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Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
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Index:
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(*) reach out to your Account Manager or Customer Success Manager
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The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)
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The Design blog is all about product and Qlik solutions, such as scripting, data modelling, visual design, extensions, best practices, and more! (click)
The Product Innovation Blog
By reading the Product Innovation blog, you will learn about what's new across all of the products in our growing Qlik product portfolio. (click)
Q&A with Qlik
Live sessions with Qlik Experts in which we focus on your questions.
Techspert Talks
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.
Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.
Qlik Fix
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.
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Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
Log in to manage and track your active cases in the Case Portal. (click)
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
The Qlik Replicate Databricks endpoint has a limitation of 255 characters for STRING data type columns. This limit can be lifted using an Internal Parameter.
To lift the limitation:
Qlik NPrinting Designer opens and throws this error message:
Can't find a supported reporting template editor for the file ..... Error Message: Interface not Supported.
The problem occurs only with Office reports. An Office instance is then opened, but not embedded inside the Qlik NPrinting designer.
To resolve the error:
cd "C:\Program Files\Microsoft Office\Root\Office16"
After each, verify that you receive a confirmation that the registration was successful.
regtlibv12.exe EXCEL.EXE
Run regtlibv12.exe MSWORD.OLB
Run regtlibv12.exe MSPPT.OLB
Upon clicking Edit Report, Qlik NPrinting Designer opens and calls Excel, Word, or PowerPoint to embed the report.
The communication between the Qlik NPrinting and the Office executables is enabled by type libraries (Typelib) in the Windows Registry (regedit).
By running regtlibv12.exe combined with, for example, EXCEL.EXE, you force Windows to register the type libraries on the registry.
SUPPORT-584
When using SAML or ticket authentication which started in Qlik Sense June 2019, some users belonging to a big number of groups see the error "Qlik Sense G3 Broker API" on the hub and cannot proceed further.
You may receive the following error when setting up the SAML virtual proxy: cachebust pending
Environments:
The only known workaround in the above versions is to reduce the number of groups sent in the SAML response or ticket request.
The fix for this defect is included in the following versions, but additional steps may be necessary:
All Versions
The default setting will still be a header size of 8192 bytes. The fix adds support for a configurable MaxHttpHeaderSize.
Steps:
[globals]
LogPath="${ALLUSERSPROFILE}\Qlik\Sense\Log"
MigrationPort=4545
(...)
MaxHttpHeaderSize=65534
Note: Above value (16384) is an example. You may potentially need to put more depending of the total number of characters of all the AD groups to which the user belongs. The max value is 65534.
Other Related Articles:
https://community.qlik.com/t5/Official-Support-Articles/Error-431-when-trying-to-access-the-Qlik-Sense-Management/ta-p/1789124
QB-234.
Qlik Sense patches can be downloaded from the Qlik Download page. Patches are cumulative, and only one patch can be installed at a time.
Example: Patch 4 for Qlik Sense February 2019 will include all fixes from 3, 2, and 1.
Before applying a patch:
Executing a patch installation package will automatically uninstall the previous patch and install the new one. If you need to uninstall a patch manually:
Custom configuration file changes not kept after Qlik Sense upgrade
The following error is thrown in a full load when replicating data from Oracle source to Snowflake target in Qlik Talend Cloud Data Integration:
[TARGET_LOAD ]E: RetCode: SQL_ERROR SqlState: 22000 NativeError: 100144 Message: Invalid UTF8 detected in string '?*��?&??9?ʏ"?'
The columns datatype in Oracle is defined as Varchar(64) and has hash data. This causes replication to fail.
Set the character set to UTF-8 to U+20 to resolve the issue
There is no option in SAML authentication to set the user timeout. However, you can still set the timeout by setting the current SAML authentication to FORM, then move it back to SAML authentication after setting the desired timeout. With this, the timeout set in the FORM method will also be applied to SAML authentication.
cd Program Files\Attunity\Enterprise Manager\bin
aemctl.exe configuration set --authentication_method form
aemctl.exe configuration set --authentication_method form --user_timeout <timeout in minutes>
preaemctl.exe configuration set --authentication_method form --user_timeout 60
aemctl -d "data_folder " configuration show
Example:
aemctl -d "D:\Attunity\Enterprise Manager\data" configuration show
aemctl -d "data_folder" configuration set --authentication_method SAML --idp_url <URL> --idp_issuer <ISSUER> --idp_certificate_file <xxx.pem>
aemctl configuration set --authentication_method SAML --idp_url https://login.microsoftonline.com/12854727-3c42-4866-ab29-0c418b8310a1/saml2 --idp_issuer aemdevtest --idp_certificate_file AEMDevTest.pem
In this article, we walk you through the requirements and process of how to upgrade and unbundle an existing Qlik Sense Repository Database (see supported scenarios) as well as how to install a brand new Repository based on PostgreSQL. We will use the Qlik PostgreSQL Installer (QPI).
For a manual method, see How to manually upgrade the bundled Qlik Sense PostgreSQL version to 12.5 version.
Using the Qlik Postgres Installer not only upgrades PostgreSQL; it also unbundles PostgreSQL from your Qlik Sense Enterprise on Windows install. This allows for direct control of your PostgreSQL instance and facilitates maintenance without a dependency on Qlik Sense. Further Database upgrades can then be performed independently and in accordance with your corporate security policy when needed, as long as you remain within the supported PostgreSQL versions. See How To Upgrade Standalone PostgreSQL.
Index
Video Walkthrough
Video chapters:
The following versions have been tested and verified to work with QPI (1.4.0):
Qlik Sense February 2022 to Qlik Sense November 2023.
If you are on a Qlik Sense version prior to these, upgrade to at least February 2022 before you begin.
Qlik Sense November 2022 and later do not support 9.6, and a warning will be displayed during the upgrade. From Qlik Sense August 2023 a upgrade with a 9.6 database is blocked.
The Qlik PostgreSQL Installer supports installing a new standalone PostgreSQL database with the configurations required for connecting to a Qlik Sense server. This allows setting up a new environment or migrating an existing database to a separate host.
Using the Qlik PostgreSQL Installer on a patched Qlik Sense version can lead to unexpected results. If you have a patch installed, either:
Do not use the standard Qlik Sense folders, such as C:\Program Files\Qlik\Sense\Repository\PostgreSQL\ and C:\Programdata\Qlik\Sense\Repository\PostgreSQL\.
Do not use the standard Qlik Sense folders, such as C:\Program Files\Qlik\Sense\Repository\PostgreSQL\ and C:\Programdata\Qlik\Sense\Repository\PostgreSQL\.
Download the installer here.
Qlik PostgreSQL installer Release Notes
The following versions have been tested and verified to work with QPI (1.4.0):
February 2022 to November 2023.
If you are on any version prior to these, upgrade to at least February 2022 before you begin.
Qlik Sense November 2022 and later do not support 9.6, and a warning will be displayed during the upgrade. From Qlik Sense August 2023 a 9.6 update is blocked.
Uninstall the old Qlik Sense Repository Database service.
This step is required. Failing to remove the old service will lead the upgrade or patching issues.
Failing to reinstall the binaries will lead to errors when executing any number of service configuration scripts.If you do not immediately upgrade:
If the upgrade was unsuccessful and you are missing data in the Qlik Management Console or elsewhere, contact Qlik Support.
Now that your PostgreSQL instance is no longer connected to the Qlik Sense Enterprise on Windows services, all future updates of PostgreSQL are performed independently of Qlik Sense. This allows you to act in accordance with your corporate security policy when needed, as long as you remain within the supported PostgreSQL versions.
Your PostgreSQL database is fully compatible with the official PostgreSQL installers from https://www.enterprisedb.com/downloads/postgres-postgresql-downloads.
See How To Upgrade Standalone PostgreSQL, which documents the upgrade procedure for either a minor version upgrade (example: 14.5 to 14.8) or a major version upgrade (example: 12 to 14). Further information on PostgreSQL upgrades or updates can be obtained from Postgre directly.
The information in this article is provided as-is and to be used at own discretion. Depending on tool(s) used, customization(s), and/or other factors ongoing support on the solution below may not be provided by Qlik Support. The video in this article was recorded in a earlier version of QPI, some screens might differ a little bit.
Qlik PostgreSQL installer version 1.3.0 Release Notes
Techspert Talks - Upgrading PostgreSQL Repository Troubleshooting
Backup and Restore Qlik Sense Enterprise documentation
Migrating Like a Boss
Optimizing Performance for Qlik Sense Enterprise
Qlik Sense Enterprise on Windows: How To Upgrade Standalone PostgreSQL
How-to reset forgotten PostgreSQL password in Qlik Sense
How to configure Qlik Sense to use a dedicated PostgreSQL database
Troubleshooting Qlik Sense Upgrades
AWS KMS-Managed Keys (SSE-KMS) should be disabled when "Server-Side Encryption" is disabled in component tS3Put, however, after comparing the generated code lines, KMS is still Enable.
As a result, the job will get an error. Even there is a workaround by explicitly disabling KMS in component setting, though it is hard to find what the job error is as the parameter is hidden.
Steps to reproduce
Fix version of related bug was updated to: 8.0.1-R2025-03
It was a known bug and raised in an internal Issue: QTDI-1133
For more information about tS3Put component setting, please see tS3put
For more information about the server-side encryption information, see Protecting Data Using Server-Side Encryption.
Internal Investigation IDs : QTDI-1133
A Qlik Replicate task fails and stops with the error:
[INFRASTRUCTURE ]E: Json doesn't start with '{' [1003001] (at_cjson.c:1790)
Resuming the task may lead to this error message as the last saved file was improperly saved.
Restart the task from a timestamp instead of resuming the task to regenerate the file:
If the target system uses files, such as ADLS or Databricks), a network disconnect occurring while a file is being pushed to the target can lead to an incomplete file being saved on the Qlik Replicate server. When the file is saved improperly, the task will not be able to use it to resume the task.
Regeneration of the last file will be needed.
"RestConnectorMasterTable" General Script Error in statement handling
RestConnectorMasterTable:
20200826T102106.344+0000 0088 SQL SELECT
20200826T102106.344+0000 0089 "name",
20200826T102106.344+0000 0090 "value"
20200826T102106.344+0000 0091 FROM JSON (wrap off) "contactCustomData"
20200826T102106.344+0000 0092 WITH CONNECTION (
20200826T102106.344+0000 0093 URL " ",
20200826T102106.344+0000 0094 HTTPHEADER "Authorization" "**Token removed for security purpose**"
20200826T102106.344+0000 0095 )
20200826T102106.967+0000 General Script Error in statement handling
20200826T102106.982+0000 Execution Failed
20200826T102106.986+0000 Execution finished.
Qlik Sense Enterprise on Windows
To be able to catch the exact error and mitigate the issue they need to apply our recommended best practices for error handling in Qlik scripting using the Error variables
Error variables
Script control statements
Set to ErrorMode=0 it will ignore any errors and continue with the script. You can use the IF statement to retry the connection or move to another connection for a few attempts and then it will change it to ErrorMode=1 and fail or just disconnect on its own.
A sample script is located here, but further options can be added from the Help links already provided.
Qlik-Sense-fail-and-retry-connection-sample-script
Note: QlikView scripting is the same in these functions for Qlik Sense unless otherwise stated, but there are some very helpful items in the links.
Best-Practice-Error-Handling-in-Script
Error with the fetch of the token with the rest call. If the number of rows in a table doesn't match or is less than expected, trigger the script to throw an error and have it try to load the table again for more records, or if the count is off, do a Loop until returns the correct number.
QB-3164
When running a Qlik Replicate CDC task from the Microsoft SQL Server source endpoint, you may get the below error, but the task continues to run despite being marked as errored. This is because the error is considered a recoverable error and the task eventually resumes fine once it finds the LSN in the next run.
Edit the MS-SQL source endpoint setting and add the internal parameter afterConnectScript using the Qlik Replicate GUI.
The Qlik Replicate user configured to read the MS-SQL must be a SYSADMIN
A possible reason for this is that the task might be behind, and the online log is truncated, but the Replicate in the recovery attempt can find the LSN in the online/Active logs.
Connecting to a local GeoAnalytics servers fails with Error: Invalid Key , Error Message Either your key is invalid or it has expired
The message Invalid Key can also be displayed on the map objects when using the GeoAnalytic extensions:
Using internal GeoAnalytics server:
The licenses for GeoAnalytics connector and map extensions must match the license applied to the GeoAnalytics server. If not, please re-license the connector or the server as instructed in the following articles:
Installing Qlik GeoAnalytics server
Installing Qlik GeoAnalytics for Qlik Sense
However, in some circumstances, the license key may not take effect due to no connection to the Internet. Then, manual change needs to be done in the configuration files for GeoAnalytics connector, extensions, or server:
QlikSense server
GeoAnalytics connector: C:\Program Files\Common Files\Qlik\Custom Data\QvIdevioConnector\IdevioGeoAnalyticsConnector.exe.config
Example:
<add key="licenseKey" value="0000000011111111:1654281610406"/>
GeoAnalytics extensions: \\<file shared server>\QlikShare\StaticContent\Extensions\ideviomap\License.js
1. edit License file
Example
define([], function () {return "00000001111111"});
QlikView server
GeoAnalytics connector: C:C:\Program Files\Common Files\QlikTech\Custom Data\QvIdevioConnector\IdevioGeoAnalyticsConnector.exe.config
Example:
<add key="licenseKey" value="0000000011111111:1654281610406"/>
QlikView GeoAnalytics extensions:
C:\ProgramData\QlikTech\QlikViewServer\Extensions\Objects
or
C:\Users\YourAdminName\AppData\Local\QlikTech\QlikView\Extensions\Objects
or
Open the QV QMC - Sytem - QlikView Servers - Folders
Check the System Folder for "Alternate Extensions Path"
1. edit License file
Example
define([], function () {return '00000001111111';});
GeoAnalytics server
C:\ProgramData\Qlik GeoAnalytics Server\server3\config\IdevioLicenses.lef
Please make sure all license information in the above files match. If not, please manually change it accordingly.
Using Qlik GeoAnalytics Server:
Verify the license has been applied to the correct installation path. The extensions are stored in the StaticContent folder within the shared directory. To verify the path of the StaticContent folder, go to QMC > Service Cluster.
Run the license tool (C:\Program Files (x86)\QlikView\GeoAnalyticsLicenseTool) using Custom Installation with the path listed for Static Content root folder with '\extensions\' appended.
Example: \\servername\Share\StaticContent\Extensions
After the license is applied successfully, go back to the app, refresh the page, and verify the map appears as expected.
When using Qlik Replicate 2024.5 Initial Release, SP01, and SP02, reading transactions from DB2 iSeries receivers and using ODBC driver 7.1.25 (aka iAccess13.64.25 and older), the decimal point in a Numeric/decimal fields in the target environment was in the wrong place.
Example:
DB2 iSeries
SOURCE Column: ColA decimal (9, 1) NOT NULL
Source Data shows 20.0
Target Data shows 200.0
This is a known issue in Qlik Replicate starting with the version 2024.5 initial release. Qlik has supplied a fix in Qlik Replicate 2024.5 SP03.
Product Defect ID: RECOB-8827
You are a prospective customer and are looking to purchase a Qlik Cloud subscription.
You are a prospective customer, having never purchased Qlik licenses before and are interested in learning more about Qlik products and making a purchase:
You are an existing Customer, having previously purchased a license directly from Qlik and wish to purchase additional licenses or CALs:
You are an existing Customer and purchased your licenses through a third party (not directly from Qlik) and wish to purchase additional licenses or CALs:
Some script logs are not transferred to Archive log Folder.
Storage Locations:
Qlik Sense log folder:
C:\ProgramData\Qlik\Sense\Log\Script
Log names consist out of the AppID and a year, date, and timestamp.
Archived log Folder:
\\SERVICECLUSTER-SHARE\ArchivedLogs\NodeName\Script
Log names consist out of the AppID and a year, date, and timestamp.
By design, not all script logs are transferred to the Archived logs folder. Reloads executed from the hub are not transferred.
1. When reloading data in app via hub, Script log will be left in Script log folder C:\ProgramData\Qlik\Sense\Log\Script
2. When reloading data via QMC/task, Script log will be transferred to Archived logs folder \\SERVICECLUSTER-SHARE\ArchivedLogs\NodeName\Script
PostgreSQL has identified a vulnerability (CVE-2025-1094) that allows for SQL injection under certain scenarios. For more information, see CVE-2025-1094: PostgreSQL quoting APIs miss neutralizing quoting syntax in text that fails encoding validation.
To allow for quick mitigation of PostgreSQL vulnerabilities, Qlik offers the ability to run and manage your own PostgreSQL instance independently of what Qlik Sense Enterprise on Windows is shipped with. This allows for direct control of your PostgreSQL instance and facilitates maintenance without a dependency on Qlik Sense. Further Database upgrades can then be performed independently and in accordance with your corporate security policy when needed, as long as you remain within the supported PostgreSQL versions.
If you have installed a standalone PostgreSQL database, or if you have used the Qlik PostgreSQL Installer (QPI) to upgrade and decouple your previously bundled database, then you can upgrade PostgreSQL at any time. This means you control maintenance and can immediately react to potential PostgreSQL security concerns by upgrading to a later service release or a later major version.
See Qlik Sense Enterprise on Windows: How To Upgrade Standalone PostgreSQL.
Verify your Qlik Sense Enterprise on Windows version's System Requirements before committing to a PostgreSQL version.
This is the preferred method to gain direct control of your PostgreSQL instance. For instructions, see Upgrading and unbundling the Qlik Sense Repository Database using the Qlik PostgreSQL Installer.
The Qlik Sense Repository Database (QSR) can be moved to a dedicated standalone PostgreSQL instance not hosted on the same machine as other Qlik Sense Services. This will retain the Qlik Postgre Service. See How to configure Qlik Sense to use a dedicated PostgreSQL database for details.
SUPPORT-896
This video will demonstrate how to install and configure Qlik-CLI for SaaS editions of Qlik Sense.
Content:
get-command qlik
choco install qlik-cli
if ( -not (Test-Path $PROFILE) ) {
echo "" > $PROFILE
}
qlik completion ps > "./qlik_completion.ps1" # Create a file containing the powershell completion.
. ./qlik_completion.ps1 # Source the completion.
Advanced and additional instructions as seen in the video can be found at Qlik-CLI on Qlik.Dev. Begin with Get Started.
This article provides some "tips" to troubleshoot issues related to Signing Commits and Tags with GPG in the standard Git storage mode.
To generate a trace
# Main Debug Trace switch
org.eclipse.egit.core/debug = true
# General trace location for the EGit Core Plugin
org.eclipse.egit.core/debug/core = true
# Trace location for GPG signing
org.eclipse.egit.core/debug/core/gpg = true
# Trace location for the IndexDiffCache
org.eclipse.egit.core/debug/core/indexdiffcache = true
# Trace location for ResourceRefreshJob
org.eclipse.egit.core/debug/core/refresh = true
>Talend-Studio-win-x86_64.exe -debug
Solution 1
Copy the file
<Users>\\.gnupg\pubring.kbx
into
<Users>\\AppData\Roaming\gnupg\pubring.kbx
Solution 2
Remove the folder %APPDATA%\gnupg
rmdir C:\Users\\AppData\Roaming\gnupg
Code used by org.eclipse.jgit.gpg.bc.internal.BouncyCastleGpgKeyLocator:
private static Path findGpgDirectory() {
SystemReader system = SystemReader.getInstance();
if (system.isWindows()) {
// On Windows prefer %APPDATA%\gnupg if it exists, even if Cygwin is
// used.
String appData = system.getenv("APPDATA"); //$NON-NLS-1$
if (appData != null && !appData.isEmpty()) {
try {
Path directory = Paths.get(appData).resolve("gnupg"); //$NON-NLS-1$
if (Files.isDirectory(directory)) {
return directory;
}
} catch (SecurityException | InvalidPathException e) {
// Ignore and return the default location below.
}
}
}
// All systems, including Cygwin and even Windows if
// %APPDATA%\gnupg doesn't exist: ~/.gnupg
File home = FS.DETECTED.userHome();
if (home == null) {
// Oops. What now?
home = new File(".").getAbsoluteFile(); //$NON-NLS-1$
}
return home.toPath().resolve(".gnupg"); //$NON-NLS-1$
}
sec rsa3072/E3D14B0401F82F92 2023-09-29 [SC]
458709B4010D7106D3A1D777E3D14B0401F82F92
uid [ultimate] Denis SEGARD (--)
SigningKeySetting
pubring.kbx file is a keybox file used to store the public keys in a binary keyring. All public keys are stored in this file, whereas private keys are stored in individual files.
On windows, If the folder %APPDATA%\gnupg exists , jgit will search for the KeyBoxFile in the folder %APPDATA%\gnupg.
If the keys have been stored in a KeyBoxFile under /.gnupg instead of %APPDATA%\gnupg, this may lead to an error :
ErrorCommittingChange
In the Studio log:
Caused by: java.io.IOException: External program failed ...
...
Caused by: java.io.IOException: External GPG did not return a valid signature; got: ...
For GPG key commit, please refer to Qlik Talend Help Documentation about:
signing-git-commits-and-tags-with-gpg
In this article, we will explain step by step in a scenario about How to Change the Secure Storage Directory in Talend Studio where Talend Studio is installed on a Windows machine.
-eclipse.keyring (Set to override location of the default secure storage)
{Path of your choice}\{File name of the key ring of your choice}
-eclipse.keyring
configuration\.eclipse\org.eclipse.equinox.security\secure_storage(keyring.data)
-vmargs
-Xms512m
-Xmx1536m
-Dfile.encoding=UTF-8
-Dosgi.requiredJavaVersion=17
-Dtalend.studio.m2.clean=true
-XX:+UseG1GC
-XX:+UseStringDeduplication
-XX:MaxMetaspaceSize=512m
--add-modules=ALL-SYSTEM
--add-opens=java.base/java.lang=ALL-UNNAMED
By default the secure storage file can be found at "~/.eclipse/org.eclipse.equinox.security/secure_storage" , but this can be changed, for details can refer to: How secure storage works . These values are encrypted based on secure store preference settings.
When you are failing with this issue 'A problem has occurred while accessing secure storage: no password provided' please refer to this article here
Publishing-to-Talend-Cloud-A-problem-has-occurred-while-accessing=secure-storage