Table of Contents Third party subprocessors for Qlik offeringsThird party subprocessors for Talend offeringsAffiliate Subprocessors for Qlik and Talend Version 5.2. Current as of: 11th September 2024 Qlik and Talend, a Qlik company, may from time to time use the following Qlik and Talend group companies and/or third parties (collectively, “Subprocessors”) to process personal data on customers’ behalf (“Customer Personal Data”) for purposes of providing Qlik and/or Talend Cloud, Support Services and/or Consulting Services. Qlik and Talend have relevant data transfer agreements in place with the Subprocessors (including group companies) to enable the lawful and secure transfer of Customer Personal Data. You can receive updates to this Subprocessor list by subscribing to this blog or by enabling RSS feed notifications. Third party subprocessors for Qlik offerings Third party subprocessors for Qlik Cloud Third Party Location of processing Service Provided Amazon Web Services (AWS) If EU region is chosen: - Ireland (Republic of); & Paris, France (back-up); or - Frankfurt, Germany; & Milan, Italy (back-up); or - London, UK; & Spain (back-up). - Frankfurt, Germany (Blendr only). If US region is chosen: - North Virginia, US; & Ohio, US (back-up). Customer may select one of three APAC locations: - Sydney, Australia; & Melbourne, Australia (back-up); or - Singapore; & Seoul, South Korea (back-up );or - Tokyo, Japan; Osaka, Japan (back-up). Qlik Cloud is hosted through AWS MongoDB If EU region is chosen: - Ireland (Republic of);& Paris, France (back-up); or - Frankfurt, Germany; & Milan, Italy (back-up); or - London, UK; & Spain (back-up) - Frankfurt, Germany (Blendr only). If US region is chosen: - North Virginia, US; & Ohio, US (back-up). Customer may select one of two APAC locations: - Sydney, Australia; & Melbourne, Australia (back-up); or - Singapore; & Seoul, South Korea (back-up). Any data inputted into the Notes feature in Qlik Cloud Third party subprocessors for Qlik Support Services and/or Consulting Services The vast majority of Qlik’s support data that it processes on behalf of customers is stored in Germany (AWS). However, in order to resolve and facilitate the support case, such support data may also temporarily reside on the other systems/tools below. Amazon Web Services (AWS) Germany Support case management tools Salesforce UK Support case management tools Grazitti SearchUnify United States Support case management tools Microsoft United States Customer may send data through Office 365 Ada Germany Support Chatbot Persistent India R&D Support Services Jira Cloud Germany, Ireland (Back-up) R&D support management tool Altoros United States R&D Support Services Ingima Israel R&D Support Services Galil Israel R&D Support Services Third party subprocessors for Qlik mobile device apps Google Firebase United States Push notifications Third party subprocessors for Talend offerings Third party subprocessors for Talend Cloud Third Party Location of processing Service Provided Amazon Web Services (AWS) Talend Cloud AMERICAS: - Virginia, US; & Oregon, US (backup). EMEA: - Frankfurt, Germany; & Ireland (Republic of)(backup). APAC: - Tokyo, Japan; & Singapore (backup); or - Sydney, Australia; & Singapore (backup). Stitch AMERICAS: - Virginia, US; & Oregon, US (backup). EMEA: - Frankfurt, Germany; & Ireland (Republic of) (backup). These Talend Cloud locations are hosted through AWS Microsoft Azure United States: California; Virginia (backup) These Talend Cloud locations are hosted through Microsoft Azure MongoDB See Talend Cloud locations above Third party subprocessors for Talend Support Services and/or Consulting Services: In order to provide Support and/or Consulting Services, the following third party tools may be used. Sub-processor Data Center Location Service Provided Github United States Support ticket replication, troubleshooting Intercom United States In-app customer support messaging service Atlassian France United States Project management; support issue tracking Jira Cloud Germany, Ireland (Back-up) R&D support management tool Microsoft United States Email provider, if the Customer sends Customer Personal Data through email. Salesforce United States CRM; support case management Affiliate Subprocessors for Qlik and Talend Affiliate Subprocessors These affiliates may provide services, such as Consulting or Support, depending on your location and agreement(s) with us. Our Support Services are predominantly performed in the customer’s region: EMEA – France, Sweden, Spain, Israel; Americas – USA; APAC – Japan, Australia, India. Subsidiary Affiliate Location QlikTech International AB, Talend Sweden AB Sweden QlikTech Nordic AB Sweden QlikTech Latam AB Sweden QlikTech Denmark ApS Denmark QlikTech Finland OY Finland QlikTech France SARL, Talend SAS France QlikTech Iberica SL (Spain), Talend Spain, S.L. Spain QlikTech Iberica SL (Portugal liaison office), Talend Sucursal Em Portugal Portugal QlikTech GmbH, Talend Germany GmbH Germany QlikTech GmbH (Austria branch) Austria QlikTech GmbH (Swiss branch), Talend GmbH Switzerland QlikTech Italy S.r.l., Talend Italy S.r.l. Italy Talend Limited Ireland QlikTech Netherlands BV, Talend Netherlands B.V. Netherlands QlikTech Netherlands BV (Belgian branch) Belgium Blendr NV Belgium QlikTech UK Limited, Talend Ltd. United Kingdom Qlik Analytics (ISR) Ltd. Israel QlikTech International Markets AB (DMCC Branch) United Arab Emirates QlikTech Inc., Talend, Inc., Talend USA, Inc. United States QlikTech Corporation (Canada), Talend (Canada) Limited Canada QlikTech México S. de R.L. de C.V. Mexico QlikTech Brasil Comercialização de Software Ltda. Brazil QlikTech Japan K.K., Talend KK Japan QlikTech Singapore Pte. Ltd., Talend Singapore Pte. Ltd. Singapore QlikTech Hong Kong Limited Hong Kong Qlik Technology (Beijing) Limited Liability Company, Talend China Beijing Technology Co. Ltd. China QlikTech India Private Limited, Talend Data Integration Services Private Limited India QlikTech Australia Pty Ltd, Talend Australia Pty Ltd. Australia QlikTech New Zealand Limited New Zealand In addition to the above, other professional service providers may be engaged to provide you with professional services related to the implementation of your particular Qlik and/or Talend offerings; please contact your Qlik account manager or refer to your SOW on whether these apply to your engagement. Qlik and Talend reserve the right to amend its products and services from time to time. For more information, please see www.qlik.com/us/trust/privacy and/or https://www.talend.com/privacy/. ...View More