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Happy May, everyone! Spring is in the air here in the United States, a fresh start to a new month. This month, we honor a Qlikie who goes above and beyond in the Qlik Community. With more than 8K posts, 4.5K page views, received more than 6.5k likes, provided countless solutions, and ALWAYS shows his appreciation by giving “likes” to other Community members. We are thrilled to announce Mays featured member is Mr. Clever Anjos, Principal Solutions Architect, Partner Engineering here at Qlik!
Clever has been working for Qlik since 2018 but has been around the Qlik Ecosystem as a Partner and Customer since 2009. The Qlik Community quickly became his best place to learn. He started by giving himself some goals (X questions every week) to help people by answering their questions, trying to solve, or searching for an answer. He tried to help people the best way he could month after month. And through this process, Clever learned a lot. Clever said that he encourages everyone to contribute to this massive body of knowledge and awesome Qlik Community.
Clever is a father of three wonderful kids! He splits his time between them and hobbies, like cooking, reading, aquariums, and photography.
Let’s show our appreciation for Clever and give him a “High Five” by leaving a COMMENT and a LIKE! @Clever_Anjos @Melissa_Potvin @Jamie_Gregory @nUlloa
Hello Qlik Community!
Okay, it's almost May, which means QlikWorld is around the corner. So, if you haven't already registered, watch this short video from Qlik's very own CEO, Mike Capone, get inspired, and Click HERE to register today!!
PS: Your Community team will be there waiting to meet you!
Click here for transcript.
If you are new to the Qlik Community or just looking for a How-To, below is a directory with direct links to some helpful How To's:
If haven't found what you were looking for, please browse all the documents and also check out the Help page.
Known Issue | Status | |
1 | You may experience a delay of about 8-10 seconds from the time you hit the "create case" to the time you receive a "success" message. | Investigating a load indicator [Update: October 6: Under Development] |
2 | For users in China. Google Translator removed from case portal page however you may still experience issues accessing other parts of the community. | Investigating options |
3 | Two file attachments are returning an error message
.7z and .har |
[Oct 5] Case has been opened with vendor [Oct 6] Resolved. HAR and 7z added to production as valid extensions *see #6 |
4
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We have a report that larger files are failing for some customers.
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[Oct 5] Under Investigation |
5 | No ability to see other Support cases within your organization | [Oct 5] Resolved. Please request access with Customer Support via live chat or logging a ticket. |
6 | Browsing for attachment file opening a new case screen | [Oct 5] Case opened with vendor. Please use drag and drop to add an attachment. Additionally, you can save the case and then update the case by adding a comment with an attachment |
7 | Email notifications not rendering when first opening a case | [Oct 6] Resolved. As designed, you should get a notice on the top of your case screen when it has been successfully submitted. |
8 | Email notifications are sporadic when case comments are added |
[Oct 6] Resolved. -Check spam/junk. The email would be from noreply@qlik.com |
9 | Recovering Chat History for open migrated cases |
[Oct 6] Resolved. Please work with the Support Employee on your case for the additional context needed. Further details are written in the FAQ below: "Why can't I see my past case comments on the open cases?" |
The Qlik case logging Support Portal is moving to Qlik Community! This new, streamlined experience will allow you to leverage your peers within the Community Forums, get assistance from our new Chat Bot, or enter a case with Qlik Support all in one place. Whether you use Qlik Data Analytics or Qlik Data Integration products, cases will now have the same, simplified, ticket creation process.
The new Case Portal will be live on October 4!
Qlik Community is our global online community, home to tens of thousands of Qlik customers and data specialists. You can come to the Community with your questions or to share your experiences and network with peers.
Qlik Community contains forums, resources and experts to help you handle any question or opportunity. To learn more about Qlik Community, see the Get Started forum.
Pro tip: Search keywords into the Community search engine to get relevant articles, blog posts, or even webinars regarding your inquiry. You can also open a chat discussion to be routed to suggested solutions, a live agent, or case creation, depending on your specific need.
Yes, your cases will continue to be private just as before. The Case Portal is being moved onto the Community platform but is not public. You will need to login with your business SSO account and will only see cases for your organization.
You will not be able to see or search any other customers’ cases in the Support Portal. Additionally, images uploaded via the case portal will be contained to your organization's case portal and will not be visible under your user profile to ensure privacy.
Only the forums, groups, and blogs on Qlik Community are open to the public and used for networking and crowd sourcing solutions if you wish to participate!
On October 4, 2021, the case portal will move from Support.Qlik.com to Qlik Community. Access the case portal directly at www.qlik.com/community-support-cases, starting October 4.
Active, open cases will be moved over to the new portal site. Cases that have been closed prior to the migration will be available as read-only in the legacy support portal. Cases opened after Oct 4 in the new system, once closed, will be visible.
If you'd like a data export of your previously closed cases (Product / Subject / Description / Resolution), please submit a case and choose the options shown in this knowledge base article.
We are doing our best to minimize the disruption. Some attachments on open cases may be impacted during the migration. You may be asked to reattach files to your current case. We apologize for any inconvenience this may cause.
Case creation will be intermittently unavailable between 8:00a.m.-6:00p.m. EST on Sunday, October 3. To reach support for assistance, please start a chat via our support.qlik.com site.
Severity 0-1 concerns can be addressed through the below call numbers:
QDI Support: +1-781-730-4060
QDA Support per location:
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For more information, a How-To video for case creation will be linked on the Qlik Community Support Page on October 4.
Use the Search bar on the Qlik Community to search across the entire Community! Our unified search engine will search across Knowledge, Qlik Help, Community, Ideas, YouTube and Qlik Gallery and provide relevant results regarding your inquiry.
Customers, Partners, and Luminaries will all have access while logged in to Qlik Community. If you do not see the Case Portal, please use the new Chat feature to get your access resolved.
Your previous Support Portal account provides access to the Qlik Community as well. In fact, your account will work across other Qlik sites including Qlik Continuous Classroom and Qlik.com. Additional privileges are required to access the Partner Portal and prior Support Portal for license & download needs.
If you need assistance with logging in, please use our new chat bot to get connected with a live agent.
You can still go to the legacy Support Portal (https://support.qlik.com/QS_Home_Page) for licensing support needs. You can also find this link by hovering over our Case Portal ribbon, highlighted below:
Software downloads are still accessible on the Qlik Downloads site.
Our new Chat feature can help with issues related to Qlik accounts, log in, downloads, and licensing. It can also connect you with a live agent and even create a Qlik Support case.
Chat functionality is accessible on the following Qlik Community pages: Support, Case Portal, Programs, and Knowledge. Look for the blue Help button on the bottom right corner.
As one of the changes, we moved from Case Chatter to Case Comments as the method of communication between Qlik Support and customers. Currently, we could not migrate the case chatter data into case comments, therefore they will not be visible for customers. However, the data is still available and visible for Qlik Support employees. Customers can work with the Support employee assigned to the case and request any information/data on past case chatter information.
Customers may request to have access to view their organization/company’s cases by requesting Qlik Customer Support. You may contact them via live chat or by creating a case. Once the access privilege is granted, customers will see the “My organization cases” on the case portal.
You should expect an email notification for comments or updates added to your case. You will not receive an email for creating a new case, as you will get a submission confirmation on the same case screen.
Also, your organization does not receive notifications for every case opened. If you would like other interested parties in your organization to receive notification emails, please request additional emails to be added as CC when opening the case.
If you are not seeing email notifications for comments, please check your spam or junk folders and mark noreply@qlik.com as a trusted sender.
Qlik Support services are only provided in English. This includes Chatbot and Live Chat.
The following file extensions are supported on the case portal: mp4, jpg, gif, png, pdf, doc, docx, xls, xlsx, ppt, pptx, qvf, qvd, qvs, qvw, zip, ps1, json, har, 7z, log, txt, config, rar, js, css
Hallo,
ich habe QlikView auf meinem neuen Rechner installiert und wollte nun die Lizenznummer eingeben.
Leider habe ich meine Kontrollnummer nicht mehr. Wie komme ich weiter?
Alex Schuh
I was trying to create a case and it fails saying to contact the Community Administrator. There are no details to seem to point to what the issue is.
Thanks
Hi,
For company ECS (formerly ECS2XL) we have an account on the name of Matthias Deceuninck (matthias.deceuninck@ecs.be, ID 175585).
Matthias has since left our company.
We have created a new account: ictsupport@ecs.be (ID 175595).
How do we link this new account to our company in the same way that the current / old account is linked?
As soon as that's done, we'll close the old account.
Kind regards,
Bart De Moitié
Hi Community members/Qlik Community Site Manager,
I have published a QlikView document in Qlik community under
Qlik Community --> Data Analytics Forums --> QlikView --> QlikView Documents.
The document is visible only under my login. It is not visible for community members. I don't know the reason.
I need your help to make my document visible again to community members.
Thanks
Pradeep
Happy May, everyone! Spring is in the air here in the United States, a fresh start to a new month. This month, we honor a Qlikie who goes above and beyond in the Qlik Community. With more than 8K posts, 4.5K page views, received more than 6.5k likes, provided countless solutions, and ALWAYS shows his appreciation by giving “likes” to other Community members. We are thrilled to announce Mays featured member is Mr. Clever Anjos, Principal Solutions Architect, Partner Engineering here at Qlik!
Clever has been working for Qlik since 2018 but has been around the Qlik Ecosystem as a Partner and Customer since 2009. The Qlik Community quickly became his best place to learn. He started by giving himself some goals (X questions every week) to help people by answering their questions, trying to solve, or searching for an answer. He tried to help people the best way he could month after month. And through this process, Clever learned a lot. Clever said that he encourages everyone to contribute to this massive body of knowledge and awesome Qlik Community.
Clever is a father of three wonderful kids! He splits his time between them and hobbies, like cooking, reading, aquariums, and photography.
Let’s show our appreciation for Clever and give him a “High Five” by leaving a COMMENT and a LIKE! @Clever_Anjos @Melissa_Potvin @Jamie_Gregory @nUlloa
The Qlik Community continues to grow, now over 140k members! It is vital to continue to thank our members who go above and beyond to help others. It is essential that we feature our leaders each month to show our appreciation.
This April, we are featuring one of our valued Qlik Community MVPs! This MVP has posted almost 10K times, has had 1.2K+ of his answers marked as an accepted solution, received and given thousands of likes. It is with great pleasure that we introduce our latest featured member, a true leader in the Qlik Community, Manish Kachhia, aka MK_QSL.
Manish has been working with Qlik products since early 2010. In the beginning, he struggled to convert business requirements into Qlik dashboards due to a lack of Qlik related materials available in the market. Then in 2013, Manish started to leverage the Qlik Community, and his job became much more manageable as he found so much information there. Once he became more confident, he also started replying to questions in the Community and expanded his product knowledge. He continues to regularly collaborate today.
Currently, Manish works as an independent Qlik Consultant. He told us that wherever he is in his professional life, Qlik Community has the most contribution. Apart from his routine job, Manish loves to educate and help new developers with Qlik solutions. He even has a YouTube channel where he is creating Qlik related videos. Wow!! You can also find and connect with Manish on Udemy, Twitter, LinkedIn, and Facebook!
Manish lives in London, UK but originated from Nadiad, India. Outside work life, he enjoys meeting friends, spending time with family, listening to Bollywood music, and playing cricket.
Let’s show Manish some love! Give him a “High Five” by leaving a comment and hitting the like button. Thank you, Manish! @MK_QSL @Jamie_Gregory @Melissa_Potvin, @nUlloa
.
Hi,
i am trying to login to qlik.com but i am facing the issue while login,can you support on this
user id:CHENCHIREDDY.U@COMVIVA.COM
Regards,
upendra
Does anyome know how I can chnage the email associated with my account as it is no longer valid as we have switched domains an no loger own that old domain associated with those email accounts.
Thanks
Hi,
I have just created a new user account (ID 175595).
How do I link it to the same license as this current account?
After this has been completed this account will be closed. It is a personal account on an ex-employee's name, to be replaced by a general company account.
Kind regards,
Bart
To celebrate climate week, Qlik’s Customers share Qlik Sense uses to solve the climate crisis. Is your organization using Qlik Sense to drive sustainability? We’d love to hear about it! Whether it’s an app to track energy, fuel, or carbon emissions, we’d love to see how Qlik is helping your organization go green.
Share your app on Qlik Gallery.
Hi all,
I am trying to solve a problem in my load script of doing a cumulative sum but where I have multiple years and 3 products over which I want to sum.
My objective is to have a cumulative sum specific to a year and a product so I can compare the year by year cumulative figure.
I have been able to setup a cumulative sum in the script using this code:
IF(Previous(CLIENT) = CLIENT,RangeSum(peek('RELN_iCNR_CUMULATIVE'), AMOUNT)) AS RELN_iCNR_CUMULATIVE
This works to calculate cumulative across the whole time period.
If I want to make this work within dimensions I tried this:
IF(Previous(CLIENT) = CLIENTAND Previous(FACT_YEAR) = FACT_YEAR AND Previous(PRODUCT) = PRODUCT,RangeSum(peek('RELN_iCNR_CUMULATIVE_YR'), AMOUNT)) AS RELN_iCNR_CUMULATIVE_YR
Which will work but gives a blank for the first month in a year.
My end point objective is to count where this cumulative sum > 1000 and compare this year by year. For instance if a client makes 500 revenue in Jan, count = 0, 500 in Feb, count = 1 (500+500) and continues as 1 for the rest of the year
Really appreciate any pointers. I may be over complicating this
My colleague opened a case recently for Louis Vuitton Malletier about an error 406 on qliksense cloud : Kenny NGUYEN
Could you please share me the case number ? He is actually off.
Thanks a lot
Hello March! Let's make March a month to focus on our most optimistic thoughts and push those positive vibes out into the universe.
This month it is time to feature a Qlik Partner! This Partner stood out in the Community as a clear leader by example. He is always willing to suggest a new idea to help us improve our software. He has been a Community member since late 2018. Since then, he has more than 469 posts and has received nearly 1.5K likes. It is with great pleasure to introduce Qlik's valued Partner, Simon Aubert.
Simon has worked for 13 years for software value-added resellers as a consultant, 8 years specialized in data with several data visualizations and preparation tools, including his first, QlikView, in 2013. Today, he spends two-thirds of his working time on Qlik Sense. He appreciates the Qlik Community for the kindness, the help, and the advice he's received for years. Simon said that without it, most of his early projects would have been dead-end. When Simon participates in a general discussion, he tries to propose solutions. He confesses that he added many ideas into the Community. On that specific point, with experience on several data viz tools and dozens of customers, he always strives to be helpful for Qlik, his customers, and of course himself. He said that Qlik has been good at implementing many of those ideas, more than any software provider he has worked with.
Besides his work, he lives in Bordeaux, France, with his family. Simon spends most of his free time between the forest, the seaside, or the mountains where he goes skiing, hiking, and climbing. He is also interested in the stock exchange, chess, and many other topics.
Let's show Simon our appreciation and give him a "High Five" by leaving a like and a comment for all he does in the Qlik Community. @simonaubert
"Unfortunately your access to the Partner Portal could not be validated. Please contact Support for assistance in accessing the Partner Portal. (14421347)"
can someone please help me to get partner portal login with my company - "diagonal.ai". I join as senior consultant couple of months back.
emailid - swat@diagonal.ai
thanks,
swat
Hi Qlik Community! I am new here, I am a business owner. I am working for Business forward company. I am looking for some details about business opportunities and softwares. Kindly reply me. Thanks
Hi,
Can anyone help me fixing with this please.
I wanted to download QlikView Personal Edition and I'm getting this error.
Thanks