login issue

[menazzit1]

Hello. I changed my phone and I can't sign in with Google authenticator with the new phone.

How can I configure it?

Thks!

[Vinay_B · Accepted solution]

Hi @menazzit1 

If you have lost the device, you can use the recovery code which was generated when setting up the MFA.

If you do not have a recovery code, then please reach out to our Customer Support team who can reset it for you.

https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992 

I hope this helps!