Support

Greg_Hood · 2015-03-10

Dear Qlik Sense users,We are pleased to advise that the third Service Release on the Qlik Sense Service Release track is now available for download.Qlik Sense 1.0.3 contains only bug fixes and there are no new features included in this release.Attached please find the release notes for 1.0.3 along with installation guidelines and the Qlik Sense Release Management policy.If you have any questions, please do not hesitate to contact support.kind regardsGlobal Support Team

Greg_Hood · 2015-02-23

Hi all Qlik Sense users,We are pleased to confirm that Qlik Sense 1.1.0 is now available on our download site. 1.1.0 is the first release on the Qlik Sense Feature Track, and includes several new features. For more information on new features, please see the attached release notes and http://community.qlik.com/blogs/qlikviewdesignblog/2015/02/23/introducing-qlik-sense-11, the Qlik Design Blog.Key changes are:help guidance after installationNew Sense charts, pivot table and KPIDate & time fields in visualizationsSnapshots of mapsPlease note Qlik Sense is made up of 2 different tracks (see attached Release Policy for Qlik Sense)Service Release Track. Within the Service Release track, each new Service Release supersedes the previous Service Release for software fixes. Therefore, the error correction eligibility of any Service Release in the Service Release track is until the next available Service Release or Major Version.Feature Release Track. Within the Feature Release track, each new Minor Version supersedes the previous Minor Version. Therefore, the error correction eligibility of any Feature Release is until the next Minor Version. For example, if a Licensee is on the Feature Track and the latest shipped version is 1.1.0, the Licensee would need to move to 1.2.0 in order to receive bug fixes.Please follow all recommended upgrade procedures and don't forget to make backups! If you have any questions, please do not hesitate to contact us at support.Thank you for choosing Qlik Software!regards,Global Support Team

Greg_Hood · 2015-01-27

Hello QlikView users,We are pleased to announce that QlikView 11.20 SR10 is now available on our download site. SR10 build 11.20.12742 contains around 140 fixes, details of which can be found in the attached release notes. 11.20 introduces the ability to define the colour of pie chart segmentation lines as well.Thank you for choosing Qlik software, if you have any questions please contact us at support@qlik.com.regards,Global Support Team

Greg_Hood · 2014-12-10

Hello all Qlik Sense users,We are pleased to confirm that Qlik Sense 1.0.2 is now available for download on http://www.qlik.com/download. Version 1.0.2 contains approximately 25 fixes, details of which can be found in the attached release notes.Please note that the naming convention for Qlik Sense does not include the term Service Release. This is simply known as 1.0.2.Enjoy! Thank you for choosing Qlik software.regards,Global Support Team

Greg_Hood · 2014-12-08

Dear QlikView users,Following on from our earlier blog post http://community.qlik.com/blogs/supportupdates/2013/08/02/qlikview-10-end-of-support-period-extended, please note that the extended support period for version 10 has now ended.QlikView version 10 is no longer supported, however please do not hesitate to contact us if you have any questions in this regard. Version 10 was first released in October 2010 and was actively supported for a period of 4 years, moving from Initial Release through to the final release, Service Release 6 in December 2012. The Global Support team handled more than 17 500 support cases related to version 10 during its lifetime. The officially supported version of QlikView is now version 11.20.Thank you for choosing Qlik software!regards,Global Support Team

Greg_Hood · 2014-11-17

Hello QlikView users,We are pleased to confirm that QlikView SR9 is available on our download site. 11.20.12664 is the latest release of QlikView and contains 145 bug fixes, see attached release notes for details.SR9 also adds support for Safari in iOS 8.1 [note 8.0 Safari has several issues and is not supported]. There is also a change in the QlikView Management Console with a new type of task trigger, which allows a task to run continuously.Thank you for using Qlik software!regards,Global Support Team.

Greg_Hood · 2014-11-11

Hello all Qlik Sense users, we are pleased to announce that the very latest version of Qlik Sense has now been made available on our download site. The release number is 1.0.1 and contains 23 bug fixes. Remember this is for Qlik Sense, not QlikView.You can find installation files for both QlikView and Qlik Sense on our download page http://www.qlik.com/download.Attached please find release notes and installation guide. Thank you for choosing Qlik software! regards,Global Support

Greg_Hood · 2014-09-09

Hello QlikView users!We are pleased to confirm that QlikView 11.20 Service Release 8 is now available for download on http://www.qlik.com/download.QlikView 11.20.12577 includes one new language (Polish) and introduces configurable Ajax messages and a change for Alternate state.The new service release also includes many bug fixes, details of which can be found in the attached Release Notes. For information on how to configure QlikView to correctly display Polish please see http://community.qlik.com/blogs/technicalbulletin/2014/09/08/qlikview-1120-service-release-8-is-now-available#comment-20428.Of course, before you upgrade any software make sure that your license is up to date and also always make backups of your settings files and QVPR database.Thank you for choosing Qlik software. If you have any questions don't hesitate to contact our support team.regards,Global Support Team

Greg_Hood · 2014-06-11

Hello QlikView users,We are pleased to announce that R&D have now released Service Release 3 of the SAP Connector v5.80. The installation files are now available on our download site http://www.qlik.com/download.Details as follows:All Connectors: Backward compatibility towards SAP code starting from the SAP code of release 5.80 SR2. That makes it possible to install the Windows part of the Connectors for a new release without installing the corresponding SAP transports. However new functionality dependent of changes in the SAP code cannot be used in that case.Extractor Connector: Records for failed ongoing jobs (job status ‘S’) can now be either deleted or job status set to ‘A’ (aborted) from the Connector instead of from the SAP GUI. Be careful not to delete ongoing successful jobs as they are also shown in the new Connector window.Improvements when using ‘Message Server Host’ and ‘Group’ in the ‘Setup SAP Connection’ dialogue.Improved automatic resend functionality for tRFC transfer method.Bugs corrected in version – 5.8 SR3Extractor Connector Status table record now gets job status changed to ‘A’ (aborted) when a job is cancelled due to a timeout. Extractors with rows containing more than 1000 characters could get corrupt contents in fields. This is now corrected. A serious error occurred sometimes due to max no of 100 conversations exceeded. This will not happen anymore.A big thank you to Dean and the SAP team!regards,Global Support Team

Greg_Hood · 2014-05-20

Hi QlikView users,QV11.2 SR6 Update 1 released due to a defect in Hash functions.The hash functions, Hash128, Hash160 and Hash256 have changed behavior from SR5 and with the same input gives a different value in SR6 build 11.20.12347. If these hash functions are used to create concatenated keys to be stored in QVD’s and used in combination with incremental loads this will lead to non-matching keys with older QVD-data created on earlier versions of 11.20. If you have already used SR6 to create QVDs according to above, these have to be recreated with 11.20.12354 to match older QVD’s.We recommend all customers who have installed SR6 upgrade to the new build and recreate all QVD files.Please visit http://www.qlik.com/download, selecting 11.20 SR6 will automatically show you the latest SR6 Update links.We apologize for any inconvenience caused and if you have any questions, please do not hesitate to contact support.regards,Global Support Team

Greg_Hood · 2014-05-07

Hi QlikView users,We have received some questions from concerned customers asking if QlikView is vulnerable to the Heartbleed OpenSSL security issue.Please note QlikView 11.20 does not use any OpenSSL libraries therefore is not vulnerable to this security threat by itself.QlikView Expressor does use OpenSSL but does not use the version(s) which are vulnerable to Heartbleed.Note: Even though the QlikView product is not affected, customers QlikView environments might be if other parts of their environment are built on platforms like Apache which for example is frequently used as a reverse proxy for SSO.regardsGlobal Support

Greg_Hood · 2014-05-02

Update: Microsoft have issued a security update to address this vulnerability. Please see https://technet.microsoft.com/library/security/ms14-021Hi QlikView users,We don't usually comment on other software products, however internally within Qlik we have informed all users that there is currently a High Severity security vulnerability with Internet Explorer, which affects version 6 through 11.If you use Internet Explorer, we encourage you to investigate this issue and apply security updates, see useful links below.http://www.pcworld.com/article/2148921/dhs-warns-against-using-internet-explorer-until-bug-is-patched.htmlSee Microsoft Technet articleVulnerability in Internet Explorer Could Allow Remote Code Executionbelow:https://technet.microsoft.com/library/security/2963983Thank youGlobal Support Team

Greg_Hood · 2014-04-25

Hi QlikView users,We are aware of an issue with the latest Chrome update [34.0.1847.1nn] which causes problems with creating new Bookmarks in the AJAX client. Users will be able to create one bookmark, but if you try again, the create bookmark dialogue will not show. Users of Internet Explorer, Safari and Firefox are not affected.We are working on a fix - please contact support if you experience this issue and we apologize for any inconvenience.kind regardsGlobal Support Team

Greg_Hood · 2014-04-24

Hi QlikView users,We are pleased to confirm that 11.20 SR6, build 11.20 12347, is now available on our download site http://www.qlik.com/download.As well as bug fixes, SR6 introduces the following:3 new client languages, Korean, Traditional Chinese and TurkishImproved Desktop start page and Excel script wizardImproved support for Windows hybrid devicesImproved AJAX repository - faster response times and easier searchSupport for Windows Server 2012 R2Supportability improvements with new alert email tagsFull details are included in the attached release notes. Thank you for choosing to use QlikView, the world's favorite Business Discovery platform!Global Support Team

Greg_Hood · 2014-03-17

Hi QlikView users,Version 11.20 Service Release 6 (SR6) BETA is now available for interested users to download and test. http://community.qlik.com/terms-of-use!input.jspa?containerType=14&containerID=2111&redirect=%2Fcommunity%2Fqlikview_beta_programs%2Fqlikview_11.20_sr6_betaThere are a number of changes in SR6 including introduction of language support for Korean, Traditional Chinese and Turkish. Our supportability team have also included some changes to email alert templates and also task information summary. Join the BETA program and take a look at the full documentation set for all the BETA information as well as bug fix list. BETA ends 26 March 2014.Thank you for choosing QlikView and helping us make it the best BI tool out there!regards,Global Support Team

Greg_Hood · 2013-12-16

Hello QlikView users!We are pleased to announce that QlikView 11.20 Service Release 5 [SR5] is now available for download on http://www.qlik.com/download.As well as the usual fixes, SR5 contains enhanced Direct Discovery, a new mapping extension and support for Sharepoint 2013, Windows 8.1 and Internet Explorer 11. Please take special note of page 4 in the release notes - QlikView Mixed Values interpretation (i.e. a string such as 1e2 or 3d4). SR5 introduces the ability for the QlikView developer to specify how QlikView interprets strings as numeric.The release notes for 11.20 SR5 are attached. We would like to wish all our customers and partners compliments of the season and thank you for your valued support in 2013.Seasons greetingsGlobal Support Team

Greg_Hood · 2013-11-12

Hi QlikView users,At the moment we are working on introducing support for Windows 8.1 and Internet Explorer 11, currently planned for 11.20 Service Release 5. The official support announcement will be included in the release notes for SR5 as well as on this blog and the Technical Bulletin.We would advise users who are thinking about upgrading to IE 11 that QlikView Developer WebView does not currently work with IE 11. It is possible that IE 11 WebView support may not be included in SR5, but we will keep you posted.Thank you for choosing QlikView!regards,Global Support Team

Greg_Hood · 2013-10-31

Dear QlikView user,We are pleased to announce that the updated Service Release 4 is now available on hhttp://www.qlik.com/download. Build 11.20.12129 replaces build 11.20.12123 which is no longer available for download and use. Users who downloaded build 12123 are advised to install 11.20.12129.The latest SR4 release removes some changes which were made to Search and Select functionality and introduced in build 11.20.12123. We apologize to all those who installed build 12123 and found that some set analysis, bookmarks and search functions did not behave as expected. We have moved quickly and carefully to get a revised build to our customers and hope that any inconvenience is kept to a minimum.We encourage you to download and install the latest build and thank you for choosing QlikView.kind regardsGlobal Support Team

Greg_Hood · 2013-09-19

Quick update, all is working fine now! Thank you for your patience!Dear Customers,We are currently experiencing a technical problem with our login process on the Customer Portal. We sincerely apologize for the inconvenience.We expect the problem to be resolved by the end of the week. Until then, if you need to contact us regarding a technical support issue, please do so by email [support@qlik.com] or telephone. Contact details can be found here : http://www.qlik.com/services/support/product-support.If you have any other questions, please contact Qoncierge http://www.qlik.com/services/support/qoncierge.Once again, please accept our apologies.regards,Global Support

Greg_Hood · 2013-09-03

Hi QlikView users!We are now entering the final stages of version 11.20 Service Release 4's release cycle. SR4 contains numerous fixes, including a major change in the handling of .shared files. The changes should drastically reduce the instances of file locking as well as the chances of corrupt entries in the .shared files. We would really appreciate your feedback on these changes, and invite you to try 11.20 SR4 Beta. Please note only existing customers and partners with a valid maintenance policy may participate in the Beta program.To register and participate in SR4 Beta, send an email to beta@qlik.com to get access to http://community.qlik.com/community/qlikview_beta_programs/qlikview-11.2-sr4-beta.View the release notes here: http://community.qlik.com/servlet/JiveServlet/downloadBody/4652-102-2-5607/QlikView%2011%202%20build%2012106%20Beta%20SR4%20Release%20Notes.pdfThe Beta program runs until 19 September 2013. Thank you for choosing QlikView!regards,Global Support Team

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