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How to contact Qlik Support
Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical e... Show MoreQlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
For details on our terms and conditions, review the Qlik Support Policy.
Index:
- Support and Professional Services; who to contact when.
- Qlik Support: How to access the support you need
- 1. Qlik Community, Forums & Knowledge Base
- The Knowledge Base
- Blogs
- Our Support programs:
- The Qlik Forums
- Ideation
- How to create a Qlik ID
- 2. Chat
- 3. Qlik Support Case Portal
- Escalate a Support Case
- Phone Numbers
- Resources
Support and Professional Services; who to contact when.
We're happy to help! Here's a breakdown of resources for each type of need.
Support Professional Services (*) Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning. Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement. - Error messages
- Task crashes
- Latency issues (due to errors or 1-1 mode)
- Performance degradation without config changes
- Specific questions
- Licensing requests
- Bug Report / Hotfixes
- Not functioning as designed or documented
- Software regression
- Deployment Implementation
- Setting up new endpoints
- Performance Tuning
- Architecture design or optimization
- Automation
- Customization
- Environment Migration
- Health Check
- New functionality walkthrough
- Realtime upgrade assistance
(*) reach out to your Account Manager or Customer Success Manager
Qlik Support: How to access the support you need
1. Qlik Community, Forums & Knowledge Base
Your first line of support: https://community.qlik.com/
Looking for content? Type your question into our global search bar:
The Knowledge Base
Leverage the enhanced and continuously updated Knowledge Base to find solutions to your questions and best practice guides. Bookmark this page for quick access!
- Go to the Official Support Articles Knowledge base
- Type your question into our Search Engine
- Need more filters?
- Filter by Product
- Or switch tabs to browse content in the global community, on our Help Site, or even on our Youtube channel
Blogs
Subscribe to maximize your Qlik experience!
The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)The Qlik Design Blog
The Design blog is all about product and Qlik solutions, such as scripting, data modelling, visual design, extensions, best practices, and more! (click)The Product Innovation Blog
By reading the Product Innovation blog, you will learn about what's new across all of the products in our growing Qlik product portfolio. (click)Our Support programs:
Q&A with Qlik
Live sessions with Qlik Experts in which we focus on your questions.Techspert Talks
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.Qlik Fix
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.The Qlik Forums
- Quick, convenient, 24/7 availability
- Monitored by Qlik Experts
- New releases publicly announced within Qlik Community forums (click)
- Local language groups available (click)
Ideation
Suggest an idea, and influence the next generation of Qlik features!
Search & Submit Ideas
Ideation GuidelinesHow to create a Qlik ID
Get the full value of the community.
Register a Qlik ID:
- Go to register.myqlik.qlik.com
If you already have an account, please see How To Reset The Password of a Qlik Account for help using your existing account. - You must enter your company name exactly as it appears on your license or there will be significant delays in getting access.
- You will receive a system-generated email with an activation link for your new account. NOTE, this link will expire after 24 hours.
If you need additional details, see: Additional guidance on registering for a Qlik account
If you encounter problems with your Qlik ID, contact us through Live Chat!
2. Chat
Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
- Answer common questions instantly through our chatbot
- Have a live agent troubleshoot in real time
- With items that will take further investigating, we will create a case on your behalf with step-by-step intake questions.
3. Qlik Support Case Portal
Log in to manage and track your active cases in the Case Portal. (click)
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
Your advantages:
- Self-service access to all incidents so that you can track progress
- Option to upload documentation and troubleshooting files
- Option to include additional stakeholders and watchers to view active cases
- Follow-up conversations
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Problem Type
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
Priority
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
Severity
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
Escalate a Support Case
If you require a support case escalation, you have two options:
- Request to escalate within the case, mentioning the business reasons.
To escalate a support incident successfully, mention your intention to escalate in the open support case. This will begin the escalation process. - Contact your Regional Support Manager
If more attention is required, contact your regional support manager. You can find a full list of regional support managers in the How to escalate a support case article.
Phone Numbers
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
- Qlik Data Analytics: 1-877-754-5843
- Qlik Data Integration: 1-781-730-4060
- Talend AMER Region: 1-800-810-3065
- Talend UK Region: 44-800-098-8473
- Talend APAC Region: 65-800-492-2269
Resources
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
Recent Documents
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Qlik Talend Cloud: TMC Task deployment on Remote Engine error java.net.SocketExc...
After upgrading the Remote Engine from version 2.12.0 to 2.12.14 and restarting it, some jobs cannot be deployed, resulting in the error "java.io.IOEx... Show MoreAfter upgrading the Remote Engine from version 2.12.0 to 2.12.14 and restarting it, some jobs cannot be deployed, resulting in the error "java.io.IOException: Failed to deploy job xxxx".
Detailed error messages can be found in the log:
the 8.0.1.20221125_1614_patch | | java.net.SocketException: Broken pipe (Write failed)
org.talend.remote.commons.exception.ClientServerException: java.net.SocketException: Broken pipe (Write failed)
at org.talend.remote.jobserver.client.FileSenderClient.sendData(FileSenderClient.java:307) ~[bundleFile:?]
2025-01-13T02:31:49,390 | ERROR | MultiSocketServer_FileServer_ConnectionPool_pool-37-thread-3 | MultiSocketServer | 307 - org.talend.remote.server - 8.0.1.20221125_1614_patch | | org.talend.remote.jobserver.commons.utils.io.JobLimitException: Current upload of job archive will exceed the allowed size of archive directory of: '107374182400' (configured in org.talend.remote.jobserver.commons.config.JobServerConfiguration.MAX_ARCHIVES_DIR_SIZE)
org.talend.remote.commons.exception.ClientServerException: org.talend.remote.jobserver.commons.utils.io.JobLimitException: Current upload of job archive will exceed the allowed size of archive directory of: '107374182400' (configured in org.talend.remote.jobserver.commons.config.JobServerConfiguration.MAX_ARCHIVES_DIR_SIZE)Cause
Based on the detailed log checking, the failed broken pipe exception is due to the limitation of org.talend.remote.jobserver.commons.config.JobServerConfiguration.MAXARCHIVESDIR_SIZE being reached. This issue can be resolved by increasing the default size from 100G.
Additionally, from a management perspective, you can uncomment the following settings in <RemoteEngineInstallationDirectory>/etc/org.talend.ipaas.rt.deployment.agent.cfg file to reduce the overall size of the artifacts in the <RemoteEngineInstallationDirectory>/data/m2/ folder.
# karaf maven data cleaner configurations, use 0 days interval to disable cleaner local.maven.clean.interval.days=2 local.maven.clean.max.gb.size=8 local.maven.clean.older.than.days=7
Resolution
- Increase the value of the parameter org.talend.remote. job server.commons.config.JobServerConfiguration.MAX_ARCHIVES_DIR_SIZE.
- Enable <RemoteEngineInstallationDirectory>/data/m2/ folder cleaning work to reduce storage burden, for more details, please refer to Automating artifact cleanup for better performance of your Remote Engine.
Environment
- Talend Studio R2023-02
- Remote Engine 2.12.x
- Java 11
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Qlik Talend Studio Q&A: Common Issues for Talend Studio Installation and Updatin...
Question I What is Qlik Talend Studio? Qlik Talend provides you with a range of subscription Talend Studio licenses you can use to create your project... Show MoreQuestion I
What is Qlik Talend Studio?
Qlik Talend provides you with a range of subscription Talend Studio licenses you can use to create your projects and manage data of any type or volume. Using the graphical User Interface and hundreds of pre-built components and connectors, you can design your Jobs or Routes with a drag-and-drop interface and native code generation. Please use the following URL for more information on Talend Studio: Talend Studio
Question II
Where Can I download Qlik Talend Studio including Cloud & Hybrid and On-premises?
For Qlik Talend cloud & Hybrid Products
You will receive an E-mail from Qlik Support after purchased Qlik Talend cloud products with Initial cloud account, Login Link and License Key.
Please navigate to Qlik Talend Cloud Portal or an application https://us.cloud.talend.com (US region, for example) and log into Qlik Cloud Portal with your cloud credentials.
Please download relevant Qlik Talend products you need.
For Qlik Talend on-premise Products
You will receive an E-mail from Qlik Support after purchased Qlik Talend product with relevant qlik talend products direct Download Links and License Key. From your License E-mail, download the Talend Studio archive file.
Please use the following URL for information regarding installing and updating Talend Studio
Installing and updating Talend StudioBefore installing your Talend product, make sure the machines and Software you are using meet requirements recommended by Qlik
Question III
Where can I find information about Updating Talend Studio?
Qlik provides monthly updates that contain new features and bug fixes for Talend Studio 8.0. After installing Talend Studio, you can configure how to update it. For more information, see Updating Talend Studio (For Cloud & Hybrid) and see Updating Talend Studio (For on-premise, mentioned Talend Studio instances connected to Talend Administration Center).
Question IV
How to get the information about retirement and End of Life Timelines for Talend Studio?
Please use the following URL to identify the newest version of Talend products
Talend products lifecycle
Environment
-
Talend Academy: Give yourself the gift of learning!
Over the next few weeks, many of us will take some time to recharge before heading into the New Year. Why not take some of that time to invest in your... Show MoreOver the next few weeks, many of us will take some time to recharge before heading into the New Year. Why not take some of that time to invest in yourself and explore some of the learning resources available to Talend Academy subscribers?
Got a few minutes? Watch a video!
Best Practices videos are a quick way to sharpen your Talend skills in between other activities. They take only a minute or two, but they distill expertise from Talend consultants to deliver a meaningful learning experience.
Find them by logging in to Talend Academy, clicking the Search Talend Academy tile, then selecting Best Practices from the menu.
If you're a Talend partner, log in to the Partner Academy, then click Browse Catalog and select Best Practices from the menu.Investigate Talend 8
Get a head start on learning more about Talend 8 by spending time with these resources, now upgraded to reflect the new functionality.
Talend Cloud Administration Learning Plan
The learning plan was upgraded to a Talend 8.0 environment, and the Logging and monitoring in Talend Management Console module was updated to integrate the new logging interface. Personal access tokens are now used to connect from Talend Studio to Talend Cloud throughout the learning plan.
Talend Data Fabric Installation Foundations Learning Plan
This learning plan now includes a new video, Talend Studio Installation, covering how to maintain a Talend Studio installation in Talend 8 using the new Feature Manager, and explaining how to manage and apply patches.
Talend Cloud Hands-on Migration Advanced Use Case
This use case was upgraded to demonstrate migration from a 6.4 on-premises environment to an 8.0 Talend Cloud environment (instead of 7.3) after the release of Talend 8.
Talend Cloud Administrator Professional Exam
This professional exam was upgraded to test participants on their ability to migrate from a 6.4 Talend environment to an 8.0 Talend Cloud environment after the release of Talend 8.
Earn a new badge
Sharpen your skills by taking advanced Talend Academy courses in a familiar topic, or by starting a learning plan that's new to you.
Read more about our badging program on the Talend Community — you will gather trophies along the way, and earn a badge that you can share with the world!
Prepare to get certified
To challenge yourself even further, get ready to pass a certification exam in the new year.
Talend Academy offers certification preparation courses that provide review materials and a practice test to validate your knowedge and increase your confidence in passing the exam. When you do, you'll be awarded a Certified badge.
Experienced Talend professional?
Even after you've completed courses and created Talend projects, Talend Academy has advanced resources to help you hone your skills and continue learning!Implementation Accelerators
Talend experts create Implementation Accelerators based on their extensive experience out in the field. They develop tools, frameworks, and scripts that help you optimize tasks such as implementing CI/CD workflows, automating creation of data pipelines, and verifying and cleansing addresses.
Talend Academy's extensive collection of Solution Templates delivers software artifacts and Talend Jobs, as well as instructions for how to use them. You can extend and customize them to fit your own environment and requirements, ensuring that your projects follow Talend best practices.
Find them all by clicking the tile on your Talend Academy home page.
Advanced Use Cases
Talend experts also write advanced use cases that describe solutions to real-world scenarios that you might encounter in your own production environment or at a client's site. These solutions use several Talend products together to solve a complex problem, or show how to use Talend products with third-party software to achieve your goals.
This tile is available on your Talend Academy home page. -
How does Qlik GeoAnalytics handle Shape (SHP) files?
Is it possible to load Shape (SHP) files into Qlik using Qlik GeoAnalytics and if so is any conversion required? Environment: Qlik Sense Enterprise ... Show More
Is it possible to load Shape (SHP) files into Qlik using Qlik GeoAnalytics and if so is any conversion required?Environment:
Qlik Sense Enterprise on Windows, all versions
Qlik GeoAnalytics / GeoAnalytics+ , all versions
Resolution
Shape (SHP) files can either be loaded from a local file using Qlik GeoAnalytic+ or through an URL using Qlik GeoAnalytics Connector.
Prerequisites
- A shapefile (see attached for example) in zipped format containing the .shp, file
- Qlik GeoAnalytics Plus installed
Example Qlik Sense
1. Copy the zipped shapefile attached to this article to any location (C:\tmp\CHE_Adm3.zip in this example)
Make sure the downloaded zip file is unblocked and accessible to the service account (if running Qlik Sense Enterprise)
2. Launch Qlik Sense, select Create new app and name the app. Press Create and Open app
3. Go to Data load editor and Create new connection
4. Select Qlik GeoAnalytics Connector
5. In the drop-down make sure to select GeoAnalytics Plus and give the connection a meaningful name
6. Press Test Connection to verify the connection and then Save
7. Press Select data
8. Set the following:
- Operation: Simplify (in this example the geometry will be simplified during load)
- Resolution: Auto
- Name: Myshape
- Type: File based geo dataset
- URL: file:///<path to zip file> (in this example, file:///c:\tmp\CHE_Adm3.zip)
- File Type: ESRI shape file
- CRS: EPSG:4326* (this can be found by loading the shapefile into QGis or similar tools)
9. Press Next, and in the Select data to load check the tables Dataset_simplified as well as Dataset
10. Press Insert script to insert the script into the Data load editor
11. Press Load data to fetch the data into the data model
12. Once data has been loaded into the data model, create a new GeoAnalytics Map object and a GeoAnalytics Area Layer in a new sheet
13. Click Add dimension on the GeoAlaytics Area Layer and select the field Dataset_Simplified_Geometry
14. Verify the shapefile is shown correctly on the map
Note that there may be occasional issues with SHP file quality and the use of differing Coordinates Reference Systems.
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How to run an automation between working hours and only on business days
This article explains a workaround to schedule automations between specific hours & days of the week. This workaround can be used until a native solut... Show MoreThis article explains a workaround to schedule automations between specific hours & days of the week. This workaround can be used until a native solution is delivered.
Getting started
- Download the attached automation file and import it in a blank automation workspace.
- Configure the timezone in the first variable block.
- Update the first condition block to set the latest time (hour) & day of week for which you want the automation to run. The hour should be in 24h format and day in a 1 (Monday) to 7 (Sunday) format. For example 5pm on a Friday would be 17 (hour) & 5 (day).
- Configure the Schedule Start and Time Interval parameters on the first Update Automation Schedule block. For Schedule Start you should only edit the time parameter, no changes are required to the date formula.
- Update the second condition block to set the earliest and latest time (hour) which you want the automation to run on business days. The hours should be in 24h format. For example 9am to 5pm would be 9 to 17.
- Now configure the other Update Automation Schedule blocks in a similar way as step 4. But do not edit the Schedule Start parameter on middle Update Automation Schedule block as this will follow the automation's scheduled interval.
The information in this article is provided as-is and will be used at your discretion. Depending on the tool(s) used, customization(s), and/or other factors, ongoing support on the solution below may not be provided by Qlik Support.
Environment
- Qlik Cloud
- Qlik Application Automation
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Data file size exceeded file streaming buffer size. Adjust the StreamingBufferSi...
Loading files larger than 50MB from web storage connectors such Dropbox, Office 365SharePoint, SFTP, Amazon S3 and similar leads to: Data file size e... Show MoreLoading files larger than 50MB from web storage connectors such Dropbox, Office 365SharePoint, SFTP, Amazon S3 and similar leads to:
Data file size exceeded file streaming buffer size. Adjust the StreamingBufferSizeMB setting.
Environment
Qlik Sense Enterprise on Windows
Qlik CloudResolution
Qlik Sense Enterprise on Windows (client-managed):
The solution requires us to modify the Qlik Sense Engine settings.ini. See How to modify Qlik Sense Engine settings.ini for details on the procedure.
- Stop the Engine Server
- Go to C:\ProgramData\Qlik\Sense\Engine
- Create a backup of the Settings.ini
- Open the Settings.ini file
- Add StreamingBufferSizeMB=1024 line (higher values are not currently supported by connectors)
- Add an empty line after the above parameter if the parameter is the last one to be added
- Save
- Restart the Engine Service
Qlik Cloud
The value cannot be configured in Qlik Cloud. A workaround is to split the big data files by e.g. months.
Internal Investigation ID(s)
QLIK-83207
CP-4120
QLIK-82097 -
Data Gateway failing with Invalid metadata response (DirectAccess-2201)
Qlik Data Gateway erroring out with "Invalid metadata response (DirectAccess-2201) " message. The error could be due to a different issues. Resolutio... Show MoreQlik Data Gateway erroring out with "Invalid metadata response (DirectAccess-2201) " message. The error could be due to a different issues.
Resolution
- Verify Privileges on the space where the Gateway was created and the Space where user is attempting to create the connection, our documentation describes the details here
- If privileges are correct, try to restart Qlik Data Gateway services on the Server where it resides.
- Verify if the issue is specific to a connection, if one user was able to successfully create a connection, attempt to create a new connection with the user that is getting the error.
- If nobody is able to create a connection for an specific Data Source, attempt to configure a DSN ODBC connection from the Data Gateway Server to verify it succeeds.
Cause
The cause of the issue is usually configuration, if the suggestions above didn't fix the issue it will be necessary to report the issue for further analysis.
Related Content
Qlik Data Gateway: Direct Access Data Gateway failing with Internal Error
Environment
- Qlik Cloud
- Qlik Data Gateway
-
Qlik Talend Administration Center: SSL Keystore path or password missing. Please...
After upgrading Tomcat from version 9 to version 10, you may encounter issues when starting the SSL-enabled Talend Administration Center, as it only s... Show MoreAfter upgrading Tomcat from version 9 to version 10, you may encounter issues when starting the SSL-enabled Talend Administration Center, as it only supports Tomcat version 10.1 or higher, starting from patch TPS-5553.
Error: -SSLUtil - SSL Keystore path or password missing. Please check configuration.
Resolution
After upgrading to Tomcat 10, ensure that your server.xml file (server.xml file is under <TalendAdministrationCenter_HOME>/apache-tomcat/conf ) is updated to reflect the new and supported SSL attributes.
In Tomcat 10, as several attributes have been deprecated or removed entirely, there are differences that can be found like:
- keystoreFile⇒certificateKeystoreFile
- keystorePass⇒certificateKeystorePassword
- Change in format of the connector section using tags like<SSLHostConfig>
By configuring the SSL connector with the correct and supported attributes, you should be able to resolve the issue of starting the SSL-enabled Talend Administration Center after upgrading to Tomcat 10.
For Example
SSL Connector with supported attributes configuration
<!-- Define an SSL Coyote HTTP/1.1 Connector on port 1234 --> <Connector protocol="****" port="1234" maxThreads="150" SSLEnabled="true"> <SSLHostConfig> <Certificate certificateKeystoreFile="****/.keystore" certificateKeystorePassword="****" type="RSA" /> </SSLHostConfig> </Connector> ======================================
Cause
Apache Tomcat version 10 introduced several breaking changes, including the deprecation and removal of certain SSL attributes in the server.xml file. As a result, SSL configurations that were functional in Tomcat 9 may no longer work correctly in Tomcat 10 without some necessary modifications.
Related Content
configure-tls-ssl-in-talend-administration-center
https://tomcat.apache.org/tomcat-10.0-doc/ssl-howto.html
Environment
-
Can you change the Qlik DataTransfer HTTPS port from 443 to a custom port?
Port 443 is the outbound port used to connect Qlik DataTransfer to the Qlik Cloud tenant. This port cannot be customized. Related Content Configuring ... Show MorePort 443 is the outbound port used to connect Qlik DataTransfer to the Qlik Cloud tenant. This port cannot be customized.
Related Content
Environment
- Qlik Cloud
- Qlik DataTransfer
-
Disabling Weak Cipher suites for TLS 1.2 on a Windows machine running Qlik Sense...
Qlik Sense URL(s) tested on SSLlabs (ssllabs.com) return the following weak Cipher suites: TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 (0x9f) DH 1024 bits FS ... Show MoreQlik Sense URL(s) tested on SSLlabs (ssllabs.com) return the following weak Cipher suites:
TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 (0x9f) DH 1024 bits FS WEAK TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 (0x9e) DH 1024 bits FS WEAK TLS_DHE_RSA_WITH_AES_256_CBC_SHA (0x39) DH 1024 bits FS WEAK TLS_DHE_RSA_WITH_AES_128_CBC_SHA (0x33) DH 1024 bits FS WEAK
TLS_RSA_WITH_3DES_EDE_CBC_SHA (0xa) WEAKThe steps documented in this article are an example of how cipher suites can be disabled. All steps are to be performed by a Windows Administrator on Windows level and cannot be supported by Qlik Support.
We recommend to consulting with your security or Windows administrator before proceeding as they may have automated practices in place.The security in Qlik Sense does not depend only on the Qlik Sense software. It also relies on the security of the environment that Qlik Sense operates in. This means that the security of, for example, the operating system and the cryptographic protocols (such as TLS/SSL) has to be set up and configured to provide the security needed for Qlik Sense. See Protecting the platform.
Configuring TLS Cipher Suite Order
You can review and configure the cipher suites order using a Group Policy. See Manage Transport Layer Security (TLS) | Microsoft Learn.
Please refer to fig 1:
This policy determines the cipher suites used by the Secure Socket Layer (SSL). If you enable the policy setting, SSL cipher suites are prioritized in the order specified.
If you disable or do not configure this policy setting, the factory default cipher suite order is used.
SSL2, SSL3, TLS 1.0 and TLS 1.1 cipher suites:TLS_RSA_WITH_AES_128_CBC_SHA TLS_RSA_WITH_AES_256_CBC_SHA TLS_RSA_WITH_RC4_128_SHA TLS_RSA_WITH_3DES_EDE_CBC_SHA TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA_P256 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA_P384 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA_P521 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P256 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P384 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P521 TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P256 TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P384 TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P521 TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA_P256 TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA_P384 TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA_P521 TLS_DHE_DSS_WITH_AES_128_CBC_SHA TLS_DHE_DSS_WITH_AES_256_CBC_SHA TLS_DHE_DSS_WITH_3DES_EDE_CBC_SHA TLS_RSA_WITH_RC4_128_MD5 SSL_CK_RC4_128_WITH_MD5 SSL_CK_DES_192_EDE3_CBC_WITH_MD5 TLS_RSA_WITH_NULL_SHA TLS_RSA_WITH_NULL_MD5
TLS 1.2 SHA256 and SHA384 cipher suites:
TLS_RSA_WITH_AES_128_CBC_SHA256 TLS_RSA_WITH_AES_256_CBC_SHA256 TLS_RSA_WITH_AES_128_GCM_SHA256 TLS_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P384 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P521 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P521 TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P256 TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P384 TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P521 TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384_P384 TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384_P521 TLS_DHE_DSS_WITH_AES_128_CBC_SHA256 TLS_DHE_DSS_WITH_AES_256_CBC_SHA256 TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 TLS_DHE_RSA_WITH_AES_256_CBC_SHA TLS_DHE_RSA_WITH_AES_128_CBC_SHA TLS_RSA_WITH_NULL_SHA256 TLS 1.2 ECC GCM cipher suites: TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P256 TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P384 TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P521 TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384_P384 TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384_P521
How to modify this setting:
- Open a blank notepad document.
- Copy and paste the list of available suites into it.
- Arrange the suites in the correct order; remove any suites you don't want to use.
- Place a comma at the end of every suite name except the last. Make sure there are NO embedded spaces.
- Remove all the line breaks so that the cipher suite names are on a single, long line.
- Copy the cipher-suite line to the clipboard, then paste it into the edit box. The maximum length is 1023 characters.
Related Content:
Configuring preferred cipher suites for Qlik License Service in Qlik Sense Enterprise on Windows
Environment:
Qlik Sense Enterprise on Windows any version
-
How to install and start using Qlik-CLI for SaaS editions of Qlik Sense
This video will demonstrate how to install and configure Qlik-CLI for SaaS editions of Qlik Sense. Content: RequirementsInstallation method OneInstall... Show MoreThis video will demonstrate how to install and configure Qlik-CLI for SaaS editions of Qlik Sense.
Content:
- Requirements
- Installation method One
- Installation Method Two
- Enable the Completion Feature (optional, but useful)
- Use Qlik-CLI
- Related Content
- Transcript
Requirements
- The user has access to a Qlik Cloud tenant
- The user has a professional license assigned in the tenant
- The user has the developer role assigned (required for API access)
- An API key can be obtained
Installation method One
- Download Qlik-CLI from GitHub
- Copy the executable to a local directory
- Add the Qlik-CLI as an Environment Variable Path.
- Open your Windows Control Panel
- Navigate to System
- Open Advanced system settings in the leftmost menu
- Click Environment Variables
- Locate Path in the User's System variables
- Click Edit
- Click New
- Add the path to Qlik-CLI for example C:\Tools\Qlik-QLI\
- Confirm with OK until all windows are closed
- Confirm the Qlik-CLI location path to verify it the installation completed successfully
- Open PowerShell
- Execute:
get-command qlik
- Closer PowerShell
Installation Method Two
- Download and install Chocolatey as documented on chocolatey.org.
- Open PowerShell
- Execute:
choco install qlik-cli
- This completes the installation.
Enable the Completion Feature (optional, but useful)
- Verify if a PowerShell profile exists or create a new one
- Open PowerShell
- Execute:
if ( -not (Test-Path $PROFILE) ) { echo "" > $PROFILE }
- Open the profile with the command notepad $PROFILE:
qlik completion ps > "./qlik_completion.ps1" # Create a file containing the powershell completion. . ./qlik_completion.ps1 # Source the completion.
- Save it.
- Restart PowerShell
Use Qlik-CLI
Advanced and additional instructions as seen in the video can be found at Qlik-CLI on Qlik.Dev. Begin with Get Started.
Related Content
- How to install Qlik-CLI for Qlik Sense on Windows
- Qlik CLI support and compatibility
- Qlik Dev - Qlik-CLI
- Microsoft PowerSheel Profile
- Generate your first API key
- Download Qlik-CLI from NuGet
- Download Qlik-CLI from GitHub
- How to use Qlik-CLI to Migrate Apps to Qlik Sense SaaS
Transcript
-
SAP Connection to Qlik Talend Cloud Data Integration
This Techspert Talks session covers: Completing connection requirements Setting up SAP connection to Qlik Talend Cloud Data Integration SAP data bes... Show More -
Qlik Talend Product: Talend Administration Center is going to frozen state
Talend Administration Center Application is going to frozen state and unable to open/load the application from the browser until the services are rest... Show MoreTalend Administration Center Application is going to frozen state and unable to open/load the application from the browser until the services are restarted.
From the logs the error message displays as below:
INFO [Catalina-utility-1] org.apache.catalina.core.StandardContext.reload Reloading Context with name [/tac8] has started.
INFO [main] org.apache.catalina.core.StandardServer.await A valid shutdown command was received via the shutdown port. Stopping the Server instanceorg.apache.catalina.startup.HostConfig.deployDescriptor Deployment of deployment descriptor [/data/talend/tomcat/conf/Catalina/localhost/tac8.xml] has finished in [26,138] ms.Resolution
In <TalendAdministrationCenterInstallation>\apache-tomcat-xx.x.xx\conf>tac8.xml(server.xml)file, need to change the parameter reloadable from "true" to "false" as given below.
From
<Context docBase="/data/talend/apps/tac8.war" reloadable="true" />
to<Context docBase="/data/talend/apps/tac8.war" reloadable="false"/>
This configuration line in Talend Administration Center refers to the Tomcat configuration used by Talend Administration Center to define the deployment settings for the web application.
Please make sure to stop the services before doing any changes.
Cause
This performance issue is probably caused by the configuration setting of parameter reloadable in Tomcat server.xml file. When it is set to true, Tomcat will monitor changes in class files and JAR files in the WEB-INF/classes and WEB-INF/lib directories. If there are updates, Tomcat will automatically reload the web application, which can be useful in development but frequent reloading may affect performance and make Talend Administration Center Application is going to frozen state.
Environment
-
Qlik Replicate: PostgreSQL Source Tables with Sub-Partitions Not Currently Suppo...
Qlik Replicate version 2024.5 has added support for partitioned tables in PostgreSQL database sources. Sub-partitions on these tables are not currentl... Show MoreQlik Replicate version 2024.5 has added support for partitioned tables in PostgreSQL database sources. Sub-partitions on these tables are not currently supported.
Resolution
This limitation could potentially be worked around by using the ODBC CDC source endpoint. ODBC endpoints must be implemented by our Professional Services team. To easily engage with our Professional Services team, contact your Account Manager.
The feature is on Qlik's roadmap for 2025. Review upcoming Release Notes for details.
To track the current feature request's status, see Qlik's Ideation Portal.
Name: Qlik Replicate for PG as a source RDS, CDC replication not supporting for Table sub-partition and cascaded partition.
ID: 448952
Link (requires previous login)Cause
Design limitation.
Internal Investigation ID(s)
00318581
Environment
- Qlik Replicate 2024.5
-
Newly installed Data Access Gateway stays disconnected. Logs show: "Verifying ro...
A newly installed Qlik Data Gateway for Direct Access stays disconnected. The log files read: "System.Net.WebSockets.WebSocketException (0x80004005): ... Show MoreA newly installed Qlik Data Gateway for Direct Access stays disconnected.
The log files read:
"System.Net.WebSockets.WebSocketException (0x80004005): Unable to connect to the remote server
---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.
---> System.Security.Authentication.AuthenticationException: The remote certificate was rejected by the provided RemoteCertificateValidationCallback.
at System.Net.Security.SslStream.CompleteHandshake(SslAuthenticationOptions sslAuthenticationOptions)"and
[Service] [DEBUG] Verifying root certificate with the CA bundle "C:\ProgramFiles\Qlik\ConnectorAgent\caBundle\qcg_ca_bundle.pem"
Resolution
Remove the software and reinstall it without running the command “connectoragent qcs set_config --ca_bundle_path path-to-ca-bundle-file”
The CA Bundle is needed only in very specific scenarios, as specified in Setting the CA bundle (source, Qlik Help):
Who needs to set the CA bundle?
The CA bundle only needs to be set if you are:
- A Qlik Cloud Government customer
- A Qlik Cloud commercial customer using a security appliance that acts as a proxy and replaces the certificate information received from the Internet with its own CA root certificates
Configuring the bundle unnecessarily will result in connection failures.
If a CA Bundle is indeed needed, verify it is configured correctly.
Cause
Setting up a CA Bundle when not needed might break connections.
Environment
- Qlik Cloud Analytics
- Qlik Data Gateway
-
How is Analyzer Capacity managed between Qlik Sense Enterprise and QlikView?
As a benefit of our Analytics Modernisation Program (AMP), a signed license key is issued as a unified license key. This enables the use of one licens... Show MoreAs a benefit of our Analytics Modernisation Program (AMP), a signed license key is issued as a unified license key. This enables the use of one license across Qlik Sense Enterprise on Windows and QlikView, granted the license has the required QlikView infrastructure attributes (QV_NODES for QVS, QDS_NODES for Publisher).
This allows for analyzer capacity to be shared across all systems using the same license.
Environment:
QlikView
Qlik Sense Enterprise on Windows
With a Signed License Key (SLK) applied as a unified license across multiple environmentsHere is an example;
A QlikView server currently shows 18 minutes of consumption in the QlikView Management Console (Fig 1.)
This can be accessed through: System > Licenses > Professional and Analyzer access.
If a user accesses and consumes on a linked Qlik Sense Enterprise Server, the Qlik Sense Enterprise Management Console will show the up to date consumption. See Fig 2. Note the 24 minutes, an increase from the 18 we have seen in QlikView.
This can be accessed in the Qlik Sense Management Console > License Management > License usage summary
The usage on the server will be synchronized and shown on the other linked servers within approximately 10 minutes. See Fig 3 and note the 24 minutes, which matches the value in Qlik Sense.
For local consumption data, each server will store its own consumption and user information.
For Qlik Sense Enterprise on Windows, the License Monitor app will show capacity consumption.
For the QlikView Server, the capacity consumption is shown and stored in the local session log file, with the CAL consumed being Analyzer Capacity, with a log entry like this:
RLS64 12.50.20200.0 20210412T132942.000+0200 20210412T133617.000+0200 C:/ProgramData/QlikTech/Documents/retail store performance.qvw 20190220T113522.000+0200 Socket closed by client 20210412T133601.000+0200 00:00:16 0.000000 10228 1303493 31 2 QTSEL\ghd 1718e2e6-5b1c-4b9e-87a9-d9200f55e37a Ajax QvWS 12.50.20200.0 browser.msie illa/5.0 (windows nt 10.0 On 4747 fe80::df3:cd38:b86f:50bd 58495 Analyzer Capacity 6 315dcfab-7448-4f4b-8209-ef34742b1abe
-
Qlik Sense : Reloads failing with error "General Script Error in statement handl...
Many reloads are failing on different schedulers with General Script Error in statement handling. The issue is intermittent.The connection to the data... Show MoreMany reloads are failing on different schedulers with General Script Error in statement handling. The issue is intermittent.
The connection to the data source goes through our Qlik ODBC connectors.The Script Execution log shows a “General Script Error in statement handling” message. Nevertheless, the same execution works if restarted after some time without modifying the script that looks correct.
The engine logs show:
CGenericConnection: ConnectNamedPipe(\\.\pipe\data_92df2738fd3c0b01ac1255f255602e9c16830039.pip) set error code 232
Environment
- Qlik Sense Enterprise on Windows May 2021
- Qlik Sense Enterprise on Windows September 2020 and higher (less frequent occurrence)
Resolution
Change the reading strategy within the current connector:
Set reading-strategy value=engine in C:\ProgramFiles\Common Files\Qlik\CustomData\QvOdbcConnectorPackage\QvODBCConnectorPackage.exe.config
reading-strategy value=connector should be removed
Switching the strategy to engine may impact NON SELECT queries. See Connector reply error: Executing non-SELECT queries is disabled. Please contact your system administrator to enable it. for details.
Internal Investigation ID(s):
QB-8346
-
Qlik Talend Administration Center: JFrog Artifacts repository is unreachable (40...
The TAC configuration page's Artifact section displays an error for JFrog access check: error unauthorized : https://<JFROG_PLATFORM_URL>:<PORT>/acces... Show MoreThe TAC configuration page's Artifact section displays an error for JFrog access check:
error unauthorized : https://<JFROG_PLATFORM_URL>:<PORT>/access/api/v1/system/ping
Cause
Starting from JFrog Artifactory version 7.12, attempting to use basic authentication (username and password) for any Access-related REST API (APIs that begin with /access/) will result in an error. For instance, when attempting to obtain a list of users from Access using the following command:$ curl -u "admin:password" "https://<JFROG_PLATFORM_URL>:<PORT>/access/api/v1/system/ping" { "errors" : [ { "code" : "UNAUTHORIZED", "message" : "Unsupported authentication method Basic" } ] }
Resolution
For every Access-related API, you must use an admin-scoped Access Token or an Admin Identity Token. For further details, please refer to How to generate access token from JFrog admin UI.
Environment
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Qlik Talend Cloud: Talend Management Console plan keeps on"Running" status but t...
Talend Management Console plan is triggered and keeps on "Running" status, but the task shows "Successful" in the status. Resolution Need to manuall... Show MoreTalend Management Console plan is triggered and keeps on "Running" status, but the task shows "Successful" in the status.
Resolution
Need to manually terminate the plan from the screen to check whether it will solve the issue.
Cause
It may be a bug in the user interface (UI) of the Talend Management Console that Plan might be in an inconsistent status.
Environment
-
Qlik NPrinting Designer fails to open with HTTP Call Error sending Request
The Qlik NPrinting Designer (February 2024 IR to SR2) may fail to start. The error thrown is: HTTP Call Error Sending Request Resolution This is a k... Show MoreThe Qlik NPrinting Designer (February 2024 IR to SR2) may fail to start. The error thrown is:
HTTP Call Error Sending Request
Resolution
This is a known defect (QB-30815) and is actively being investigated. A permanent fix is planned for a future patch of the February 2024 release.
Workaround
This workaround is applied to the Qlik NPrinting Server's webengine.config.
- Stop all Qlik NPrinting services
- Navigate to: C:\Program Files\NPrintingServer\NPrinting\WebEngine\
- Open the webengine.config as Administrator
- Uncomment the include-user-filters key:
From:<!-- <add key="include-user-filters" /> -->
To:
<add key="include-user-filters" />
- Save the file
- Restart the Qlik NPrinting services
Cause
Too many user filters.
Internal Investigation ID(s)
QB-30815
Environment
- Qlik NPrinting February 2024 IR to SR2