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Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
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(*) reach out to your Account Manager or Customer Success Manager
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The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)
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Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.
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Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
Log in to manage and track your active cases in the Case Portal. (click)
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Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
A stored cross-site scripting security issue in the Qlik Talend Administration Center has been identified. This issue was resolved in a patch, which is already available.
This issue was discovered by Ahsan.
All versions of Qlik Talend Administration Center before Patch_20260123_QTAC-1883 (cumulative patch)_R2026-01_v1-8.0.1 are affected.
Using the CVSS V3.1 scoring system (https://nvd.nist.gov/vuln-metrics/cvss), this issue is rated medium.
CVE-2026-pending
Severity: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N: (5.4 Medium)
A stored cross-site scripting vulnerability has been found in Qlik Talend Administration Center. An attacker with permission to manage servers can store an XSS payload that can be triggered by a different user.
Upgrade at the earliest. The following table lists the patch versions addressing the vulnerability (CVE-2026-pending).
Always update to the latest version. Before you upgrade, check if a more recent release is available.
| Product | Patch | Release Date |
| Qlik Talend Administration Center | QTAC-1883 | January 23, 2026 |
A broken access control issue has been identified in Qlik Talend Administration Center, which allows a user with View permission to modify the Qlik Talend Studio update URL. This issue was resolved in a patch, which is already available.
This issue was discovered by Kaushik Roy.
All versions of Qlik Talend Administration Center before Patch_20251121_QTAC-1471_R2025-11_v1-8.0.1.
Using the CVSS V3.1 scoring system (https://nvd.nist.gov/vuln-metrics/cvss), this issue is rated high.
CVE-2026-pending
Severity: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:C/C:H/I:H/A:N: (8.2 High)
A broken access control issue has been identified in the Qlik Talend Administration Center, which allows a user with View permission to modify the Qlik Talend Studio update URL. This could be exploited to download malicious software to a Qlik Talend Studio instance.
Upgrade at the earliest. The following table lists the patch versions addressing the vulnerability (CVE-2026-pending).
Always update to the latest version. Before you upgrade, check if a more recent release is available.
| Product | Patch | Release Date |
| Qlik Talend Administration Center | QTAC-1471 | November 21, 2025 |
After updating the SQL Server JDBC driver in the Talend Administration Center (TAC), executing metaservlet calls to associate task results in a deployment failure. The system specifically fails because it is still searching for the old driver version, resulting in a NoSuchFileException.
To resolve the dependency conflict and refresh the application cache, follow these steps:
Do not keep multiple versions or duplicates in other library folders to avoid classpath conflicts.
The error indicates that although the old driver was removed from the file system, Qlik Talend Administration Center (or the underlying Tomcat container) still holds a reference to the deleted JAR file. This suggests a caching issue within the Tomcat application server.
Is Qlik Sense Enterprise on Windows affected by the security vulnerability CVE-2023-26136 (nvd.nist.gov)?
CVE-2023-26136 is a vulnerability detected in Node.js, a third-party component used by Qlik Sense Enterprise on Windows. Security scans may flag the vulnerability in a Qlik Sense Enterprise on Windows environment.
While Qlik was not directly impacted, the affected third-party component has been updated across supported versions.
Affected versions:
Upgrade to any of the following (or later) versions:
In some instances, the Qlik Sense patch installer updates service binaries but does not remove leftover node_modules folders from previous installations. The old request/node_modules/tough-cookie directories may still exist on disk even though the running service no longer uses them.
If you notice stale folders post-upgrade:
# Qlik Sense - tough-cookie stale folder cleanup
# Run as Administrator after upgrading to v14.231.26 or later
# Take a backup or snapshot before running
Write-Host "Starting tough-cookie cleanup..." -ForegroundColor Cyan
# Step 1 - Stop Service Dispatcher (this will stop all dependent Qlik Sense
services)
Stop-Service -Name "QlikSenseServiceDispatcher" -Force -ErrorAction
SilentlyContinue
Write-Host "Stopped: QlikSenseServiceDispatcher" -ForegroundColor Yellow
Start-Sleep -Seconds 5
# Step 2 - Remove tough-cookie directories
$paths = @(
"C:\Program Files\Qlik\Sense\ConverterService\node_modules\tough-cookie",
"C:\Program
Files\Qlik\Sense\DownloadPrepService\node_modules\request\node_modules\tough
cookie",
"C:\Program
Files\Qlik\Sense\MobilityRegistrarService\node_modules\request\node_modules\tough
cookie",
"C:\Program
Files\Qlik\Sense\NotifierService\node_modules\request\node_modules\tough-cookie"
)
foreach ($path in $paths) {
if (Test-Path $path) {
Remove-Item -Path $path -Recurse -Force
Write-Host "Removed: $path" -ForegroundColor Green
} else {
Write-Host "Not found (already clean): $path" -ForegroundColor Gray
}
}
Write-Host "`nCleanup complete. Restart Service Dispatcher manually to bring all
services back online." -ForegroundColor Cyan
This script may need to be re-run after any future Qlik Sense Enterprise on Windows patch or reinstallation, as the installer may restore these directories.
The script is provided as is and to be used at your own risk.
Qlik NPrinting tasks stop progressing at random, even if the Qlik NPrinting services otherwise run without issue. Task executions are blocked, with no specific error messages logged.
The Rabbit logs read the following error:
missed heartbeats from client, timeout: 15s
The problem is similar to the one described in Qlik NPrinting task run but do not progress: stuck on same percentage, with some notable differences:
The problem can start after an upgrade to Qlik NPrinting 2025 or any later releases.
This step requires changes to service configuration files. Back up all files before you proceed.
<add key="rabbitmq-timeout" value="60" />
<add key="rabbitmq-requested-heartbeat-sec" value="30" />
<add key="engine-heartbeat" value="15" />
<add key="engine-heartbeat-offline-threshold" value="30" />
Qlik NPrinting services send heartbeats to verify that communication between them is open.
Recent versions of Qlik NPrinting are more sensitive to missed heartbeats, meaning a missed communication check can lead to the services being unable to process tasks as expected.
This may be caused by a busy Qlik NPrinting server (such as when the software is run on a shared server, resulting in unsustainably high CPU usage) or by the heartbeats being delayed by security scans.
Installing Qlik Replicate 2025.5 and 2025.11 GA versions on Linux 9.7, an error may occur during installation or when attempting to start the services.
This issue is typically observed when the installation is performed using a different account than the one intended to run the services.
For example, installing Qlik Replicate with the account apsup while specifying qlik as the service account:
sudo user=qlik group=qlik verbose=true rpm -ivh --prefix /opt areplicate-2025.11.0-164.x86_64.rpm
A typical error message is:
arep.sh: created /opt/attunity/replicate/bin/areplicate
arep.sh: created /etc/systemd/system/areplicate.service
systemctl daemon-reload failed
failed to install areplicate as a service, areplicate will not be run
warning: %posttrans(areplicate-2025.11.0-164.x86_64) scriptlet failed, exit status 9
Upgrade your Qlik Replicate installation. This issue has been resolved in Qlik Replicate 2025.11 SP3 (2025.11.0.437 and later).
00443949
The Data Load Editor in Qlik Sense Enterprise on Windows 2025 experiences noticeable performance issues.
Qlik Sense May 2025 SR 6 and higher releases.
A workaround is available. It is viable as long as the Qlik SAP Connector is not in use.
No service restart is required.
SUPPORT-6006
Beginning from Qlik Replicate version 2024.05, a new checkbox was added to Log Stream Staging tasks: Retrieve all source columns on UPDATE
The option is available in Task Settings (A) > Change Processing > Change Processing Tuning (B)
It is enabled (C) by default.
When Retrieve all source columns on UPDATE is enabled, it will cause any table added to the task to issue an ALTER on the table to enable supplemental logging on all columns if the source database is Oracle.
For high-transaction tables, enable Supplemental Logging on all columns during off-peak hours manually before adding them to the Qlik Replicate task.
In previous Qlik Replicate versions, supplemental logging was not required on all columns and was enabled only on Primary Key Columns. But with that new checkbox, it is required to be added to all columns.
When any new table is added to the Log Stream Staging task, Qlik Replicate issues an ALTER TABLE command to enable Supplemental Logging on all columns. This command can fail on high-transaction or busy tables in the source Oracle DB.
Installing Qlik Data Gateway v1.7.13.0 on Windows may fail. The installation remains stuck in a loop.
The system first requires a restart of Windows, but will not complete the installation afterwards. Instead, a Microsoft Visual C++ Redistributable Modify Setup prompt will be displayed:
Whatever option is chosen, a new pop-up appears stating, 'Please restart your system before running the Qlik Data Gateway - Direct access installation'. This will restart the loop.
Install v1.7.14.0 when available.
If it's necessary to perform a new installation in the meantime, use v1.7.11.0.
This is a known defect (SUPPORT-8964) affecting v1.7.13.0.
SUPPORT-8964
Qlik introduced a change in how automation permissions are handled for the Analytics Admin role.
The change is already live as of the 11th of May, 2026.
Analytics Admins can now claim ownership of another user's automation. After claiming ownership, they can make necessary changes to it and enable the automation. However, they can no longer transfer ownership to another user.
As an Analytics admin, to claim ownership of an automation:
This behavior change only applies to Analytics Admins. Tenant admins can still transfer ownership to any user with the appropriate access rights in the tenant.
HTTP Response Header exposes Microsoft-HTTPAPI/2.0 as the server source. An attacker could use this information to expose known vulnerabilities for the server source.
This header is included in the HTTP header by .NET framework, which means it can not be directly controlled by Qlik software.
The header is only added in Qlik software that runs in Windows environment, for example Qlik Sense Enterprise for Windows and QlikView Web Server.
There are two main approaches to removing this HTTP header;
Qlik Sense Enterprise on Windows, all version
QlikView, all versions
Qlik NPrinting, all versions
The information in this article is provided as-is and to be used at own discretion. Depending on tool(s) used, customization(s), and/or other factors ongoing support on the solution below may not be provided by Qlik Support.
After upgrading to Remote Engine 2.13.13, when enabling the option to execute a job from Studio on a remote engine, the process fails due to SSL and PKCS-related errors.
sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
SSL Configuration for Talend Studio to Connect with Remote Engine
During the installation of Talend Remote Engine, SSL credentials are automatically generated. To retrieve the keystore password, execute the following command:
cat /opt/TalendRemoteEngine/bin/sysenv
and locate the line
TMC_ENGINE_JOB_SERVER_SSL_KEY_STORE_PASSWORD=<PASSWORD>
The following files are necessary for secure communication between Talend Studio and the Remote Engine:
/opt/TalendRemoteEngine/etc/keystores/jobserver-client-keystore.p12
/opt/TalendRemoteEngine/etc/keystores/jobserver-client-truststore.p12 (Truststore file added with RE 2.13.13)
Transfer these files to your Talend Studio workstation and store them in a dedicated folder.
Edit the Studio startup configuration file, depending on your operating system:
-Dorg.talend.remote.client.ssl.force=true
-Dorg.talend.remote.client.ssl.keyStore=path_to_keystore/jobserver-client-keystore.p12
-Dorg.talend.remote.client.ssl.keyStoreType=PKCS12
-Dorg.talend.remote.client.ssl.keyStorePassword=<password_from_step_1>
-Dorg.talend.remote.client.ssl.keyPassword=<password_from_step_1><
-Dorg.talend.remote.client.ssl.trustStore=path_to_truststore/jobserver-client-truststore.p12
-Dorg.talend.remote.client.ssl.trustStoreType=PKCS12
-Dorg.talend.remote.client.ssl.trustStorePassword=<password_from_step_1>
-Dorg.talend.remote.client.ssl.disablePeerTrust=false
-Dorg.talend.remote.client.ssl.enabled.protocols=TLSv1.2,TLSv1.3
Talend Remote Engine enforces SSL communication by default, ensuring that all interactions with the engine are encrypted. If Studio does not have the appropriate certificates installed, it will be unable to establish a secure connection with the Remote Engine.
When using Key Pair authentication and creating a new Snowflake connection, you might encounter the following error:
Illegal Argument
The provided private key file (.p8) is not in the correct format, or the key file password is invalid.
To get the actual error, install SnowSQL utility in the Linux machine where the Qlik Data Movement gateway is installed and try to connect to the same account:
snowsql -a <account> -u <username> --private-key-path <path to file/rsa_key.p8>
This will provide the exact error on why the connectivity is failing and assist in identifying which root cause applies.
At Qlik Connect 2026 I hosted a session called "Fast 15" with my top 10 visualization tips. Here's the app I used with all tips including test data.
Tip titles, more details in app:
I want to emphasize that many of the tips were discovered by others than me, I tried to credit the original author at all places when possible.
If you liked it, here's more in the same style:
Thanks,
Patric
After an admin invited a user to a Qlik Cloud tenant, the user never received the invitation email.
How can this be resolved quickly?
There are several possible reasons for a user not to receive their expected invite email, such as temporary glitches with the recipient's mail server, a spam filter capturing the invite, or even a simple accidental deletion of the invite.
However, an invited user does not actually need the invitation email to access the tenant. They can log in to the tenant after the invite was sent, regardless of whether or not they received the email.
To get a user you previously invited into your Qlik Cloud tenant:
This template was updated on December 4th, 2025 to replace the original installer and API key rotator with a new, unified deployer automation. Please disable or delete any existing installers, and create a new automation, picking the Qlik Cloud monitoring app deployer template from the App installers category.
Installing, upgrading, and managing the Qlik Cloud Monitoring Apps has just gotten a whole lot easier! With a single Qlik Automate template, you can now install and update the apps on a schedule with a set-and-forget installer using an out-of-the-box Qlik Automate template. It can also handle API key rotation required for the data connection, ensuring the data connection is always operational.
Some monitoring apps are designed for specific Qlik Cloud subscription types. Refer to the compatibility matrix within the Qlik Cloud Monitoring Apps repository.
This automation template is a set-and-forget template for managing the Qlik Cloud Monitoring Applications, including but not limited to the App Analyzer, Entitlement Analyzer, Reload Analyzer, and Access Evaluator applications. Leverage this automation template to quickly and easily install and update these or a subset of these applications with all their dependencies. The applications themselves are community-supported; and, they are provided through Qlik's Open-Source Software (OSS) GitHub and thus are subject to Qlik's open-source guidelines and policies.
For more information, refer to the GitHub repository.
Update just the configuration area to define how the automation runs, then test run, and set it on a weekly or monthly schedule as desired.
Configure the run mode of the template using 7 variable blocks
Users should review the following variables:
If the monitoring applications have been installed manually (i.e., not through this automation), then they will not be detected as existing. The automation will install new copies side-by-side. Any subsequent executions of the automation will detect the newly installed monitoring applications and check their versions, etc. This is due to the fact that the applications are tagged with "QCMA - {appName}" and "QCMA - {version}" during the installation process through the automation. Manually installed applications will not have these tags and therefore will not be detected.
Q: Can I re-run the installer to check if any of the monitoring applications are able to be upgraded to a later version?
A: Yes. The automation will update any managed apps that don't match the repository's manifest version.
Q: What if multiple people install monitoring applications in different spaces?
A: The template scopes the application's installation process to a managed space. It will scope the API key name to `QCMA – {spaceId}` of that managed space. This allows the template to install/update the monitoring applications across spaces and across users. If one user installs an application to “Space A” and then another user installs a different monitoring application to “Space A”, the template will see that a data connection and associated API key (in this case from another user) exists for that space already. It will install the application leveraging those pre-existing assets.
Q: What if a new monitoring application is released? Will the template provide the ability to install that application as well?
A: Yes, but an update of the template from the template picker will be required, since the applications are hard coded into the template. The automation will begin to fail with a notification an update is needed once a new version is available.
Q:I have updated my application, but I noticed that it did not preserve the history. Why is that?
A: Each upgrade may generate a new set of QVDs if the data models for the applications have changed due to bug fixes, updates, new features, etc. The history is preserved in the prior versions of the application’s QVDs, so the data is never deleted and can be loaded into the older version.
After upgrading to Microsoft Windows Server 2025, the installed Qlik Sense Enterprise on Windows patch version is no longer visible in the Installed Updates summary.
In previous Windows Server versions, navigating to Control Panel > Programs and Features > Installed Updates displayed the patch version.
Changes in Windows Server 2025 affect how installed updates are displayed in the Control Panel. This does not indicate a failed installation.
You can verify what patch version of Qlik Sense Enterprise on Windows you have installed by retrieving it from the Windows registry. Alternatively, see What version of Qlik Sense Enterprise on Windows am I running?
The registry key including the patch version is:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\QlikSenseEnterprisePatch
You can query the registry using PowerShell.
Administrator privileges are required to access the Registry or to run the recommended PowerShell script.
We recommend using the attached Get-QlikSensePatchInfo.ps1 script.
Example output:
DisplayName : Qlik Sense May 2025 Patch 17
DisplayVersion : 14.231.29
UninstallString : "C:\ProgramData\Package Cache\c70a85bf-ecb8-4772-affb-80f28a97bdcb\Qlik_Sense_update.exe"
Get-ItemProperty "HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\QlikSenseEnterprisePatch" | Select-Object DisplayName, DisplayVersion, UninstallString
Starting from Qlik Replicate versions 2024.5 and 2024.11, Microsoft SQL Server 2012 and 2014 are no longer supported. Supported SQL Server versions include 2016, 2017, 2019, and 2022. For up-to-date information, see Support Source Endpoints for your respective version.
Attempting to connect to unsupported versions, both on-premise and cloud, can result in various errors.
Examples of reported Errors:
The system view sys.column_encryption_keys is only available starting from SQL Server 2016. Attempting to query this view on earlier versions results in errors.
Reference: sys.column_encryption_keys (Microsoft Docs)
Upgrade your SQL Server instances to a supported version (2016 or later) to ensure compatibility with Qlik Replicate 2024.5 and above.
00375940, 00376089