Please visit our Support Updates Blog detailing Affected Product Chart and Release Solutions.

• Where can I find more information on the log4j vulnerabilities and what they mean?
• When will patches be released?
• We are running Qlik Replicate (2021.5.0.1133) and Enterprise Manager (2021.5.0.465). If we upgrade to Qlik Replicate (2021.5.0.1272) and Enterprise Manager (2021.5.0.543) would address log4j vulnerability CVE-2021-44228?
• Are there any patches for Qlik Replicate and Enterprise Manager 2021.11?
• Are there any patches for Qlik Replicate and Enterprise Manager 2021.5?
• Are there any patches for Qlik Replicate and Enterprise Manager 7.0 (Nov 2020)?
• Are there any patches for Qlik Replicate and Enterprise Manager 6.6 (Apr 2020)?
• Are there any patches for Qlik Replicate and Enterprise Manger 5.5/6.2/6.3/6.4/6.5?
• We are running Replicate 6.3/6.4. Does Log4j vulnerabilities impact the installation?
• Why do customers need to manually upgrade to 2.17.1?
• Do we need to manually upgrade to 2.17.1 for Replicate/Enterprise Manager?
• Do we need to manually upgrade to 2.17.1 for Compose?
• We followed the mitigation steps from the Qlik file and renamed the file name from "Log4j-core-2.14.1.jar" to "log4j-core-nolookup-2.14.1.jar". When upgrading to the latest build, do we need to rename the mentioned jar file name, or can we perform upgrade installation as-is?
• Which GeoAnalytics versions will be upgraded to 2.17?
• What’s the mitigation steps for Visibility?

The new Downloads site launched on February 15, 2022. Below is a list of known issues and their status.

Have you ever wondered how you earned those badges in the Qlik Community?  Do you know how to see all the badges you’ve earned so far?  I will show you in the quickest possible way. 

Below are the nine currently available badges, a brief description of each, what they look like and how you can earn them. To see the badges you have earned, just navigate to your profile (as shown below) and your badges will be displayed. 

I hope you found this useful.  Stay tuned for more quick documents relating to the Qlik Community Platform. 

Posting/Asking a question within any of the community forums is easy.  First, navigate to the forum of your choice.  You can ask your question from the main landing page of the forum or from the Question & Discussion area of the forum. Please note, we recommend searching the forum before asking your question, the answer might already be there.

• From the main landing page of the specific forum you have chosen, simply click the rectangular green button on the right that reads "Ask a Question" 

   

  Enter the subject
  • Choose the board you wish to ask your question 
  • Enter the details of your question
  • Add any relevant tags (this will help in a search)
  • Add or choose any relevant label (this helps to categorize the question)
  • Click "Post"

You can see all the questions you have posted on under your "My Profile" page:

More Help Available on the Help page 

If you are new to  the Qlik Community or just looking for a How-To, below is a directory with direct links to some helpful How To's: 

1. How to login to the Qlik Community
2. How to Change your username
3. How to view and update your profile
4. How to stop receiving emails from the Community
5. How to ask a question in any Community forum
6. How to subscribe to content in the Community
7. How to update your notification settings
8. How to send a private message to Community members
9. How to upload an avatar
10. How to set your preferred timezone
11. How to select your preferred language
12. Support Programs
13. Support Case Portal move to Qlik Community
14. How to open a Support Case from Qlik Community 

If haven't found what you were looking for, please browse all the documents and also check out the Help page.

To update your community username, click on your username in the right corner of the global header to open your user menu, and select My Settings:

On the My Settings > Personal > Username tab, you'll find your "Username" listed. Click into the field to update your username. You can use letters, numbers, dashes, or underscores, but you cannot use periods or other special characters.

• Known Issue Tracker
• Frequently Asked Questions:
• What is changing?
• What is Qlik Community?
• Will my cases be private?
• When will I no longer be able to submit a case in the Support.Qlik.com case portal?
• What happens to my prior cases?
• What happened to my images/files on my open case?
• How do I contact support while the case portal is temporarily down?
• How do I find the new case creation portal?
• How can I search for the answer myself using Qlik Community?
• What if I don’t see the case portal?
• What’s my login?
• Where do I go for licenses and downloads?
• What kind of help can chat provide?
• Where can I find the Chat prompt?
• Why can't I see my past case comments on the open cases?
• How can I see other cases submitted by my company or coworkers?
• Why am I not receiving email notifications?
• What languages does Qlik Support provide services in?
• Which files can I attach on the case?

Known Issue Tracker 

Frequently Asked Questions:

What is changing?

The Qlik case logging Support Portal is moving to Qlik Community! This new, streamlined experience will allow you to leverage your peers within the Community Forums, get assistance from our new Chat Bot, or enter a case with Qlik Support all in one place. Whether you use Qlik Data Analytics or Qlik Data Integration products, cases will now have the same, simplified, ticket creation process.

The new Case Portal will be live on October 4!  

What is Qlik Community?

Qlik Community is our global online community, home to tens of thousands of Qlik customers and data specialists. You can come to the Community with your questions or to share your experiences and network with peers.

Qlik Community contains forums, resources and experts to help you handle any question or opportunity. To learn more about Qlik Community, see the Get Started forum.

Pro tip:  Search keywords into the Community search engine to get relevant articles, blog posts, or even webinars regarding your inquiry. You can also open a chat discussion to be routed to suggested solutions, a live agent, or case creation, depending on your specific need.

Will my cases be private?

Yes, your cases will continue to be private just as before. The Case Portal is being moved onto the Community platform but is not public. You will need to login with your business SSO account and will only see cases for your organization.

 You will not be able to see or search any other customers’ cases in the Support Portal. Additionally, images uploaded via the case portal will be contained to your organization's case portal and will not be visible under your user profile to ensure privacy. 

Only the forums, groups, and blogs on Qlik Community are open to the public and used for networking and crowd sourcing solutions if you wish to participate!

When will I no longer be able to submit a case in the Support.Qlik.com case portal?

On October 4, 2021, the case portal will move from Support.Qlik.com to Qlik Community. Access the case portal directly at www.qlik.com/community-support-cases, starting October 4.

What happens to my prior cases?

Active, open cases will be moved over to the new portal site. Cases that have been closed prior to the migration will be available as read-only in the legacy support portal. Cases opened after Oct 4 in the new system, once closed, will be visible.

If you'd like a data export of your previously closed cases (Product / Subject / Description / Resolution), please submit a case and choose the options shown in this knowledge base article.  

What happened to my images/files on my open case?

We are doing our best to minimize the disruption. Some attachments on open cases may be impacted during the migration. You may be asked to reattach files to your current case. We apologize for any inconvenience this may cause.

How do I contact support while the case portal is temporarily down?

Case creation will be intermittently unavailable between 8:00a.m.-6:00p.m. EST on Sunday, October 3. To reach support for assistance, please start a chat via our support.qlik.com site.

 Severity 0-1 concerns can be addressed through the below call numbers:

QDI Support:  +1-781-730-4060

• After hours, please leave a voicemail at +1-781-730-4022 

QDA Support per location:

How do I find the new case creation portal?

1. Sign in to Qlik Community
2. Use the top navigation ribbon to click on "Support”
3. Use the drop-down navigation under Support to choose “Case Portal”

For more information, a How-To video for case creation will be linked on the Qlik Community Support Page on October 4.

How can I search for the answer myself using Qlik Community?

Use the Search bar on the Qlik Community to search across the entire Community! Our unified search engine will search across Knowledge, Qlik Help, Community, Ideas, YouTube and Qlik Gallery and provide relevant results regarding your inquiry.

What if I don’t see the case portal?

Customers, Partners, and Luminaries will all have access while logged in to Qlik Community. If you do not see the Case Portal, please use the new Chat feature to get your access resolved.

What’s my login?

Your previous Support Portal account provides access to the Qlik Community as well. In fact, your account will work across other Qlik sites including Qlik Continuous Classroom and Qlik.com. Additional privileges are required to access the Partner Portal and prior Support Portal for license & download needs.

If you need assistance with logging in, please use our new chat bot to get connected with a live agent.

Where do I go for licenses and downloads?

You can still go to the legacy Support Portal (https://support.qlik.com/QS_Home_Page) for licensing support needs. You can also find this link by hovering over our Case Portal ribbon, highlighted below:

Software downloads are still accessible on the Qlik Downloads site.

What kind of help can chat provide?

Our new Chat feature can help with issues related to Qlik accounts, log in, downloads, and licensing. It can also connect you with a live agent and even create a Qlik Support case.

Where can I find the Chat prompt?

Chat functionality is accessible on the following Qlik Community pages: Support, Case Portal, Programs, and Knowledge. Look for the blue Help button on the bottom right corner.

Why can't I see my past case comments on the open cases?

As one of the changes, we moved from Case Chatter to Case Comments as the method of communication between Qlik Support and customers. Currently, we could not migrate the case chatter data into case comments, therefore they will not be visible for customers. However, the data is still available and visible for Qlik Support employees. Customers can work with the Support employee assigned to the case and request any information/data on past case chatter information.

How can I see other cases submitted by my company or coworkers?

Customers may request to have access to view their organization/company’s cases by requesting Qlik Customer Support. You may contact them via live chat or by creating a case. Once the access privilege is granted, customers will see the “My organization cases” on the case portal.

Why am I not receiving email notifications?

You should expect an email notification for comments or updates added to your case. You will not receive an email for creating a new case, as you will get a submission confirmation on the same case screen. 

Also, your organization does not receive notifications for every case opened. If you would like other interested parties in your organization to receive notification emails, please request additional emails to be added as CC  when opening the case.

If you are not seeing email notifications for comments, please check your spam or junk folders and mark noreply@qlik.com as a trusted sender. 

What languages does Qlik Support provide services in?

Qlik Support services are only provided in English. This includes Chatbot and Live Chat.

Which files can I attach on the case?

The following file extensions are supported on the case portal: mp4, jpg, gif, png, pdf, doc, docx, xls, xlsx, ppt, pptx, qvf, qvd, qvs, qvw, zip, ps1, json, har, 7z, log, txt, config, rar, js, css

Transcript

GET RECOGNIZED 

Be known in Qlik Community as an elite and most valuable expert, with deep knowledge and experience using Qlik solutions.

LEAD BY EXAMPLE

Be a leader by example with other experts who passionately share the knowledge of Qlik solutions. As an MVP, you are always willing to share expertise, answer questions, and teach others.

SHOW PASSION FOR KNOWLEDGE

Collaborate with technical experts from around the globe who are driven by their passion for knowledge, community spirit, and willingness to help. 

EXCLUSIVE BENEFITS

Receive a complimentary subscription to Qlik Continuous Classroom, discounts on events, special moderating powers, and other exclusive benefits throughout the year. 

If you want to be selected/nominated to become a Qlik Community MVP, these tips will help get you there! 

BE A POSITIVE ROLE MODEL

Work hard, demonstrate commitment, be respectful and supportive, keep a positive tone, show integrity, be accountable and trustworthy.

STAY ENGAGED

Only the most dedicated and engaged Qlik experts can carry the Qlik Community MVP Badge!

SHARE KNOWLEDGE

Answer questions from your fellow Community members. Share knowledge that makes others successful. 

HELP OTHERS

Be willing to help, ask questions, provide clarity. Put yourself out there. Get to know other Community members. 

BE INNOVATIVE

Think outside the box, take pride in your ideas, brainstorm with others, swap ideas, and stay in the know. Always work to improve your skills. 

INSPIRE TRUST

Apart from the knowledge you impart, strive to be known for how you make people feel.

The attached White Paper is a guide for all our Community members on things TO do in the Qlik Community and things NOT to do. Please be sure to give it a read. If you have any questions, please let us know. 

The Release Notes for Qlik Sense Enterprise recently moved to Qlik Community from the Qlik Download site. This guide will walk through accessing the new page and finding the Release Notes.

Only Release Notes for Qlik Sense Enterprise on Windows, Qlik Sense Desktop and Qlik Sense Mobile are available. More products will be available during the year.

Moving the Release Notes from the Qlik Download site to Qlik Community is a small (but exciting!) step in a long-term strategy. We are happy to receive feedback and suggestions on improving the page to make it easier to find relevant information.

Navigating to the Release Notes Page

Navigating to the Release Notes page is simple! Simply go to Qlik Community then to Support > Release Notes.

You can also bookmark the page for easy access: https://community.qlik.com/t5/Release-Notes/tkb-p/ReleaseNotes                                                                

Filtering the Release Notes Page

The Release Notes page can be filtered by:

• Products – the Qlik product name
• Release – the release name in Month and Year (example: May 2021)
• Patch – the patch or service release number
• Version – the numerical version of the product (example: 14.20 is the numerical release for May 2021)
• Language – language of the Release Notes

For example, to show release notes for only Qlik Sense Enterprise on Windows and May 2021:

1. Click the Products dropdown
2. Select Qlik Sense Enterprise on Windows
3. Click the Release dropdown
4. Select May 2021

Sorting the Release Notes Page

The Release Notes page can be sorted by:

• Most Popular – based on the number of likes a post has
• Most Viewed – based on the number of views a post has
• Most Recent Thread – based on descending creation date
• Most Recent Reply – based on descending reply date

Accessing the Release Notes

To access the Release Notes, complete the following steps:

1. Click on the title of the post

2.  Click the download link of the PDF in the Attachments section

3. A document preview window will appear. Either view the contents here or click the green Download button in the bottom right corner
4. The Save As dialog box will open. Save the document to your preferred location.

The Release Notes can be viewed in the browser or opened in your PDF reader of choice.

In community posts, you can use hashtags to mention products in the message body. These product mentions then appear as hyperlinks and take users to a Product Page in the community.  Watch this:

Behind the scenes, a product mention creates a product association between a product and the message in which the product is referenced.   

We love how the product has an associated image.  This makes me feel such joy (yep, geek!)

You can use this feature on discussion boards or documents.   There is a  'hint' at the bottom of the Document Body too, just to serve as a reminder. 

The product feature is a relatively new enhancement to our Qlik Community. We hope you like it ! 

Today, the Qlik Community Team rolled out new rank names to our community in Phase 1 of an update to the Gamification system.    You can read more about the project goals in this blog post. 

As part of the project, Qlik Community members received new rank names as well as new rank images.   The names were applied automatically as part of the launch effort. There is nothing for you to do.   The new rank names are as follows:

The rank names were created so as to be universally understood and easy to understand.  I'd like to thank the Qlik Community MVPs for their feedback and Qlik's Brand and Creative Services Team for designing the new images.  

To move from one rank to the next requires a progression in the level of your activity on our community.  We do not share the algorithm used behind the scenes.  What we can tell you is that we measure activity based on:  Likes, Replies, Solutions, and Topics started.   The behavior we encourage in this community is members helping other members.  As was the case with the prior ranking system, roman numeral progression between ranks are utilized (eg. Creator I, Creator II, Creator III).  This enables us to give credit without having members wait so long to progress to the next level. 

We know and understand there is SO much more we can do with gamification. This is only the beginning.  Please be sure to read the blog post so that you can review and understand all the details. 

See you online!
Melissa
Director, Qlik Community

Two years after the re-platforming and relaunch of our Qlik Community we have successfully completed the roll out of many design improvements.  The changes offer an updated look and feel and improved user experience.  Starting in late 2020 the Qlik Community began on a 3-phase redesign effort as follows:

Phase 1 - New creative assets - sitewide update to banners and inside pages
Phase 2 - New Home Page, Unified Search and new Top Level page
Phase 3 - New creative assets for blogs and groups and resources page

We hope that you enjoy the updates and welcome your thoughts and feedback, as always.

See you online, 
Melissa Potvin
Director, Qlik Community

You can choose to translate the Community into the language of your choice. There are many to choose from. To choose a language other than English, go to the top right of the Community and you will see Select Language along with an icon of a globe.

Click the globe and you will see the many languages to choose from. 

Qlik Community members are given an avatar image when a new account is registered in the community.

We encourage you to change your avatar from the system generated one to a personalized image that uniquely represents you.

To upload a unique avatar, open My Settings by clicking your username in the right corner of the global page header, and select My Settings.

Navigate to My Settings > Avatars tab.

You can choose to upload your own avatar or choose one from the collection available on the Community. 

Once you have uploaded your avatar, click SAVE. 

To send a message, click on the mail icon at the top right of the Community.  

You will see a green box with a pencil that is the icon to create a message. 

• Enter the Community Username of the person you are sending a message to in the Send to field
• Add a Message Subject field
• Type in your message in the Message Body
• Click the Send button when your message is ready to be sent.

You can also send an email to multiple people and each person will receive his/her own individual message. You do this by choosing "Broadcast Message."

In Qlik Community, you can choose what methods of notifications you receive (email, pop-up, or mobile notifications) as well as choosing what activity you receive notifications for.

To update your community notification settings, click on your Username in the right corner of the global header to open your user menu, and select My Settings:

Navigate to My Settings > Subscriptions & Notifications > Notification Settings.

In the General Settings, select which types of notifications you would like to turn off, and choose the default behavior for your activity.

Once you have finished your selections, click Save.