull up a chair and chat with our panel of experts to help you get the most out of your Qlik experience. WATCH RECORDING HERE

Sonja_Bauernfeind · 2025-04-11

The Qlik Enterprise Manager connector for Qlik Application Automation is being effectively discontinued on April 28th of 2025. If you are looking for an alternative to the Qlik Enterprise Manager connector, Qlik offers generic connectors that can be used in conjunction with the Qlik Enterprise Manager API. For more information, see: Getting started with the generic connectivity in Qlik Application Automation Qlik Enterprise Manager API Guide If you have any questions, do not hesitate to contact us through the Qlik Customer Portal. Thank you for choosing Qlik,Qlik Support

Sonja_Bauernfeind · 2025-04-04

Multiple log-based replication issues may affect Qlik Replicate customers using SAP HANA DB 2.0 who are upgrading to the SAP HANA service packs SPS7 and SPS8. What problems have been identified? SAP HANA DB 2.0 SPS7 (Service Pack 7): RECOB-9379: SAP Hana Log-Based SPS7 (73 and 76) version date and timestamp columns replicating as NULL RECOB-9427: SAP HANA log-based task erroring when the log position was at the end of the transaction log RECOB-9379 and RECOB-9427 have been addressed by Qlik. An early build (Qlik Replicate 2024.11, SP03 Early Build) is available. Download the early build from: https://files.qlik.com/url/wucx4x2nbyytwseu (password: pk2pfzup) No other issues in Service Pack 7 are known. SAP HANA DB 2.0 SPS8 (Service Pack 8): RECOB-9652: There is still ongoing work in R&D related to DML operations failing to get data values in Hana Log Based SP08 (80 & 81). What action can be taken? Customers planning to upgrade to SPS7 or SPS8 should be aware of the risk, particularly with the changes to Hana logs affecting the Hana log parsing with respective to Qlik Replicate. We strongly advise postponing any upgrades to these versions until Qlik R&D has reviewed and certified these service packs. What about trigger-based replication? Qlik has not received any reports of customers using trigger-based replication experiencing the same issues. However, if an upgrade is planned, we recommend thoroughly testing in lower environments before scheduling any production upgrades. Thank you for choosing Qlik, Qlik Support

Troy_Raney · 2025-04-03

Hi everyone, Want to stay a step ahead of important Qlik support issues? Then sign up for our monthly webinar series where you can get first-hand insights from Qlik experts. The Techspert Talks session from April looked at Stitch Migration to Qlik Cloud. But wait, what is it exactly?Techspert Talks is a free webinar held on a monthly basis, where you can hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today. In this session we will cover: Understanding the schemas Demonstration of the migration process Best practices and tips for a smooth transition Click on this link to see the presentation

Sonja_Bauernfeind · 2025-03-31

Hello, Qlik Replicate admins, Beginning inQ3 2025, Snowflake will mandate Multifactor Authentication (MFA). For detailed information and a timetable, see FAQ: Snowflake Will Block Single-Factor Password Authentication by November 2025. How will this affect Qlik Replicate? Unless MFA has been set up, this change will impact connectivity to Qlik Replicate. How do I prepare for the change? To mitigate the impact,switch to Key Pair Authentication. Key Pair Authentication is available by default starting with Qlik Replicate 2024.05. For more information, see Setting general connection parameters. If an upgrade is currently not feasible, reviewHow to setup Key Pair Authentication in Snowflake and How to configure this enhanced security mechanism in Qlik Replicatefor a possible workaround to apply Key Pair Authentication. If you have any questions, we're happy to assist. Reply to this blog post or take similar queries to theQlik Replicate forum.   Thank you for choosing Qlik,Qlik Support

Sonja_Bauernfeind · 2025-03-26

Edit 31st of March 2025: AddedCVE number. Hello Qlik users, A security issue in a version of Qlik Alerting Windows has been identified. This issue was resolved in a later patch, which is already available. Details can be found in the Security Bulletin Critical Security fix for Qlik Alerting (CVE-2025-31509. The impacted Qlik Alerting Windows version isJuly 2023 SR1. No workarounds can be provided. Customers should upgrade toQlik Alerting July 2023 Service Release 2or higher. All Qlik software can be downloaded from our officialQlik Download page(customer login required). Follow best practices when upgrading Qlik Alerting. The information in this post and the Security Bulletin Critical Security fix for Qlik Alerting (CVE-2025-31509are disclosed in accordance with our published Security and Vulnerability Policy. The Security Notice label is used to notify customers about security patches and upgrades that require a customer’s action. Please subscribe to the ‘Security Notice’ label to be notified of future updates. Thank you for choosing Qlik,Qlik Global Support

Sonja_Bauernfeind · 2025-03-25

The Qlik Application Automation JIRA blocks List issues, List issues by project and List new and updated issues incrementally, have been updated to the latest API URL. The changes come into effect on the 1st of May 2025. What has changed? The following changes in the blocks: Input Parameter changes  List issues block: Current (Old) Version:Input parameter "Jql"is optional New Version:Input parameter"Jql"is a required parameter List issues by project: Current (Old) Version:Input parameter "Project" is optional New Version:Input parameter "Project" is a required parameter List new and updated issues incrementally: No changes Response changes Old Response:By default, all navigable fields are returned.If a list of specific fields should be returned, specify the names of the fields in the "Fields" input parameter.For an example of the raw response, see the attached .json (JIRA-old-response.json) file. New Response:By default, the resource returns IDs only.If a list of specific fields should be returned other than “id”, specify the names of the fields in the "Fields" input parameter.Example of the response: [{"id": "157638"},{"id": "156647"}]   Example of the response if a user has specified the names of the field (such as "Summary") in the "Fields"input parameter: [{"expand": "","fields": {"summary": "Main order flow broken"},"id": "10002","key": "ED-1","self": "https://your-domain.atlassian.net/rest/api/3/issue/10002"}] How do I prepare for the change? Update your automations to use the new updated blocks:  Select the old block Then click Upgrade to latest versionFollow the same steps for all remaining blocks, such as List issues by project and List new and updated issues incrementally. Since the response has been updated, the "Id" field will be returned by default if no fields are specified in the "Fields" input parameter.After upgrading any of the List issues, List issues by project, and List new and updated issues incrementally blocks, add the relevant fields to the input parameter in the block, which is referenced by other blocks. Additionally, modify the output references in other blocks if necessary. If this is not done, it will result in a null value for the input parameter, causing referenced blocks to fail with the error "Missing mandatory parameter" whenever the input parameter is required.Example error:{ "response": { "status": 400, "body": { "errors": [ { "code": "HTTP-400", "title": "Invalid Request.", "detail": "Missing mandatory parameter \"Summary\"." } ] } }, "external error": false } If you have any questions, we're happy to assist. Reply to this blog post or take similar queries to the Qlik Application Automation forum.   Thank you for choosing Qlik, Qlik Support

Troy_Raney · 2025-03-20

Don't miss our previous Q&A with Qlik! Pull up a chair and chat with our panel of experts to help you get the most out of your Qlik experience. SEE THE RECORDING HERE

Sonja_Bauernfeind · 2025-03-18

The Qlik Application Automation HubSpot block Get Contact by Emailhas been updated to the latest API version, pointing it to HubSpot v3 API. What has changed? Input Parameterchanges The new version changes how input parameters are handled. While the current (old) block returns all properties by default, the new block requires explicitly specifying the fields you need. Input Parameters available in the old (current) block: Email Input Parameters available in the new block: Email Properties Properties With History Associations By default, it will only fetch data as shown in the example below. If additional details are required, input parameters like Properties, Properties With History, andAssociations must be added. Default example: {"id": "1","properties": {"createdate": "2021-07-27T13:13:25.669Z","email": "emailmaria@hubspot.com","firstname": "Marino","hs_object_id": "1","lastmodifieddate": "2023-07-27T23:18:09.664Z","lastname": "Johnson (Sample Contact)"},"createdAt": "2021-07-27T13:13:25.669Z","updatedAt": "2023-07-27T23:18:09.664Z","archived": false,"key_values": {"createdate": null,"email": null,"firstname": null,"hs_object_id": null,"lastmodifieddate": null,"lastname": null}} Response changes Top-Level Structure Differences: Old Response: Uses "vid" as the contact identifier. Contains "canonical-vid" and "merged-vids" for tracking multiple contact records. "portal-id" is included to indicate the HubSpot account. New Response: Uses "id" as the contact identifier instead of "vid". Omits "canonical-vid", "merged-vids", and "portal-id". Properties Structure: Old Response: Each property has "value" and "versions" fields to track changes over time. "versions" include timestamps, sources, and previous values. New Response: Properties are flattened, storing only the latest value under "properties". Historical values are now under "propertiesWithHistory", making the structure more modular. Timestamp Format: Old Response: Uses Unix timestamps (e.g., "1627391605669"). New Response: Uses ISO 8601 format (e.g., "2021-07-27T13:13:25.669Z"), making it more human-readable. Data Organization: Old Response: Mixes computed, user-set, and system-set fields within "properties", making it harder to distinguish sources. New Response: Separates historical data into "propertiesWithHistory", improving clarity. See the attached.JSONfiles for comparison responses between the old (hubspot-old-get-contact-by-email.json) and the new(hubspot-new-get-contact-by-email.json) block. How will this affect me? If you currently use the HubSpot connector'sGet Contact by Emailblock and do not upgrade it to the new version, the block will stop functioning onMay 30th, 2025. How do I prepare for the change? Update your automations to use the newGet Contact by Emailblock: Select the old block Then clickUpgrade to latest version Since the response has changed, modify the output reference in other blocks once you have upgraded the Get Contact by Emailblock. Failing to do so will lead to an input parameter with a null value and cause referenced blocks to fail with the error "Missing mandatory parameter" wherever the input parameter is mandatory.Example error: {"response": {"status": 400,"body": {"errors": [{"code": "HTTP-400","title": "Invalid Request.","detail": "Missing mandatory parameter \"id\"."}]}},"external error": false} If you have any questions, we're happy to assist. Reply to this blog post or take similar queries to the Qlik Application Automation forum. Thank you for choosing Qlik,Qlik Support

Sonja_Bauernfeind · 2025-03-11

We are introducing a breaking change to the behavior of file paths returned by the DataFiles connector to Qlik Sense. This update is designed to align DataFiles with the web storage provider connectors. This will better align the DataFiles connector's behavior with other connectors, such as S3, which return folder names with a trailing slash for the DirList argument in loops. Other web storage provider connectors are not affected. What's changing Current Behavior When using the DirList function with the DataFiles connector, the returned folder path does not include a trailing slash. New Behavior With the upcoming update, the DirList function will now return folder paths with a trailing slash—matching the behavior of other storage connectors like S3. This change is part of our ongoing efforts to support file hierarchy enhancements introduced in Q4 2024 and to ensure consistency across all connectors. How does this impact your Qlik Sense load script? The change will primarily affect loops or code configurations that rely on the specific behavior of the output from aDirList argument when processing directory paths. Customers who have implemented custom filtering logic based on the absence of a trailing slash may need to adjust their scripts. Example script: // List out the response from DirList as DirFor Each Dir in DirList('lib://DataFiles/')ShowThePath:LOAD'$(Dir)' as PathAutoGenerate 1;Next; Before the fix, this will return: Path lib://DataFiles/directory1 lib://DataFiles/directory2 Post-fix, this will return: Path lib://DataFiles/directory1/ lib://DataFiles/directory2/ What scenarios are unaffected? Customers using other file listing or filepath functionsare not expected to experience any impact. Most standard code configurations remain unchanged. When will the change be rolled out? The update will be rolled out to all Qlik Cloud tenants onMarch 25th, 2025. Qlik Cloud Government tenants will receive the update byMarch 25th or later. Thank you for choosing Qlik,Qlik Support

Troy_Raney · 2025-03-03

Hi everyone, Want to stay a step ahead of important Qlik support issues? Then sign up for our monthly webinar series where you can get first-hand insights from Qlik experts. The Techspert Talks session from March looked at Embedding Qlik Analytics in SharePoint. But wait, what is it exactly?Techspert Talks is a free webinar held on a monthly basis, where you can hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today. In this session we will cover: Review of important Qlik Cloud settings Building the authentication script SharePoint site integration Click on this link to watch the recording.

Sonja_Bauernfeind · 2025-02-26

Within Qlik Cloud Analytics, the Data Alerts feature offers users the ability to be notified of exceptions in the data. When scheduling a data alert, users can define the data conditions of interest within an app and have the option to configure a schedule setting when data is refreshed by a reload of the app. There will be an improvement to this specific Schedule configuration setting in an upcoming release scheduled for the second half ofMarch 2025. New to Data Alerts? Read more in Monitoring data with alerts. How Data Alerts currently work: Currently, the schedule configuration When data is refreshed(fig 1) by a reload of the app is evaluated every time the app is reloaded regardless of whether the data set within the app has changed. fig 1 This has led to users receiving repetitive alerts for the same data status and risks "alert fatigue". It is also not the intended behavior of the feature as no alert should be sent if the underlying data set has not actually changed. What changes? With the upcoming change to the Data Alerts feature, the underlying evaluation behavior for this schedule configuration (When data is refreshed by a reload of the app) will be optimized to evaluate only when there is new data available in the app and the app is reloaded. The same alert status may still be sent for a given condition, but the condition will always have been evaluated from a new data state in the app. What impact will this have? The impact of this change will reduce the number of alerts delivered to users in the scenario that the underlying data has not changed (on a reload), making the alert delivery more impactful. Of course, users can still use the configuration Compare with: Last evaluation(fig 2) to further optimize their alert delivery. fig 2 Users who prefer a reload-triggered and repetitive (same data state) data alert might consider: Change the data alert configuration to a Fixed Schedule In the case of system app monitoring, configure a notification on the app to communicate when the app is reloaded (App > Notification settings) Consider using Subscriptions on a scheduled basis to deliver the state of the data Thank you for choosing Qlik,Qlik Support

Sonja_Bauernfeind · 2025-02-17

Slack has updated the deprecation date to November 12th, 2025 (originally March 11th). Starting November 12th, 2025, Slack will enforce changes in their APIsaffecting file uploads. To accommodate these breaking changes, we have introduced new blocks in the Slack connector for Qlik Application Automation. What blocks are affected? Upload File To Channel (new version) Send Text Based file (new version) Send Binary File (deprecated) What exactly is changing for Qlik Application Automation? The Send Binary File block will be deprecated. Instead, use the Upload File to Channel block to upload binary files. If you still want to send a base64 encoded string, use the Send Text Based File block and configure the encoding parameter to base64. The Upload File To Channel block and Send Text Based File block need to be updated to a new version.To perform this update, replace existing blocks with new blocks by dragging the blocks from the block library. What will I need to do to mitigate this? Any automation using affected blocks needs to be updated. SeeBreaking changes for file support in the Slack connector: new blocks introducedfor steps and details. Thank you for choosing Qlik,Qlik Support

Troy_Raney · 2025-02-12

Sonja_Bauernfeind · 2025-02-05

Update October 6th, 2025: Added possible migration challenge for ListBuckets. In an effort to give customers the necessary time to carry out the migration, Qlik has delayed the removal of our legacy S3 connectors. See the updated dates below.Please proceed with the migration as soon as possible as no further extension will be possible. The following connectors will be removed and are not recommended for further use: Amazon S3 Metadata Amazon S3: this is a “File location” connector Instead, use the following connectors: Amazon S3 Metadata V2 Amazon S3 V2: this is a “File location” connector The connectors labeled with the suffix “V2” were introduced in 2022 and have since then been the recommended connectors for access to Amazon S3 buckets. The V2 connectors access Amazon S3 buckets based on the AWS SDK for .NET Core, whereas the legacy S3 connectors were based on the REST API. The plans to remove the legacy S3 connectors are as follows: Qlik Sense Cloud: by the end of August 2025 Qlik Sense Enterprise on Windows: release November 2025 Qlik Web Connector (standalone): release June 2025 The legacy S3 connectors and the S3 connectors “V2” have the exact same capabilities, and a migration will in most cases only require a new connection definition and an update in the connection name within the Qlik Script. The only exception is with the Amazon S3 Metadata connector when the ListBuckets table is used, which may require additional attention. A field name is changed in this table: CreationDate, removing the underscore (_) previously present in the legacy connector (old: Creation_Date). For this case, the suggestion is to only change the field reference in the initial select statement, but not the alias, so that further references used in the App will continue to work. Example: LIB CONNECT TO 'Amazon_S3_Metadata_V2';[ListBuckets]: LOAD CreationDate as [ListBuckets.Creation_Date];SELECT CreationDate FROM ListBuckets; Additional Reading Data sources in Qlik Cloud Analytics Built-in Qlik Web Connectors Qlik Web Connectors If you have any questions, do not hesitate to contact us through the Qlik Customer Portal. Thank you for choosing Qlik,Qlik Support

Sonja_Bauernfeind · 2025-02-04

Edited 5th of February: Start date moved forward be one hour from 4 AM to 3 AM. The upgrade was completed successfully. Qlik Community is upgrading its search capabilities on the 6th of February. Your usual search experience may be impacted intermittently for a duration of approximately 45 minutes between 3AM and 8:30 AM Central Europeantime. You will still be able to use the community’s classic search during this window. To access it, click Search, then switch to Use Classic Community Search. As always, if you need further support, please contact us on Qlik’s Customer Portal. This blog post will be updated once the maintenance has been completed. Thank you for choosing Qlik,Qlik Support

Support		*Professional Services ()**

Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning.		Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement.
Error messages Task crashes Latency issues (due to errors or 1-1 mode) Performance degradation without config changes Specific questions Licensing requests Bug Report / Hotfixes Not functioning as designed or documented Software regression		Deployment Implementation Setting up new endpoints Performance Tuning Architecture design or optimization Automation Customization Environment Migration Health Check New functionality walkthrough Realtime upgrade assistance

Support

Support

Featured Content

What products are affected by the removal of the role and toggle?

What actions do I need to take?

When were the deprecated items removed?

What will happen if we fail to migrate?

Environment

Related Information

Support and Professional Services; who to contact when.

Qlik Support: How to access the support you need

1. Qlik Community, Forums & Knowledge Base

The Knowledge Base

Blogs

Our Support programs:

The Qlik Forums

Ideation

How to create a Qlik ID

2. Chat

3. Qlik Support Case Portal

​Your advantages:​

Problem Type

Priority

Severity

Escalate a Support Case

Phone Numbers

Resources

Your advantages: